Posted: September 13th, 2016 | Author: Steve Hateley | Filed under: Industry Insights | Tags: OSS, OSS/BSS, SDN & OpenFlow World, service orchestration | Comments Off on Forget the iPhone. The Next Great UI Design Change is in OSS
Have you preordered your new iPhone 7? Or were you, like many observers, underwhelmed with Apple’s latest product launch?
The tech leader rolled out the newest version of its smartphone last week, and by all accounts the latest iPhone’s features are mostly iterative than innovative. The most disruptive hardware change was also the one that frustrated consumers the most: the elimination of the 3.5 mm headphone jack, which requires iPhone users to use Apple’s proprietary headphones instead.
Similarly, the iPhone’s user interface seems to have plateaued. While the iPhone 7 will ship with a new operating system that includes a handful of new features, the look and feel of Apple’s UI is still virtually unchanged from where it was several generations ago. You can add some more pixels here and round off a few bevels there, but for the most part, iOS doesn’t offer much opportunity for further design innovation. Apple’s UI is what it is because that’s what its devout customers expect.
That’s not necessarily a knock against Apple’s UI. They’ve found an interface that suits its fanbase, and they’ve even inspired design innovation in other areas of software development. In fact, one software experience that’s long overdue for a fresh coat of paint and user-friendly functionality is OSS.
To date, we’ve seen OSS interfaces designed around the technology in the network: topologies, hardware representations and configurations that must be manually realigned based on user. However, the emerging app- and data-driven digital economy is putting increased pressure on operator networks to be agile, dynamic and automated. Meanwhile network function virtualisation (NFV) is changing the speed and nature of service orchestration by simplifying network processes and application deployment.
Doesn’t it make sense, then, that the OSS should be refreshed to enable an agile and more productive work experience for telco operations managers?
Telco is starved for a strong, functional and distinct OSS UI. The folks who support service orchestration vary in roles, responsibilities, skill levels and professional backgrounds. OSS UIs should be designed to correspond to that variety, so that each user is able to focus only on those operational elements that they are most equipped to manage. That increases efficiency and the speed at which digital services can be developed, verified, deployed and improved.
As a result, time-to-profit goes down, while customer satisfaction goes up.
That’s why the shift toward cloud-service operational management will bring an evolution to the OSS, in the form of tailored, intuitive user experiences and subsequently increased productivity. The new OSS will be open, capable of seamlessly interacting with both telco and IT apps and their corresponding management systems. As a result, telcos benefit from a higher order platform to specify, test, publish for consumption and deliver services across virtual, physical and IT domains.
An intuitive OSS UI also supports a seamless end-to-end service lifecycle, eliminating any gaps in the process by which network resources are discovered and services are designed and deployed.
Ultimately, the new OSS recognises that virtualisation is an opportunity for telco to reinvent itself. Operators can offer more than just a telecommunications platform – they have a chance to become part of a larger, distributed IT infrastructure that seamlessly provides services to end customers. Our existing OSS culture needs to evolve in order to recognise that this paradigm shift requires opening up the infrastructure to deliver services and resources in a more agile, open and systematic way.
Comptel will discuss the reinvention of the OSS user interface paradigm in The Hague for SDN & OpenFlow World Congress, 10-14 October 2016. Contact firstname.lastname@example.org to connect with our team or arrange a meeting at the event.
Posted: May 16th, 2016 | Author: Steve Hateley | Filed under: Compelling Cases | Tags: digital service lifecycle management, NFV, OSS/BSS, service orchestration | Comments Off on How Digital Service Lifecycle Management Delivers Speed, Configurability and Accuracy
Comptel participated in several partner showcases during last week’s TM Forum Live! 2016 in Nice, France, with one in particular reimagining the model of digital service delivery for the modern B2B and B2C customer.
