Swinburne University Students in Melbourne Assist with Comptel UI Design

Posted: July 13th, 2017 | Author: Jussi Ware | Filed under: Around the World | Tags: , , , | No Comments »

At Comptel, we place a great deal of importance on lending our expertise and partnering with other organisations across the globe to develop the next generation of IT leaders. We have seen great success in our partnership with Saudi Telecom, one of the largest CSPs in the Middle East and Africa, where we worked together to educate and empower the next generation of IT talent in Saudi Arabia through the “Young IT Talent” programme.

Over the past several months, we have also been working closely with a group of talented students at the Swinburne University of Technology in Melbourne on our first academic partnership project. These students had the opportunity to contribute directly to a new Comptel SaaS solution for order fallout management.

Telco operators, specifically fixed services operators, suffer from a high rate of failing customer orders.  Already, 35 percent of orders fail during the initial six months of a new service launch, and as network technologies evolve towards virtualisation, that figure will only continue to rise. When customer orders are not being processed properly, operators are not able to begin generating revenue. The cost of manual labour to determine the cause of these fallouts can be expensive, which is why we created our Automated Fall-Out Management (AFOM) solution to handle this process.

Several of our local team members worked directly with Swinburne students to coach them through designing a user interface for AFOM. The solution taps into a CSP’s service orchestration solution and aims to flag and solve customer orders before they are pushed into the order management process. AFOM was developed through our Fastermind AI solution.

The goal for these students was to develop a part of a User Interface that was easy to use, intuitive and was a true value-add for customers. The Design Factory Melbourne and the Department of Computer Science and Software Engineering at Swinburne University were the perfect groups to take on this task, as it required actual UI design, as well as advanced software development, which is where Comptel’s team members lent a hand.

After a few months of work, the students presented their unique UI designs and impressed the Comptel team with their level of technical understanding and capability, along with their ability to adapt to changes in the process.

It was great to hear some very positive feedback from the students as well. Many of them came forward and expressed that it was “very interesting work” and they were proud to have contributed work to “solve a real problem.” Several of them even said they would be interested in continuing the project for Comptel, as they had many more ideas on how to enhance AFOM.

While IT innovation is on the rise in Australia, with the Australian Bureau of Statistics reporting that 43 percent of businesses overall introduced one form of innovation, the cooperation between universities and technology companies is still in its infancy stage. Comptel is honoured to do our part in pioneering these types of initiatives in the country and looks forward to working closely with the university in the future.

In September, Comptel will host the third Nexterday North event to bring together the brightest minds in telco to spur innovation and explore creative ways to reach Generation Cloud and transform their businesses for the better. Register for Nexterday North to reserve your exclusive spot.


Moving Forward on Comptel’s Road to the Cloud

Posted: December 5th, 2016 | Author: | Filed under: News | Tags: , , , , | Comments Off on Moving Forward on Comptel’s Road to the Cloud

By Anand Adhiappan

Every great journey has a destination. In a business journey, your ultimate goal should be to find new strategies, ideas and approaches that benefit for your customers. The cloud might be the biggest such destination for many businesses in the telco industry today, and at Comptel, our cloud journey is about embracing the emerging platforms and solutions that will make life easier and better for our customers.

Comptel’s cloud journey took another big step forward at this year’s Nexterday North, where we announced the addition of another cloud solution, Fastermind. Everything about Fastermind is influenced by or tailored for Generation Cloud, the savvy digital natives whose buying and engagement preferences are changing the ways telcos have to service their customers.

Generation Cloud wants services on their terms, at their speed and personalized to their specific wants and needs. The cloud is the only way to deliver the dynamic, personalized services these customers crave.

As an industry, the benefits that we have realized by cloud adoption is unquestionable. We are on a journey powered by the cloud for our infrastructure, engagement and business models. Therefore, a well-balanced cloud strategy that drives focus back to business top-line and in parallel drives up the cloud maturity is needed.

The cloud has opened new business models that weren’t feasible in the past. It accelerates partnering, experimentation and building of ecosystems. But, it also creates complexity and dilemma with all the options that are achievable – stretching from NFV/SDN to private cloud to public cloud applications and hybrid environment, from do it yourself options to SaaS options.

