Posted: July 13th, 2016 | Author: Ulla Huopaniemi | Filed under: Compelling Cases | Tags: customer experience, fulfillment, OSS, telco, telecom, telecoms | Comments Off on Through Network Transformation, POST Technologies Gains Flexibility, Operational Savings
Outdated back-end systems no longer offer the flexibility to help operators create the dynamic digital services their customers want, nor do they lead to cost-efficiency from an operational perspective. Recognising this, many service providers across the globe are undertaking challenging back-end fulfillment transformation projects for their networks, with the aim of reducing operational expenses and providing customers with next-generation digital services.
For telcos, these network transformations are complex enough, but add on complimented mergers, acquisitions, regulations and organisational restructuring, and the project can seem downright implausible.
However, one Comptel customer was able to achieve the seemingly impossible and re-engineer its network for better flexibility.
New Business Model Requires Back-End Transformation
After the leading Luxembourg postal and telecommunication service provider, POST Luxembourg, divided its existing telecommunication operations into two separate companies due to regulatory obligations, the organisation’s new business model required a back-end transformation.
POST Telecom would market telecommunication services to residential and corporate customers and POST Technologies would provide wholesale services to POST Telecom and to Other Licensed Operators (OLOs). The company needed to split the IT operations and processes that supported both divisions, while still meeting a regulatory requirement that all orders shared the same processes, regardless of which customer placed the order.
Although POST Technologies would not need to directly interface with residential and corporate customers, the company recognized that it still needed to transform its fulfilment architecture so that wholesale customers could deliver modern and innovative services to their various end users.
Regulations put an added layer of pressure on POST Technologies, as the company was given a tight implementation schedule – the first phase needed to be up and running within nine months.
Equipped for The Future
Stemming from a negative experience with a previous waterfall-based transformation that was based on fixed, pre-defined project design and timelines, POST Technologies decided to follow agile work principles for this particularly daunting project.
“Agile methods were already used by POST for development projects,” said Luca Nadalini, Head of OSS-ISS-Fulfillment for POST Technologies. “But this was the first time we applied them to a large transformation project.”
Comptel, which already applies agile methods in product development, was able and willing to work with POST Technologies using lean delivery.
After a three-year long planning and evaluation phase, using TM Forum’s Frameworx as references for terminology and best practices, POST Technologies selected Comptel’s FlowOne Fulfillment suite as the company’s unified fulfillment solution for all services, enabling automated, accurate and controlled workflows. The suite also offered POST Technologies flexible service portfolio development, enabling the company to meet changing market needs and improve competitiveness.
Best of all, POST Technologies gained the flexibility to adapt its fulfillment processes to new requirements in the future, without having to engage in another expensive transformation project.
Working with Comptel, POST Technologies was able to meet its business objectives in a very challenging timeline. POST has now completed the first phase of its transformation project, which has already led to an increase in operational efficiency, higher revenue and margin, and improved customer experience.
Download this Comptel case study to get the full story on how POST Technologies transformed its fulfillment architecture with Comptel’s FlowOne Fulfillment.
Posted: January 5th, 2015 | Author: Leila Heijola | Filed under: News | Tags: convergent mediation, fulfillment, Germany, India, Middle East, provisioning and activation, South America, Telefonica de Chile | 1 Comment »
The year 2014 ended very positively for Comptel. The team’s hard work was recognised in the form of several significant orders announced around the year’s end.
With the Telefonica de Chile deal, announced on 29 December, Comptel entered a new market in South America. Comptel’s fulfillment suite is a part of the Telefonica de Chile quad-play transformation project that will enable improved customer experience for integrated wireline, wireless, Internet and TV services.
On the same day, we also received a significant order from an existing customer in the Middle East region. The order value exceeded 1 million euros and comprises Comptel Convergent Mediation and Comptel Provisioning and Activation software licenses.