As Comptel CTO Simon Osborne explained, Comptel partnered with IBM and Juniper Networks in an IBM Cloud-Based Networking architecture. The project introduces new strategies for leveraging software-defined networks (SDN) and network functions virtualisation. As a result, operators can efficiently automate and reconfigure parts of their network to enable automated, self-service digital service delivery. As part of the partnership, we’re contributing our Digital Service Lifecycle Management (DSLM) model, technology and expertise.
Digital Service Lifecycle Management (DSLM) architecture
In an earlier blog, I explained why this needs to happen. B2B and B2C customers today want personalisation, convenience and instant gratification in the purchasing process. Operators need to evolve their infrastructure to deliver better customer experiences to stay competitive, and network virtualisation gives operators the agility and flexibility they need to do so.
The key to introducing new capabilities gradually – since complete network overhauls aren’t practical for most operators – is to introduce “islands” of NFV capabilities into the network. On top of that, fresh approaches to managing the interconnection between physical and virtual resources will ensure operators can achieve this agility quickly, and at minimal cost.
In this post, I’ll explain just how you do that.
What is Digital Service Lifecycle Management
Comptel first introduced DSLM in our white paper – Digital Service Lifecycle Management: How CSPs Can Play a Successful Role in the Digital Economy. As Heavy Reading analyst Caroline Chappell wrote, operators today face competition from cloud-born companies like Google and Amazon, which have the infrastructure flexibility to spin up attractive new digital services much faster than the average operator.
Portraying the future role of operators as aggregators of digital services (from which the average consumer and business could buy whatever services they need to fill out their “personal digital ecosystems”), Chappell said network evolution is required to enable “on-demand personalised service creation.”
Digital Service Lifecycle Management (DSLM) layers
DSLM is how you evolve the network. It’s the middle portion of a three-tiered system that decides how virtual and physical network resources are managed to support service requests from front office systems.
How the Three-Tiered DSLM Model Works
This NFV-driven model requires three layers: one for resource management, one for digital service lifecycle management and one for business management.
The customer only ever sees the business management layer, which sits at the top and comprises the shopping environment, order configuration and payment tools. Customers configure and purchase services available through a digital catalogue, and automated ordering and billing capabilities ensure customer requests are quickly passed on for configuration and fulfillment.
The middle digital service lifecycle layer manages service composition through the service orchestration tool and the digital service catalogue. At this level, each new customer order is automatically checked for feasibility and availability, based on digital service definitions, service level agreements and inventory. That improves order quality and eliminates false service availability promises, which cuts down on customer dissatisfaction and the risk of order fallouts.
The resource management layer sits at the bottom and includes the infrastructure management tools and controllers that support physical and virtual network functions. When a customer inquiry for a new digital service arrives, this layer determines how best to deploy resources to fulfil that request.
With this NFV-driven model, operators can offer B2C and B2B customers alike a fast, accurate and automated, self-service buying experience. The digital catalogue can be scaled to include any new service, from your standard consumer or business IT and communications services, to network functionality, to IoT connectivity, to third-party SaaS solutions. That means operators can add to their capabilities as the digital economy grows and consumer demand evolves.
Where DSLM Fits in to IBM’s Cloud-Based Network
We brought our DSLM model to the IBM partnership, and it’s supported by FLOWONE, our service orchestration solution. Sitting in the middle between IBM’s Omni-channel Customer Engagement, and on top of a range of resource services and infrastructure tools that include Juniper’s NFV orchestration and infrastructure management solutions, it brings our vision for NFV-based fulfillment to reality.
The IBM Cloud-based Networking architecture was introduced recently at TM Forum’s Live! event but you can read more in the IBM Blog by Steven Teitzel, Telco Global Solution Exec – Network Transformation, IBM.
We invite you to visit Comptel at the Light Reading Big Communications Event in Austin 24-25th May to learn more about the Comptel model for dynamic digital service lifecycle management. Email ComptelMarketing@Comptel.com to schedule a meeting. Alternatively follow our updates and activity on Twitter (@shateley & @Comptelcorp) or via our LinkedIn feed.