Service providers are on a road to cloud. Many service providers have matured their cloud infrastructure strategy and have collaborated with their vendor partners to deploy solutions in the cloud and have demonstrated clear efficiency gains.

So, what’s your cloud journey look like? Are you running at the speed of business? Are unlocking new revenue streams? Is stakeholder engagement better than before? Do you have free hands to experiment new propositions? Even a small tweak to a service has a significant positive impact to the top line and experience.

Future success relies on being proactive and open to engaging as a part of a broader ecosystem. Cloud as an engagement model is bringing businesses closer so they can collaborate and win together. Cloud native strategy will bring the needed maturity. Cloud directions taken today with the focus on future proactive needs is a road to cloud!

At Comptel, we love the cloud. It brings us closer to our customers than ever before. We have been on a cloud journey for a long time already, as our operator customers serve more than 300 million end-customers in the private cloud environment. To date, our cloud solutions have provided our customers with important improvements in efficiency, but our upcoming product roadmap includes several important steps that will help us draw even more value out of the cloud. Stay tuned for more, and share your cloud journey!


(Working) Life at an Internal Start-up

Posted: October 19th, 2015 | Author: | Filed under: Industry Insights | Tags: , , , , | Comments Off on (Working) Life at an Internal Start-up

The start-up life is interesting anywhere, but especially so when you’re working at an internal start-up.

Comptel’s A.I.R team has been working hard to create a cloud-based SaaS analytics offering, and get it technically and commercially tested in the market. Development work has been successful; we are just about to go out with A.I.R’s second release, called Intelligent Monitoring. Together with our previous release, Critical Alarm Prediction, we are now able to process cloud analytics in a way that’s easily scalable, adaptable, automated and convenient in many use cases.

Starting with improving maintenance processes in networked environments, A.I.R’s capabilities can be implemented in various situations where plain data needs to be turned into information, information turned into knowledge, and finally, knowledge turned into decisions and actions.

These solutions that we’ve developed within our internal start-up are expanding Comptel’s offerings and making them future-proof. For instance, A.I.R has added virtualization, capacity balancing, and flexible access to resources, technology and competencies to Comptel’s portfolio for its current and future customers. After all, any offering today without cloud-based capabilities may as well be deemed pre-historic. We have already used our solutions successfully in several proof of concepts, too.

The DNA of a typical start-up includes a strong element of focus. Results must be sharp and precise, answering the customer and user needs exactly and quickly. Though start-ups lack the support and power of larger organizations and their ready-made processes, the benefit of having a start-up mentality is the ability to react and execute fast.

The potential to scale up a start-up business is often limited, but it depends on the product. If the product is fully digital, rather than reliant on a physical system, then the scaling is possible for even the smallest teams and organizations.

Looking ahead, we plan to adapt cloud-based capabilities into more of Comptel’s offerings, including its Intelligent Data offering. And with our customers becoming increasingly active in the Internet of Things, we’ll be looking to produce automated processes for connected, intelligent systems across all aspects of life.

In everything we do, innovation is the goal. Our mission is finding ways to not only improve our customers’ business, but also to drive the technical evolution of our surrounding world, from housing and health to transportation, security and production. “Innovation” is not simply a buzzword – we encourage everyone to use and execute it daily. Big innovation might get noticed, but it’s usually the small and even invisible innovations that keeps us moving ahead and beyond.


Join Us at Nexterday North: A Can’t-Miss Speaker Lineup

Posted: September 14th, 2015 | Author: | Filed under: Events | Tags: , , | Comments Off on Join Us at Nexterday North: A Can’t-Miss Speaker Lineup

Ville TolvanenBy Ville TolvanenDigitalist Network, @VilleTolvanen

This November, I will join some of the world’s best and brightest minds in Helsinki for Comptel’s Nexterday North. Taking place 9-10 November – two days before the massive startup conference Slush – Nexterday North will be a non-traditional venue where enterprises, digital and communications service providers and everyone in between can learn, grow and be inspired. You can register for the show at this link.

The event will motivate operators, in particular, to start thinking differently about their organisation and the world around them. As we discuss in the Digitalist Network, digitalisation is having an incredible impact on businesses and everyday people alike. That creates a huge opportunity for to appeal and cater to their customers and peer networks.