Ten days earlier, on December 19, we announced two other customer wins. One was a multi-year deal, with a value of 10.6 million euros, that involved a license upgrade and service extension for a mobile operator customer in India.
“Comptel has achieved a considerable degree of success in the Indian telecom market in recent years. The number of telecom subscribers served by Comptel’s operator customers in India has now exceeded 500 million, which is approximately 60% of the total size of the Indian telecom market,” said Juhani Hintikka, president and CEO, Comptel.
The second major order we received was from a German customer belonging to a major operator group. This multi-year deal also includes Comptel Convergent Mediation and Comptel Provisioning and Activation software licenses and related services. The deal value exceeded 1 million euros.
Posted: December 5th, 2014 | Author: Ari Vänttinen | Filed under: News | Tags: automation, Comptel Fulfillment, fulfillment, order management, Telenor Norway | Comments Off on Comptel Deepens the Telenor Customer Relationship with a New Fulfillment Solution and Services Deal
Comptel today announced a major order from Telenor in Norway. The four-year contract is a continuation of the long relationship between the companies. The deal amounting to eight million euros comprises Comptel Fulfillment software licenses and services.
The Comptel Fulfillment suite of products is specifically targeted to reduce the time it takes from the first customer contact until the billable service is delivered. If the network is pre-built, which often is the case for modern DSL and FTTx networks, service delivery can be done in a matter of seconds instead of hours and days.
Automation Is the Key
Comptel Fulfillment offers a combination of automated features, which can reduce most, if not all, of the back-office work, leaving only the field work as manual:
Order Management automates the process of capturing order information and distributing the tasks to systems and involved personnel.
Catalog automates the decomposition of products and services into reusable tasks for fast creation and delivery.
Resource Inventory and Number Management automate the allocation of the required resources, such as network device ports and IP addresses.
Activation automates the interaction with the network, pushing commands to network elements and service delivery platforms.
“We are really pleased to continue our customer relationship with Telenor in Norway. It is a privilege to be part of the Telenor Norway fulfillment transformation project for their fixed network,” said Juhani Hintikka, president and CEO, Comptel.
“Comptel Fulfillment has an important role in our long-term efforts to modernise and simplify products, processes and IT systems,” says Terje Foyn Johannessen, director of telephony & Internet, Telenor Norway. “We aim to significantly reduce operational expenditure and offer our customers improved experience with better quality and faster time-to-market for new services.”
Posted: May 16th, 2014 | Author: Steve Hateley | Filed under: Compelling Cases | Tags: Analysys Mason, Chorus, fibre, fulfillment, New Zealand, provisioning, ultra-fast broadband | 2 Comments »
If the telco industry will remember anything from 2014, it will be the decisive move toward disruptive technologies. With Over-the-Top (OTT) services and IPTV eating away at traditional sources of revenue, communications service providers (CSPs) are working hard to differentiate in an increasingly competitive and commoditised landscape.
A growing number of fixed broadband providers are turning to automated fibre fulfillment systems to stay ahead. Fibre deployments have been largely impractical for many CSPs, because of cost considerations and logistical reasons, but the need for disruptive tactics may change that trend. After all, ultra-fast broadband connections will be a unique offering in many countries. Pyramid Research estimates that only 35 percent of households worldwide will have a broadband connection this year.
Fibre fulfillment systems will be key differentiators for CSPs, as they will enable more efficient, seamless service delivery to see through customer demand. Comptel customer Chorus New Zealand was one such company that saw the benefits that could be realised – and this week, we were recognised with a Global Telecoms Business Innovation Award for our work together!
The Fibre Future
Chorus is New Zealand’s largest telecommunications infrastructure company. In late 2012, the business was looking for a modern fibre service fulfillment system that offered order management, large-scale logical inventory and activation capabilities that would help establish the company as a standalone entity from Telecom New Zealand. Chorus had recently been awarded a number of ultra-fast broadband contracts and set the goal of delivering a “best-in-class” fibre broadband experience to more than 830,000 New Zealand homes. That’s where we came in.