You can also read more about the initiative from Comptel’s Simon Osborne, or catch up on our view of digital service lifecycle management through Nexterday.org, our online magazine and reader community.
Posted: May 6th, 2016 | Author: Steve Hateley | Filed under: Events | Tags: Intelligent Fast Data, Monetisation, NFV, OSS, service orchestration, TM Forum Live! | Comments Off on Comptel Partnerships to Introduce Fresh Digital Service Approaches at TM Forum Live! 2016
Technology partnerships are crucial to innovation in telecommunications. At next week’s TM Forum Live! 2016, Comptel will demonstrate the outcome of several recent industry collaborations, all of which are designed to introduce new approaches to digital service delivery, customer engagement, data monetisation and networking.
Comptel is taking part in three distinct partner-driven initiatives, including two TM Forum Catalysts, individually led by Telefonica and Orange; and an IBM-led digital service architecture blueprint. The ultimate objective of each initiative is to open operators’ eyes to new possibilities for infrastructure management, service delivery and offer creation through NFV service orchestration and intelligent fast data management.
Our contributions vary by project. In two of the cases, we’re putting the digital service lifecycle management (DSLM) model that we introduced in Nexterday: Volume II, with our FLOWONE service orchestration technology, managing forward-looking approaches to service delivery. In the third project, we’re supplying expertise and technology in the creation of a new, progressive data monetisation strategy.
Forward-thinking approaches are crucial at a time when customers desire fast, intelligent, personalised offers. Operators are also keen to take advantage of dynamic, intelligent, highly automated and virtualised network environments to speed up innovation, time-to-market and to improve security.
Here’s what you can expect from each partnership, with guidance on how you can learn more and engage with Comptel and our partners at TM Forum Live! 2016.
IBM’s Target Architecture for Cloud-Based Networking
Comptel, IBM and Juniper Networks have developed a new approach to digital service delivery for B2B and B2C customers, incorporating an orchestration and fulfillment architecture that allows operators to better manage end-to-end service lifecycles in complex hybrid networks of virtualised and non-virtualised services.
The architecture is based on our DSLM proposition, which you can read more about in a recent blog from our CTO Simon Osborne. The end-game is a network that’s able to automatically and dynamically deploy network capabilities and agile services in a way that gives customers automated, self-service digital service purchasing and delivery.
To learn more, visit the IBM booth at TM Forum Live!
Open Source NFV Service Orchestration and Lifecycle Management Catalyst with Telefonica
Comptel is also participating in two TM Forum Catalysts, which are proof-of-concept initiatives that encourage technology partnerships in the name of industry innovation.
The first is the NFV Service Orchestration and Lifecycle Management based on Open Source MANO Catalyst – sponsored by Telefonica. Along with Indra and Etiya, the initiative centres on Open Source MANO (OSM), an ETSI project to develop an open source stack for NFV management and orchestration, demonstrated here within a hybrid network environment.
DSLM also plays a crucial role in this Catalyst, as does our FLOWONE V service orchestration solution. The aim is to test the OSM software stack in a practical context and analyse how it needs to evolve to be production-ready.
To learn more about this Catalyst, join Telefonica and Comptel for our theatre session on Tuesday, May 11, 14:30-14:50 at the Catalyst Theatre.
Orange’s Catalyst on a Mobile Sponsored Data Business Model
Finally, Comptel will take part in an Orange-championed Catalyst, “New Business Models with Mobile Sponsored Data,” which also includes partners Salesforce and CloudSense, plus Sigma Systems and DataMi. We’ve contributed our Intelligent Fast Data technology and capabilities to illustrate how enterprises can sponsor mobile customer data usage as a way to incentivise the use of enterprise digital services, increase data engagement, collect usage data and apply policy control.
To learn more about this Catalyst, attend our session titled “New Business Models with Mobile Sponsored Data” at the Catalyst Theatre on Wednesday, May 12, 13:40-14:00.