Nexterday North’s speakers will show you exactly how to take action, and as moderator of the event, I’m thrilled to have a first-row seat. Here are a few keynote speakers who I am personally excited to hear from at Nexterday North.

Patrick Dixon

As a renowned futurist, Patrick is one of the business world’s leading thinkers. He is able to paint a picture of how global change calls for disruptive new business strategies, as described in his latest book, The Future of Almost Everything. He also happens to be an engaging keynote speaker, and the crowd at Nexterday North can expect to hear a radical vision for the future of business and technology.


marten mickosMårten Mickos

Mårten is a truly disruptive voice in the world of business. He encourages corporations to step outside their comfort zones and re-imagine how they manage and motivate teams. His track record speaks for itself: as the former CEO of MySQL and Eucalyptus and now a senior vice president for HP’s Cloud division, Mårten continues to demonstrate how global enterprises can succeed with a top-down, digitally enabled, culture-driven management style.


linda liukasLinda Liukas

Linda’s story is inspiring. As the founder of Rail Girls, she developed global volunteer workshops that taught the foundations of computer programming to more than 10,000 women in more than 160 cities. She also wrote Hello Ruby, a remarkable children’s book that makes learning technology, computing and coding fun and exciting for kids. Linda has a creative mind and an artist’s flair, and she’s setting the course for the present and future of programming. You can’t miss her keynote!


gary vaynerchukGary Vaynerchuk

Gary Vee is everywhere – he runs VaynerMedia (one of the world’s top 10 social media agencies according to AdAge) and Vayner/RSE, a top technology investment firm. He also writes books, hosts the #AskGaryVee web series and launched online retailer Wine Library. To put it simply, he is an absolute maven when it comes to marketing and running successful online businesses. Gary will appear by video presentation, I’m thrilled he will be able to share his expertise.


Kjell Nordström

If you want to know how your businesses can thrive in a radically changing corporate world, you need to hear from Kjell. He has been one of the world’s leading voices on the global economy, publishing several books that describe what it takes to succeed in today’s challenging business environment. His speeches have been called thought-provoking, entertaining and inspiring, and he is sure to offer Nexterday North attendees a roadmap for business transformation.

Nexterday North will be unlike any other conference you go to this year. I invite you to join me and the rest of the event’s speakers for what will be an exciting week in Finland. Register for Nexterday North here.


Comptel, STC Partner to Train Saudi Arabia’s Future IT Leaders

Posted: August 20th, 2015 | Author: | Filed under: Around the World | Tags: , , | Comments Off on Comptel, STC Partner to Train Saudi Arabia’s Future IT Leaders

By Mika Korpinen, Senior Vice President, MEA, Comptel Corporation

Saudi Arabia is becoming one of the world’s biggest technology markets, partly on the strength of a tech-savvy population of young professionals. To help sustain this growth, Comptel works alongside the largest digital and communications service provider in the Middle East and North Africa, STC, to educate and empower the next generation of IT talent in Saudi Arabia.

Our long-time customer reached out to Comptel for support launching its brand-new employee training initiative. The four-month “Young IT Talent” programme educates recent Saudi university graduates on telecommunications networks and Comptel technologies, while also providing the skills they need to succeed in future leadership positions within STC.

The development of young Saudis countrywide is an important national issue, and Saudi society greatly values any investments made in the education and betterment of youth. Our joint programme is particularly relevant given the kingdom’s emergence as an IT powerhouse.

Already the largest IT market in the Middle East, technology spending in Saudi Arabia is estimated to top $14.7 billion by 2017, according to IDC. Government investment in new technologies is particularly strong – Saudi Arabia ranks eighth worldwide in government IT usage.

The Comptel-STC partnership offers young Saudis the chance to develop business acumen, communication, presentation and writing skills, programming language aptitude, as well as an understanding of key technologies and software best practices. STC turned to Comptel because of our broad IT experience, comprehensive solution portfolio and innovative industry vision.

“Comptel was a natural partner to help us roll out the programme given our long-standing relationship and the important role Comptel technology plays within our business,” said Younes Al Suhaibani, director of IT integration applications at STC.

The program includes four modules over fourth months. Trainees receive on-the-job training in STC’s Riyadh offices, and then travel to Helsinki and Kuala Lumpur to spend a month in each city working within Comptel’s key research and development centres.