“Instead of undertaking a major OSS transformation that promised to be cumbersome and costly, Chorus New Zealand elected to pursue an ‘intelligent evolution’ project,” stated Dr. Mark H. Mortensen, author of the Analysys Mason case study. “The major benefit to doing so was it allowed them to provide a fully automated stack based on Comptel’s industry standards-based framework. As a result, Chorus experienced a 40 percent reduction in the time required to electronically provision a fibre connection to a customer’s premises.”
Through such an intelligent OSS evolution, the traditional barriers to fibre deployment fall away. By almost reducing the time of fibre provisioning by half, Chorus guaranteed that the ROI from fibre would be apparent much earlier in the deployment lifecycle. In turn, both the business and customers started to see the benefits of ultra-fast broadband sooner.
The service agility, operational flexibility and rapid time-to-market made possible can become serious differentiators for CSPs in the coming years. The companies that successfully deploy and deliver fibre, supported by automated, catalog-driven fulfillment and by undertaking an end-to-end approach, will pull out ahead of the competition. It also opens up the opportunity for more innovation and better customer service that will generate new streams of revenue to counter the risks of commoditisation.
Want to learn more about the award-winning Chorus & Comptel fibre fulfillment project? Download the full case study!
Posted: May 12th, 2014 | Author: Steve Hateley | Filed under: News | Tags: Comptel Service Order Validator, fulfillment, salesforce | Comments Off on Comptel Service Order Validator Publicly Available on Salesforce1 AppExchange
Comptel is proud to share that the Comptel Service Order Validator is now publicly listed on the Salesforce1 AppExchange, salesforce.com’s hosted cloud platform. Last year, we announced our partnership with salesforce.com, so it’s been exciting to show how our technologies have come together, to deliver intelligent fulfillment to communications service providers (CSPs). Talking to our customers we’ve begun to realise how effective it is in providing an open doorway for telco CRM to reach through and properly touch customer-facing services on the network.
Comptel Service Order Validator can simplify the end-to-end, lead-to-order activation process, enabling CSPs to realise the following benefits:
- Improve the enterprise customer experience – avoiding over-promising and under-delivering services
- Reduce costs by ensuring configuration accuracy – preventing implications of work order fallout
- Increase B2B revenue opportunities with customised offerings aligned to real-time availability
By integrating Comptel Fulfillment with salesforce.com’s platform, we’re hoping to help operators automate and modernise their approach to CRM and improve their operational intelligence.
Posted: February 21st, 2014 | Author: Special Contributor | Filed under: News | Tags: cloud, Comptel, fulfillment, OSS/BSS, partner, Tech Mahindra | Comments Off on Comptel, Tech Mahindra and New Strategic Partnership for 2014
By Peter Middleton, Vice President, Global Alliances, Comptel
The secret is out – the role of fulfillment is becoming increasingly important to operational and business transformation for communications service providers (CSPs). The trouble is, the scope of these projects is simultaneously broadening to include complex, multi-strand service delivery processes, high-volume and high-speed fibre deployments, cloud-based IT and virtualised networks.
I am pleased to share that to help CSPs tackle this, Comptel and Tech Mahindra have signed a non-exclusive strategic partner agreement. Together, we’ll deliver integrated, 360-degree service fulfillment solutions, and continue to develop innovative offerings that can quickly support our customers’ needs and accelerate their future business growth.
As communicated on the Helsinki Stock Exchange on 18th February by our CEO Juhani Hintikka, the partnership means that Comptel will be able to serve our customers with a wider sales channel, increased productivity and the scalability to deliver large and complex OSS/BSS transformation projects. In addition, Tech Mahindra are establishing a Comptel centre of expertise and training centre, which will secure and grow knowledge across their organisation.
