Data is revealing new monetisation opportunities to operators, not only because customer data usage is increasing considerably in the era of over-the-top (OTT) content services and complex data and third-party content bundles, but also because data itself offers new insights into service demand. However, many operators lack the ability to quickly create and deliver the variety of service offerings customers want, and are not agile enough to react to customers’ changing behaviours. On top of that, the instant nature of today’s digital world means there is less time to capitalise on the rising demand for data.
How can digital and communications services providers possibly provide more data services in less time? This looks like a job for the Monetizer.
In a recent Comptel webinar, “More to Monetise with Limited Time,” I was joined by Tinakaran Ramdas, senior product manager at Comptel, to discuss these trends and identify the superhero solution to the massive data usage monetisation challenge.
The reality is, it will take a heroic effort for operators to manage an increasingly complex service environment. Today’s evolving consumer demand changes the way operators package and sell data offerings – consider new OTT content bundles, roaming data packages, device-specific data packages or shared “family” data accounts.
At the same time, customers are consuming more data during more hours of the day on a wider range of devices (many on several devices at a time), and exposure to new ways of buying means they now desire personalised, in-the-moment offers and a seamless and convenient purchase experience.
These trends offer a great revenue opportunity for digital and communication service providers, but it still takes far too long for many operators to create and tailor the offerings that appeal to Generation Cloud. An irrelevant, mass-marketed offer backed by a slow and cumbersome buying process won’t receive a second look from these digitally native and demanding buyers.
That’s where our superhero – disruptive policy control and charging – can save the day. Policy is moving beyond simply congestion management – it’s now the money-maker of the data world. In fact, policy has become a strategic tool for operators to create and deploy personalised offers faster than ever.
A superhero needs superpowers, and the next generation of policy and charging control offers several. It needs to be:
- Energetic – Bringing the speed operators need to configure, launch and profit from new services, with the energy that empowers sales and marketing to seize new opportunities
- Ergonomic – Delivering a modern user experience with appropriate solutions for both the marketing team and the IT department, bolstered by a common language that simplifies management for both technical and non-technical users
- Shapeshifting – Enabling the adaptability and elasticity operators need to create new services and solutions for emerging technology as its developed
These capabilities empower digital and communications services providers to cut offer creation time from months to minutes. Operators can also quickly adapt not only to current consumer and technology trends, but also those in the future. So where can you find such superpowers?
In the webinar, Tinakaran offers a full look at Comptel’s own superhero policy and charging solution: the Monetizer. He also highlights a handful of interesting customer stories that demonstrate how previous Monetizer implementations enabled faster time to market and creative data services, while laying the groundwork for the new capabilities introduced by our upcoming PCC5 software release. You can visit our website to learn more about the Monetizer and the CPOD interface behind it.
Get the full story on the challenges of monetising more services in less time, and learn how the Monetizer solution enables the speed operators need to leverage new opportunities. Click to replay our free webinar, “More to Monetise With Less Time.”