From these locales, the graduates are educated on the principles of Operation Nexterday, covering the new digital buying experience, the demands of Generation Cloud, the power of intelligent fast data and the possibilities of new digital service monetisation strategies and ground to cloud service orchestration. They also enjoyed international business mentoring and first-hand exposure to different cultural perspectives.

Ultimately, the program benefitted not only the young trainees, but also STC and Comptel. STC has gained access to new staff that possess an accelerated understanding of technology and communications. And by operating a first-class training program, STC is able to attract the best and brightest young talent from the community. All this helps STC meet present and future business goals to ensure long-term success.

For Comptel, the program supports long-term business goals in the emerging Saudi Arabian market. It also ensures that the next generation of Saudi IT talent is well-educated on the principles of Operation Nexterday and Comptel technologies.

“Our joint programme sets up both new employees and STC for success – this competency development initiative will help ensure software delivery and development best practices, reduce time-to-market, optimise costs and resource utilisation, as well as empower future leadership,” explained Teo-Tuomas Hirvonen, vice president of strategic accounts at Comptel.

Most importantly, the young professionals who passed through the program will understand the way globally leading software development works and gain a new global perspective on business, technology and culture. In an increasingly globalised world where innovation proceeds at a rapid pace, this experience will be invaluable to the future development of Saudi Arabia’s IT market.

In November, Comptel will launch the antiseminar that telcos have been waiting for. Nexterday North will bring together the brightest minds in telco to spur innovation and explore creative ways to reach Generation Cloud and transform their businesses for the better. Register for Nexterday North to reserve your exclusive spot.


New Comptel Telco CXO Study: When Consumers Talk, Do Operators Listen?

Posted: July 1st, 2015 | Author: | Filed under: News | Tags: , , , , | Comments Off on New Comptel Telco CXO Study: When Consumers Talk, Do Operators Listen?

To reach their customers, digital and communications services providers need to be able to speak the language of today’s digitally savvy consumers, or “Generation Cloud.” Our new study, released earlier this week, suggests that communications between both parties – mobile operators and their customers – could stand to further improve to the benefit of an enhanced digital buying experience.

Comptel commissioned independent research house Vanson Bourne to survey marketing and technology executives at 50 communications and mobile operators across APAC, EMEA and Latin America. Respondents were asked for their perspectives on sales, marketing and technology investment strategies in the era of Generation Cloud.

According to the results, 70 percent of CMOs and CTO/CIOs are investing in improved customer service capabilities, while 68 percent are focusing on expanding digital service offerings this year. By pointing to these two areas of investment, mobile operators are recognising the rapid change in the way end users – both individuals and businesses – buy, the type of digital services these buyers want, and how they prefer to be served.

Generation Cloud, after all, knows it has all the power in the buyer/seller relationship. These digital natives are eager to research, compare and shop around for highly personalised services that meet their terms.

However, mobile operators also recognise that their current ways of working limit how effectively they can reach and intrigue increasingly demanding consumers. As the survey revealed, some operators (22 percent) feel they lack an adequate understanding of their potential customers, and the wide majority (84 percent) feels current sales models have become irrelevant in a time when customers want personalised, instantaneous offers.

In short, mobile operators aren’t necessarily confident that the way they communicate and serve their customers actually addresses buyers’ most pressing needs. The solution is to shift toward the type of sales, marketing and service playbook we advocate in our book, Operation Nexterday – one that puts the customer at the centre of a new, flexible and intelligent service experience.

It was encouraging, then, to see the majority of respondents agree that investing in next-generation technology is a top priority. One such technology is virtualised and cloud-based infrastructure (cited by 88 percent of respondents), which empower digital and communications service providers with the optimised network architecture they need to bring new and creative services to market faster.

Machine learning and process automation was another technology priority for 84 percent of survey respondents, which is a positive sign that telco CXOs see the analytical value these capabilities provide. With intelligent fast data, operators will be able to draw instant insight from the mountains of data they collect from customers, and immediately refine, enhance and act on that information with in-the-moment personalised offers. Each digital moment is a monetisation opportunity, and operators merely need the technology to maximise each one.