Over the past 18 months, we’ve invested heavily in our next-generation fulfillment platform—to ensure that CSPs deliver a high customer experience and have seen strong business performance rooted within operational excellence. This partnership was the next logical step for us to broaden the product’s reach, whilst internally we start to pair it with our additional areas of expertise, such as predictive analytics.
Tech Mahindra was an obvious choice, with its OSS/BSS industry experience and focus on fast enablement and time-to-delivery. We are pleased to extend our work with the company and believe our partnership will allow us to meet and exceed the challenges facing CSPs today in the increasingly complex telecommunications market.
Posted: December 9th, 2013 | Author: Leila Heijola | Filed under: Events, News | Tags: Alcatel-Lucent, Australia, FinPro, fulfillment, IBM, New Zealand, OSS/BSS, telecoms | 2 Comments »
Following our successful trips to India, Indonesia and Saudi Arabia, Comptel traveled with the Finpro delegation to visit Australia and New Zealand between 28 November and 3 December. The team was led by Minister for European Affairs and Foreign Trade Alexander Stubb and brought together representatives from Finnish companies such as Capricode, Doofor, Konecranes, Martin Bencher, Nuovo Nordic, Outotec and Snellman.
View from IBM Sydney office towards the Harbour Bridge
The purpose of the visit was to build strong relationships between Finland and these APAC countries, fostering business partnerships and working on international policies. Comptel has a strong customer base both in Australia and New Zealand, and the mobile market in both countries is growing rapidly. Research shows that the New Zealand telecoms market is set to grow to NZ$5.35 billion next year. In Australia, nearly half of Australians are now accessing the Internet by mobile phone.
We’ve played a key role in national broadband programmes with NBNCo in Australia and with Chorus in New Zealand. This recent trip has led to great opportunities, as Alexander Stubb joined Comptel’s Juhani Hintikka and Jussi Ware at customer meetings with NBNCo, Vodafone New Zealand and meetings with partners Alcaltel Lucent and IBM. As always, we were grateful for the chance to represent Finland on this latest Finpro trip, and we’re excited to see what opportunities await for us around the globe in the future.
Posted: November 8th, 2013 | Author: Steve Hateley | Filed under: Events | Tags: cloud, CRM, Dreamforce, fulfillment, order management, Salesforce.com, Service order management, Service Order Validation | Comments Off on Meet Comptel at Dreamforce 2013
Comptel will be attending the Dreamforce 2013 event in San Francisco November 18 to 21. Dreamforce, the biggest cloud computing event of the year, will take place at the Moscone Center and multiple other venues across San Francisco. In 2012 this annual event brought together over 90,000 Salesforce.com users, developers and partners. For this year organisers are expecting to have over 100,000 registered Salesforce.com stakeholders to connect, collaborate, and inspire.
The 11th Dreamforce event is hosted by salesforce.com, the company behind the successful cloud-based CRM system and application platform. The Dreamforce event has over 1,250 breakout sessions. Each industry theme features breakout sessions in a variety of formats and levels, giving attendees a chance to meet with Salesforce.com product teams, learn from expert users and partners at leading companies, and pick up new ideas and ways of working.
There will be a Communications Industry Partner Pavilion next to the Communications Track Session Room with a number of salesforce.com software and consulting partners that focus on Communications. Comptel will be exhibiting at the Communications and Media Industries Day Pavilion at The Westin San Francisco Market Street on Tuesday 19th November, where we will be showcasing the cloud-hosted Comptel Service Order Validator application, available shortly. The application will leverage the cloud’s low TCO advantages to enrich the traditionally linear lead-to-activation process with sales process interaction, service validation and real-time awareness, provided by pre-integration with the Comptel Fulfillment platform.
If you are interested in scheduling a meeting with Comptel at Dreamforce, please contact us.
