Every great journey has a destination. In a business journey, your ultimate goal should be to find new strategies, ideas and approaches that benefit for your customers. The cloud might be the biggest such destination for many businesses in the telco industry today, and at Comptel, our cloud journey is about embracing the emerging platforms and solutions that will make life easier and better for our customers.
Comptel’s cloud journey took another big step forward at this year’s Nexterday North, where we announced the addition of another cloud solution, Fastermind. Everything about Fastermind is influenced by or tailored for Generation Cloud, the savvy digital natives whose buying and engagement preferences are changing the ways telcos have to service their customers.
Generation Cloud wants services on their terms, at their speed and personalized to their specific wants and needs. The cloud is the only way to deliver the dynamic, personalized services these customers crave.
As an industry, the benefits that we have realized by cloud adoption is unquestionable. We are on a journey powered by the cloud for our infrastructure, engagement and business models. Therefore, a well-balanced cloud strategy that drives focus back to business top-line and in parallel drives up the cloud maturity is needed.
The cloud has opened new business models that weren’t feasible in the past. It accelerates partnering, experimentation and building of ecosystems. But, it also creates complexity and dilemma with all the options that are achievable – stretching from NFV/SDN to private cloud to public cloud applications and hybrid environment, from do it yourself options to SaaS options.
Service providers are on a road to cloud. Many service providers have matured their cloud infrastructure strategy and have collaborated with their vendor partners to deploy solutions in the cloud and have demonstrated clear efficiency gains.
So, what’s your cloud journey look like? Are you running at the speed of business? Are unlocking new revenue streams? Is stakeholder engagement better than before? Do you have free hands to experiment new propositions? Even a small tweak to a service has a significant positive impact to the top line and experience.
Future success relies on being proactive and open to engaging as a part of a broader ecosystem. Cloud as an engagement model is bringing businesses closer so they can collaborate and win together. Cloud native strategy will bring the needed maturity. Cloud directions taken today with the focus on future proactive needs is a road to cloud!
At Comptel, we love the cloud. It brings us closer to our customers than ever before. We have been on a cloud journey for a long time already, as our operator customers serve more than 300 million end-customers in the private cloud environment. To date, our cloud solutions have provided our customers with important improvements in efficiency, but our upcoming product roadmap includes several important steps that will help us draw even more value out of the cloud. Stay tuned for more, and share your cloud journey!