Far from dwelling on telco shortcomings, the survey ultimately underscored that digital and communications services providers know what it will take to succeed in this new market. The question is, do operators have the tools, flexibility and creativity to make the right moves faster than their competitors?

Our 2015 Telco Executive Survey includes additional insights on operator investments and sales and marketing strategies. Download the full study to learn more.


The Perfect Digital Storm: Comptel Talks Nexterday on the NASDAQ CEO Signature Series

Posted: April 9th, 2015 | Author: | Filed under: News | Tags: , | Comments Off on The Perfect Digital Storm: Comptel Talks Nexterday on the NASDAQ CEO Signature Series

We’re entering a new era in telecommunications – a “perfect storm” of technology capabilities that challenges digital and communications service providers to serve a more demanding type of customer, particularly those of “Generation Cloud.”

I recently discussed this with Kelsey Hubbard in an interview for the NASDAQ CEO Signature Series – you can watch our full conversation here. As I explained to Kelsey, consumers and businesses today are surrounded by a wide range of technological capabilities that never existed before – from hyper-connected smartphones, to smarter applications, to high-speed networks, to cloud computing, to Internet-enabled devices and much more.

With all of this technology at their fingertips, customers are becoming better connected and more demanding of the digital services they use. “Generation Cloud” expects to get the services they want right on time, love comparison tools that allow them to get the best price and value for these services, and discard any notions of mass segmentation in favour of highly personalised and targeted buying experiences.

Serving these customers effectively means overcoming a number of collective blind spots that persist within telecommunications. Operators must specifically answer a number of nagging questions: How do we win the hearts and minds of consumers in the digital era? How do we effectively monetise new digital service opportunities? With whom should we partner to reduce friction and enable faster speed-to-market and time-to-revenue?

Kelsey and I discussed how Comptel has repositioned itself over the past several years to better tackle these questions on behalf of our customers. We want to embrace the principles of Operation Nexterday, and our biggest strategic objective for the next few years is to better connect digital supply and demand, so our customers can turn emerging service opportunities into the “perfect digital moments” for their end users. Transforming these perfect moments into revenue-driving business moments will allow operators to develop stronger relationships with their own customers and reach greater heights.

How will we do it? As I explained, Comptel operates at the intersection of two major industry transformations:

Software-Defined Networks

The entire telecommunications market is steadily moving toward a type of network infrastructure that Comptel has long embraced: software-defined networks (SDN). We have traditionally provided software that allows operators to manage resources in the network and now in the cloud, and as a result, we believe Comptel is uniquely positioned to support the industry’s larger transformation now and in the future.

Intelligent Data

A big determinant of operator success in the coming years will be in their ability to turn intelligence into opportunities in real time. Having intelligent fast data will become critical. We’ve been a Big Data company for 27 years – Comptel currently collects 20 percent of all mobile data worldwide – which puts our company in a position to address that massive amount of data and provide analytics and other services on top of that.

Removing Complexity and Friction

I very much enjoyed the opportunity to chat with Kelsey about the unique challenges and opportunities that face not only Comptel, but telco as a whole. As Comptel sees it, every significant industry trend boils down to the need to eliminate inherent complexity.

We want to leverage our expertise to reduce friction points and make it easier for operators to give their customers exactly what they want at the right time on the right device, and earn revenue while doing it.

We think focusing on simplicity is the right course of action as telco steers its way through the perfect storm of consumer, technology and service trends.

Watch our full conversation with Kelsey Hubbard for the NASDAQ CEO Signature Series. Or, download a copy of Operation Nexterday to learn more about our vision for the future of digital communications


Study: Enterprises Hungry for Digital Services, If You Can Deliver

Posted: April 7th, 2015 | Author: | Filed under: Industry Insights | Tags: , | Comments Off on Study: Enterprises Hungry for Digital Services, If You Can Deliver

Enterprise customers desire an easy way to purchase and even re-sell digital services, but operators are missing out on this opportunity because they don’t offer an intuitive and engaging digital buying experience, according to a recent report.

ICT Intuition and Coleman Parkes Research released the results of its “Enterprise Multi-Client Study,” which surveyed more than 1,000 global business leaders across a variety of industries to better understand what enterprises want from connected digital services offerings – as both users and potential resellers. These offerings include, among many others, security and IT infrastructure management applications, business insight or data analytics programs and sales management tools.