Posted: October 17th, 2013 | Author: Juhani Hintikka | Filed under: News | Tags: analytics, fulfillment, Interim Report | Comments Off on Comptel’s Q3 Results and Review
Comptel announced Q3 Interim Report on October 16th. We continued the successful execution of our main target for the year – the improvement of profitability. Our cost base is now notably below last year´s level which has significantly improved our ability to generate profit. We have also maintained significant investment level in our two main areas for the future which are the Comptel Fulfillment and Comptel Analytics.
We have received significant new orders from the fulfillment area during this year and the first next generation Comptel Fulfillment solutions have been taken into production use by our customers. Overall our fulfillment business has grown much faster than the market during this year. In terms of the Comptel Analytics solutions we continued the development activities as per our plans. The first Comptel Analytics solutions delivered have generated significant enhancements to the operator´s performance. We expect to secure new customers during the remaining months of the year and we anticipate business to grow next year.
We secured two significant orders from our fulfillment product area during the third quarter of the year. Comptel closed a deal valued at EUR 2.8 million in South America in July and received an expansion order from a significant operator in the Middle East during September.
Posted: September 12th, 2013 | Author: Steve Hateley | Filed under: Industry Insights | Tags: fulfillment, fulfillment platform, telco, utilities | Comments Off on What Utilities Companies Can Learn from the Telco Industry
The array of complex services delivered by utilities is far-reaching and continues to grow thanks to increasing demand, uncertain commodity prices and fluctuating regulations. One new report speculates that new technology is a must for the industry, especially given the transformation of utilities from solely energy providers to energy service providers (i.e. efficiency, home services, etc.).
More services mean more complex, internal infrastructure. To stay running, utilities depend on everything from virtual private networks (VPNs) and inter-site VoIP to external connectivity and detailed inventory navigation. The huge capital investments in new networks also need to be justified piece by piece. If these operations aren’t managed properly, there can be bandwidth and connectivity issues.
The average utility has a lot of moving parts, just like communications service providers (CSPs). As with utilities, the pace of change in the telco space can leave businesses scrambling for new solutions. Declining revenues from traditional services like SMS and profit margin threats presented by Over-the-Top (OTT) providers has made adaptation a necessity. Service packages have also become more complex; subscribers want to pick and choose between an array of different services, and customers often want to update packages at a moment’s notice.
CSPs have had to start making some significant changes. A flexible and adaptable approach to product and service management is fundamental in the telco industry today, because creating a new order process for every type of product or bundle offers little-to-no options for scalability.
Utilities, too, have sprawling infrastructures, diverse and enormous user bases and business models that have remained static for decades. Now, some are implementing new solutions first pioneered by CSPs that can help make operations more efficient than ever before.
Keeping Things Aligned with Service Fulfillment
CSPs have increasingly turned to integrated service fulfillment platforms that help bridge customer orders and service deployments. This centralised platform approach offers automated delivery and granular visibility across the order process, empowering CSPs to reduce time-to-market and experiment with new services and bundles.
In much the same way, utilities can benefit from turning to integrated service fulfillment platforms. This technology allows communications within utilities to become streamlined. Comptel Service and Resource Inventory can provide highly flexible, context-sensitive inventory management that is adaptable to changing and converging network technologies, for example. Commissioned services and equipment can be tracked and distributed from start to finish, and network assets can be accurately deployed to maximise utilities’ revenues and reduce their operational costs.
At the end of the day, centralising operations through a fulfillment platform can make utilities leaner and more nimble at a time when adaptability is key to profitability.
Learning from Telco
Right now, the majority of utility companies are growing without a scalable solution in-hand. This can lead to breakdowns in connectivity that result in costly network errors. By moving operations to one central, integrated platform, it’s possible to keep track of everything that goes into the delivery of resources to different sites.
The streamlining of operations through integrated service fulfillment platforms can reduce the total-cost-of-ownership for the utilities industry. CSPs have been managing the massive influx of data through these solutions and other enterprise businesses with complex services and vast infrastructures can do the same.