Comptel is proud to partner with each of these technology leaders in collaborative efforts to introduce new solutions to communications. Whether it’s by improving digital service delivery through new infrastructure models, further developing OSM, or enhancing customer engagement through the creation of new business models, we’re excited to pioneer digital transformation. We can’t wait to share our progress with attendees at TM Forum Live! 2016.
Visit TM Forum’s Catalyst Zone to see these Catalyst demonstrates in action. To arrange a meeting with Comptel at TM Forum Live! 2016, email email@example.com
Learn more about the orchestration capabilities of Comptel’s FLOWONE and download a copy of the Comptel and Heavy Reading research report, “Digital Service Lifecycle Management: How Communications Service Providers Can Play a Successful Role in the Digital Economy.”
You can also learn more about how Comptel is enables operators and global enterprises to act on Intelligent Fast Data in our recent Intelligent Data webinar.
Posted: May 5th, 2016 | Author: Steve Hateley | Filed under: Events | Tags: IBM Cloud-Based Networking, NFV, OSS, service orchestration, TM Forum Live! | Comments Off on A Collaboration to Fulfil NFV’s Potential in the Digital Economy
It’s a really good time to be a shopper. The world’s top ecommerce marketplaces, like Amazon and eBay, make it easier and faster than ever for consumers to buy whatever they want on any device, at any time. Top brands are also striving to offer a better buying experience – you can go on Nike.com right now and fully customise and order your own pair of shoes without leaving your couch.
Personalisation. Convenience. Instant gratification. Customers want it all, and technology means top brands are able to deliver. As a result, we’re operating in a new digital economy, one that’s driven by personal choice and an experience-led approach.
So why are many operators still struggling to deliver a convenient, automated and engaging customer experience?
The digital service purchasing process needs to evolve, and since we first discussed this topic in last year’s Operation Nexterday, we’ve heard some great success stories from operators who are undergoing that transformation. But we’ve also heard from operators who need guidance devising and launching a new model for digital service delivery.
That’s why, at next week’s TM Forum Live!, we are launching a proposed architecture for digital service delivery in partnership with IBM and Juniper Networks. The IBM platform for Cloud Based Networking (CBN), intends to maximize the agility offered by network function virtualisation (NFV) and software-defined networks (SDN) to create a better model for service delivery in the digital age.
What NFV/SDN Can Do for Digital Service Delivery
As I wrote in a recent LinkedIn Pulse piece, the virtualisation of networks and services empowers operators to present customers with the right services at the right time. That’s because NFV and SDN offer the infrastructure agility and flexibility to rapidly create new digital services, including their operational aspects, at maximum speed and minimum cost. In other words, NFV and SDN allow operators to move fast enough to create a more immediate and satisfying digital customer experience.
Of course, given that the embrace of NFV technologies won’t happen overnight, this vision doesn’t require a dramatic shift to a fully virtualised network. Instead, operators will deploy NFV capabilities as “islands” within their infrastructure, leveraging existing physical resources and associated OSS/BSS platforms as part of a hybrid approach for some time to come.
The Comptel/IBM/Juniper initiative, which is built in accordance with the Comptel Digital Service Lifecycle Management (DLSM) model proposed in Nexterday: Volume II, takes this hybrid approach into account. Designed as a three-tiered architecture, DSLM relies on a central orchestration layer that manages requests from the top customer engagement and business management layers, and supports those requests with appropriate resources from the bottom virtual and physical resource layer.
Each layer works together to deliver automated order validation, self-service customer configuration and intelligent resource management for easy scalability.
Creating Reality from New Digital Service Possibilities
How would this all be exposed to the customer? Through a better digital buying experience.
Customers should now be able to self-configure and order a broader range of services from a digital catalogue, and the operator’s infrastructure would handle the automated creation and immediate fulfillment of those services.
In the enterprise world, businesses looking to add on a new IT or communications service will be able to abandon the legacy linear purchase process that’s plagued by lengthy requirements reviews, proposals and bids which lead to delays, fallouts or generic IT implementations. Instead, much of the enterprise sales process will be automated, helping operators improve experience and sales.