The survey – findings from which were also published in our book, Operation Nexterday – revealed several insights into the steps operators need to take to monetise the digital services opportunity. As ICT Intuition president and founder Nancee Ruzicka explained, “operators are not taking advantage of a potentially lucrative market in which businesses are eager for connected digital services.”

Missed Opportunities

According to the survey, 81 percent of respondents are currently using connected digital services to improve productivity, generate revenue or reduce business costs. Of the 19 percent who are not, all said they are considering these services.

On top of that, 71 percent would even like to bundle such connectivity into the products they sell, and among that group, 95 percent said they would want to partner with a digital or communications service provider to achieve this.

The report also explored the types of digital services businesses would pursue and their buying criteria. Businesses today largely prefer to purchase cloud and managed services that require minimal upfront development and maintenance, said the report, because they themselves lack the technology expertise and resources to build up their internal IT capabilities.

Turnkey connected digital services are, therefore, the preferred choice among many business buyers, especially if operators are able to help with implementation and development. Additionally, enterprises don’t necessarily need digital services that integrate with legacy systems, as they are happy to replace existing IT applications with faster, better technology, according to the survey.

How Operators Can Improve

Ultimately, the chief revelation was that enterprises are much more comfortable with digital services than previously expected. In fact, as Ruzicka writes, businesses today desire the same advantages and experiences that digital services offer consumers – if only operators would make it easy for them to partake.

“Businesses don’t have the time or resources to build business functionality themselves, and even for unique, industry-specific applications, only 2 percent are not considering as a Service (XaaS) options,” Ruzicka wrote in the book. “This is a seller’s market, so why aren’t digital and communications service providers selling?”

One big difficulty is that many operators currently lack a simple digital platform through which business customers can quickly search for and purchase digital services – something similar to the mobile app store experience consumers already enjoy.

That’s an experience operators will need to develop, something that can be achieved through next-generation operations and business support system (OSS / BSS) solutions. The insights drawn from such a platform can also inform future value-add services and revenue opportunities, thus fuelling future growth.

Ultimately, enterprises are ready to start talking about digital services, if only their operators could get on board. Savvy digital and communications service providers that embrace forward-thinking technologies stand to benefit in a big way.

Get a copy of Operation Nexterday for additional survey findings, insights and analysis.


Operation Nexterday: The Playbook for Success in the Age of Generation Cloud

Posted: February 25th, 2015 | Author: | Filed under: Industry Insights | Tags: , , , | 2 Comments »

Life is full of digital moments. Comptel strongly believes that digital and communications service providers who perfect these moments have a unique opportunity to rise above the competition and thrive today, tomorrow and the day after tomorrow – namely, Nexterday. In fact, we wrote a book on it.

In Operation Nexterday, we describe the perfect storm currently changing the way operators serve customers and drive revenue, securing their future in the digital and communications industry. It all starts with Generation Cloud, digitally savvy group of consumers and businesses who are setting a new standard for service in today’s highly connected digital world.

These buyers make real-time purchasing decisions and shop on their own terms. They don’t want to play by the old rules of engagement, and if your products and services are too restrictive or slow for their needs, they won’t hesitate to switch to one of your competitors.

The numbers back this up – a recent consumer survey we conducted in January 2015 revealed that nearly two-thirds (65 percent) of consumers prefer to purchase digital content when and how it is convenient for them.

And these pressures aren’t restricted to B2C buyers. As our book explains, the trends of hyper-personalised marketing, multi-channel purchasing and instant gratification extend to B2B buyers as well. Instead of separating B2C and B2B channels, we need to start thinking of a unified business-to-human approach.

How do operators adapt to this new landscape?

