Posted: October 31st, 2011 | Author: Leila Heijola | Filed under: Events | Tags: career, Comptel, Comptel User Group, Global, IT, talent | Comments Off on In Search of IT Talents
Comptel is once again attending the TalentIT Career Fair on Thursday, 3 November in Dipoli, Otaniemi, near Helsinki, Finland. This is the very same location where we held our 14th Comptel User Group earlier this year. Otaniemi is also the home of Aalto University School of Science and Technology where many Comptelians have received their Master of Science degrees.
The event is an excellent place to present our company and meet the future talent in information and communications technology. Last year, the fair brought more than 60 companies and 2,000 students together! While the competition for talented employees is fierce, Comptel has a lot to offer. For example, we are just the right size; Comptel is big enough to offer many global opportunities, but at the same time, we’re still small enough to be agile. And of course, we have been in business since the late 1980s (when most of the students were not even born!).
As a software house, Comptel offers a wide variety of jobs, ranging from software development to engineering to sales and customer services. And our flexibility makes it possible for employees to find the right fit for them. In fact, quite a few engineers have moved to business development and sales. As a truly international company, having delivered our solutions to 85 countries, Comptel hires engineers irrespective of nationality—non-Finnish speaking colleagues are rather the norm than the exception. We also offer opportunities to relocate to other Comptel offices, with Kuala Lumpur, Malaysia as the most popular destination at the moment.
But first, we need to get students’ attention at our booth. This year, we are running a short, simple (that is not how I would describe it!) programming quiz. The lucky winner will return to his or her campus flat with a trampoline! After all, we are the people who like to reach new heights in this industry.
Posted: October 25th, 2011 | Author: OSS Team | Filed under: Around the World | Tags: bill shock, billing, charging, customer experience, Customer Service, FCC, policy control, telecom, usage | Comments Off on Around the World
Analysis: Is Bill Shock Pressure Creating a Tipping Point for ‘Great’ Customer Service?
Alex Leslie predicts that customer experience will improve as a result of regulators’ efforts to lower bills for mobile usage. His article was published on the heels of new FCC and CTIA guidelines dictating that network operators send voice or text alerts to users as they approach data limits. Regulators in Australia, Asia and Europe are already following suit.
Even though regulations are often met with resistance, history shows that they can be beneficial in giving rise to improved solutions and services—and customer experiences. For example, previous rules about data usage and billing accuracy led to revenue assurance with communications service providers (CSPs) improving their billing strategies. Do you think history will repeat itself, with the new bill shock regulations opening opportunities for CSPs to differentiate themselves in the customer service department?
Policy Is Still Strategic, But Changing
A survey by Heavy Reading shows that network operator executives expect policy management to gain importance, and predicts that a new generation of policy gear will be deployed to handle increased functionality. The survey results also reveal interest in using policy control to enable business models with third-party content, and mirror Comptel CEO Juhani Hintikka’s predictions that the next phase in policy control will take advantage of third-party applications with content prioritisation.
What these new business models require is more scalable policy technology that can integrate with charging and billing systems, so that operators have a wider range of triggers to drive policy, both in creating new services and in managing congestion.
The Four Main Pillars of the Telecoms Customer Experience
Telecoms analyst Teresa Cottam writes that many CSPs are focusing on their own needs rather than looking at customer experience from the customer’s point of view. She says that there are four main pillars to the telecoms customer experience:
1) Network Experience
2) Commercial Experience
3) Product Experience
4) Service Experience
The pillars need to simultaneously work together while also being individually optimised in order to support the overall customer experience. Even though customers should be the focus of the business, Teresa stresses that operators still need to be profitable. The key challenge is finding the right tools that will help CSPs improve customer engagement and at the same time, help them increase their revenue.
Posted: October 21st, 2011 | Author: Juhani Hintikka | Filed under: News | Tags: Axioss, business, Cisco, Comptel, fulfillment, strategy | Comments Off on Q3 2011: An Update on Comptel’s Business and Strategy
It’s been a really busy and eventful third quarter for Comptel, and today we announced our results.
Over the past quarter, we announced the agreement reached with Cisco to purchase the AXIOSS assets. This obviously had a significant financial impact on the quarter. It also provided Comptel with the incentive and the means to accelerate the development of our Next Generation Fulfillment (NGF) platform (more details about this soon).
During the three-month period, we closed three major deals with a value of over €0.5 million. We also continued investing in our sales channels and service organisation, and hiring new employees, as part of our strategy to get closer to our customers.
So in terms of the results, Comptel’s business developed favourably in the Middle East and the Americas. Net sales also grew in Europe West; however, in Europe East, the deliveries remained few. Overall, Comptel’s net sales were €16.6 million, up from last year’s Q3 (€15.3 million), but still below our expectations. Our operating result, excluding one-off items, was €-0.8 million as result of the investments we have been making. Once the impact of the AXIOSS sale is taken into consideration, the operating result is €8 million.
Comptel has been working hard on many fronts, including our strategy, which we will be unveiling this quarter. So stay tuned!
Posted: October 14th, 2011 | Author: OSS Team | Filed under: Around the World | Tags: broadband, Europe, FCC, India, mobile broadband, roaming, telecom, Telecom Asia, United States, wireless | 1 Comment »
India Unveils Draft Telecom Policy
This past Monday, India unveiled a draft of new policy meant to “facilitate consolidation in the converged telecom service sector, while ensuring sufficient competition.” A major change will be the removal of roaming fees within the country. Policy makers are hoping this move will encourage customers to make more calls outside their home territory.
Amid corruption over the allocation of the telecom spectrum, this new policy also focuses on transparency by issuing telecom licenses and spectrum bandwidth separately rather than bundling them. Do you think this proposed plan will ultimately benefit CSPs and subscribers, and revitalize India’s telecom industry?
Time to Rethink Data Roaming
Informa Telecoms & Media’s Paul Lambert asserts that the European Commission (EC) regulation for the data roaming market is out of step with the way smartphones interact with the network and how smartphone data is used while roaming.
Paul believes EC regulations should guide operators to charge for usage rather than the number of kilobytes a device consumes. Many smartphones consume data by constantly interacting with the network to update data applications, even when they are not being accessed by users. Thus, data is unwittingly consumed much faster.
Do you agree that it’s time to rethink data roaming?
FCC to Revamp Phone Subsidy to Spur Expanded Internet Access
FCC chairman Julius Genachowski recently revealed plans to overhaul the U.S. phone subsidy program, the Universal Service Fund, by extending broadband Internet connections in rural areas. The plan will bring wireline and wireless high-speed Internet connections to 18 million homes that don’t have access, increasing the number of people who use high-speed Internet from 65 to 90 percent.
The FCC also plans to revamp fees paid to rural carriers for connecting calls, which chairman Genachowski says could result in significant consumer benefits. We’re looking forward to hearing more details when the final version of the plan is unveiled on October 27th for the FCC vote.