The model creates a foundation for operators to easily grow and deliver a wide range of new service capabilities. With NFV, operators are able to assume the role of digital service aggregators, setting up marketplaces for B2C and B2B buyers to purchase existing and emerging digital services. For enterprise customers, that might even mean buying the very virtual functions they need to provision their own networks.
Ultimately our partnership with IBM and Juniper aims to reveal the business potential of virtualised networks when applied to service delivery – and how it unlocks new possibilities for operator service growth.
We invite you to visit the IBM booth at TM Forum Live! in Nice, France, from 9-12 May to learn more about the IBM Cloud Based Networking initiative and our model for dynamic digital service delivery. Email ComptelMarketing@Comptel.com to schedule a meeting.
You can also read more about the initiative from Comptel CTO Simon Osborne, read the Heavy Reading white paper or catch up on our view of digital service lifecycle management on Nexterday.org, our online magazine and reader community.
Posted: April 25th, 2016 | Author: Special Contributor | Filed under: Events | Tags: digital service lifecycle management, NFV, OSS, service orchestration, TM Forum Live! | Comments Off on Reimagining OSS to Enable Dynamic Digital Service Delivery
By Simon Osborne, CTO Service Orchestration, Comptel
In the world of telco, emerging back office technologies – especially network functions virtualisation (NFV) – appeal to operators not just because of the promised evolution of infrastructure management, but also because of the potential difference these technologies can make to the bottom line.
It all starts and ends with digital services. We’re living in an app-driven world, where consumers build personalised ecosystems of apps and over-the-top (OTT) content. These customers are on the search for apps and services that solve specific problems or meet their unique needs, from personal health to entertainment and everything in between.
Businesses are the same way. Not only do companies want access to a wider range of digital capabilities – video and Web conferencing, cloud-based email and productivity software, connectivity and security services – but they also now expect a B2B buying experience comparable to the speed and personalisation they receive as B2C digital buyers.
How can operators deliver personalised, engaging service experiences to B2B and B2C customers? Through a conversational and automated service orchestration and fulfillment framework.
Comptel is partnering with IBM and Juniper Networks to develop just such an architecture. As a participant in IBM’s Cloud Based Networking (CBN) initiative, our aim is to leverage SDN and NFV technologies in the creation of an agile, self-service model for service configuration, validation and completion. We’ll share our new revision for OSS and dynamic digital service delivery with attendees and booth visitors at TM Forum Live! in Nice, France from 9-12 May.
Extending the Potential of NFV and SDN
Technologies in isolation don’t really change much about the state of play. The same is true for NFV. There’s nothing inherently disruptive about having a virtual version of a network function. Adding a “v” in front of OSS won’t mean you’ve revolutionised your business. It’s really about how you’ve applied that new technology to meet customer demands.
The real value of NFV is that gives operators the agility and flexibility to consider new ways to serve enterprise and individual customers. With a highly scalable, agile and flexible network, an operator can dream up and launch the innovative problem-solving services their customers want. In turn, the self-created apps and service ecosystem can drive new operator revenue streams.
The Model for Dynamic Self-Service Delivery
To bring this vision to reality, IBM is adopting Comptel’s Digital Service Lifecycle Management (DSLM) proposition. This NFV-driven model works across three layers: one for network orchestration, virtual function, IT and physical network management; a middle orchestration layer to manage end-to-end hybrid service orchestration and the digital service lifecycle; and a top layer for front-office customer engagement and business management.
Comptel’s FLOWONE V service orchestration solution will fulfil the central DSLM layer, while IBM and Juniper will provide the network domain and IT service orchestration, dynamic operations, customer engagement, DevOps and security applications and services. Through integration with a digital service catalogue, this three-tiered system is able to support fast and easy self-service product ordering and configuration at the customer level. The model accounts for automated validation to ensure service availability and feasibility, and includes intelligent resource management to ensure the system can scale for service demand.