By embracing Operation Nexterday to help rewrite your playbooks for approaching sales, marketing, technology and service in the age of Generation Cloud consumers and prosumers. Our book describes those who are pioneering the market, offers industry research and features third-party expert insight, offering the strategies you need to transform your business. More specifically, it includes:

  • Examples from operators like T-Mobile and Telefonica, who are successfully turning the industry on its head with new service, sales and marketing, and technology strategies
  • Research and insights from leading industry voices such as Fredrik Jungermann of tefficient, Dr. Mark Mortensen and Anil Rao of Analysys Mason, and Nancee Ruzicka of ICT Intuition
  • Thoughts on transformation through strategic innovation from Professor Neo Boon Siong, Chairman of the Nanyang Executive Education and former Dean of the Nanyang Business School at Singapore’s Nanyang Technological University

Operation Nexterday, which will be available in hard and soft copies, will be officially released at a special launch party on Monday, 2 March at Mobile World Congress in Barcelona. The party will be held at 5 p.m. CET at our stand, #5G40. We invite you to join us to pick up a copy of the book and learn more about our suggested framework for guiding operators’ future in the digital and communications industry.

If you are not attending Mobile World Congress but would like a hard or digital copy of Operation Nexterday, please contact our team at [email protected].

We urge all like-minded telco professionals and businesses to join the Operation Nexterday movement by getting the book and spreading the word, which you can do with the #operationnexterday Twitter hashtag.


A Review of Comptel’s 2014 Business and 2015 Outlook

Posted: February 6th, 2015 | Author: | Filed under: News | Tags: , , , | Comments Off on A Review of Comptel’s 2014 Business and 2015 Outlook

Comptel’s growth accelerated towards the end of the year. Our sales in Q4 grew by approximately 21% compared to last year, and  our order backlog grew significantly compared to the previous year.

During the second half of 2014, we won several new customers as well as several multi-year deals with our existing customers. In Q4, we won two new customers, both in South America. Looking at the full year, we doubled our new customer wins: to eight in 2014 compared to four in 2013.

Our new solutions grew almost 26% in Q4, as well. However, our full-year expectations for new solutions did not materialise as we had expected. Our current business was strong and grew by 5% in 2014 as a whole and compared to the previous year.

Regionally, Asia-Pacific grew throughout the year, Europe had a very strong second half, and the Middle East performed as planned in 2014. As previously stated in 2014, our challenges were in the South America region.

Our net profit improved also significantly from previous years due to some previously made tax changes in Asia and also due to some new decisions by the tax authorities. Going forward, we expect this to reduce our effective corporate tax rate.

We ended the year with a solid balance sheet and continue to be net cash positive. During 2014, we secured 26 significant orders, valued over EUR 0.5 million. In 2013, the comparable number of orders was 17. The Group’s reported order backlog increased from the previous year, from EUR 40.8 in 2013 to EUR 55.2 million at the end of the 2014 financial year. The company’s total backlog including multi-year orders beyond 12 months is more than EUR 70 million.

New Organisation

Comptel renewed its organisation in the beginning of 2015. The new organisation reflects the company’s focus on the two core business areas. Going forward, the two business units are: “Comptel Intelligent Data” and “Comptel Service Orchestration.” The Comptel Intelligent Data business unit includes Comptel Convergent Mediation, Comptel Policy and Charging Control and Analytics. The Comptel Service Orchestration business unit includes Comptel Provisioning and Activation, Comptel Fulfillment and Comptel Inventory.

Moreover, the company continues to have common sales and services organisations and corporate functions. In addition, Comptel established a new business unit, which will concentrate on new ideas and products in the early stage to develop them further.

Business Outlook and Markets

The business environment and industry of telecommunications operators is at a clear turning point, since new technologies and business competitors are entering the traditional telecommunications market. We expect the trend to continue in 2015.

While fundamental investments are targeted to high bandwidth, 4G and fibre networks, operators have a strong need to develop and launch new services and improve the quality of the customer experience, to gain the full potential of their investments in a heavily competitive market. Fierce competition inside the telecommunications industry and against the newcomers in the same market requires that operators improve their business processes continuously and pay special attention to their cost structure.

The significance and role of software in managing the telecommunications networks and in enabling more business for operators will further increase. We expect that the implementation of new network technologies and services will slightly increase the value of the software market and will create demand for larger software delivery projects. The operators will require both services and new project deliveries that create a strong basis for business growth. Network technologies will also be moving to software-based cloud environments at an increasing pace, and will bring new and more extensive business opportunities for our service orchestration and intelligent data solutions.

We expect the 2015 net sales to grow compared to the previous year, and we expect operating profit to be in the range of 8-12%, excluding one-time charges. Characteristically, a significant part of Comptel’s operating profit and net sales is generated in the second half of the year.