In future blogs, we’ll dive into the market potential for this type of model and the technical aspects that make it possible. But for now, it’s clear to see the revenue possibilities for operators. With a smart, automated and self-service digital sales cycle, you empower customers to build their own personal ecosystem of digital services and apps. Agile NFV and SDN technologies let you deliver these capabilities at an attractive cost. Ultimately, this model presents an innovative way for operators to expand their service capabilities and unlock new revenue in the era of rising digital expectations.
Visit Comptel and IBM at TM Forum Live! to learn more about the IBM Cloud Based Networking initiative and our model for dynamic digital service delivery. Email ComptelMarketing@Comptel.com to schedule a meeting. You can also read more about digital service lifecycle management at Nexterday.org, our online magazine and reader community.
Posted: November 4th, 2015 | Author: Steve Hateley | Filed under: Events | Tags: NFV, service orchestration | Comments Off on NFV, Service Orchestration, and the New Speed of Service Delivery
In a recent blog, Light Reading reported that business considerations are driving operator interest in network functions virtualisation (NFV) just as strongly – and if not, more so – than technology drivers. In other words, more operators recognise that virtualised networks create new service opportunities and new means to generate revenue.
It all comes back to speed. With a more agile infrastructure, operators are empowered to move faster than ever in a number of areas, perhaps none more important than the speed at which they can deliver new revenue-generating services.
Digitalisation has introduced an entire industry of mobile and digital services that buyers love, from apps to over-the-top (OTT) content. At the same time, we’re living in the era of Generation Cloud, where customers expect instant gratification and a high degree of personalisation in their interactions with service providers.
And there are potentially many more services to deliver. Digital consumers across the board – from enterprises to individual consumers – are excited about the possibilities offered by emerging technology, such as the Internet of Things (IoT) and 5G connectivity.
As a result, whatever new services operators seek to offer in the near and distant future, it’s certain that NFV and SDN technologies will form the backbone of their service architecture. How will networks evolve to accommodate NFV, and what challenges will its implementation create in the management of existing operation support systems (OSS)?
Experts in the industry debate these questions every day, and this week Comptel will contribute our unique viewpoints during the Light Reading event “OSS in the Era of SDN and NFV: Evolution vs Revolution.” CTO Simon Osborne will host a keynote presentation on service orchestration and Strategic Product Manager Daniel Tyrode will join a panel discussion all about the role of service orchestration in programming the network for rapid service delivery.
These will also be key topics of discussion in Blueprint Alley at our inaugural Nexterday North event next week. If you haven’t already, there’s still time to register for that event and join the conversation around the future of service orchestration in light of the emergence of NFV and SDN.
Both events will address how the back office is influencing front office business decisions, and how operators can address the technical and operational challenges therein. Interestingly, the Light Reading blog mentioned one estimate that said 25 percent of telcos around the world are not fully on board with NFV, content to hang back and wait to see how the technology develops.
If they wait too long, those operators will find themselves at a disadvantage. Recent estimates from Appledore Research Group claim there are as many as 250 ongoing NFV trials and 25 early live deployments. A separate survey from Heavy Reading claims as many as 79 percent of operators expect to have a live NFV deployment by 2018.
Ultimately, many operators are ready to see what NFV can do for their bottom line. By finding technical solutions sooner rather than later, these telcos will more quickly be able to realise the benefits of faster service delivery.
Register today for a 2×2 Front Pass to Nexterday North (9-10 November) and receive full access to Slush, the massive startup conference that starts just two days later – running from 11-12 November.
Posted: October 20th, 2015 | Author: Antti Koskela | Filed under: Events, Uncategorized | Tags: Nexterday North, service orchestration | Comments Off on How Agility Helps Telco Operators Shift to Nexterday
Digitalisation has opened the door to new customer experiences and fresh monetisation opportunities, while virtualised infrastructure empowers telcos to do more with less, faster than ever. However, all of these new possibilities have also created a great deal of uncertainty. From a service architecture standpoint, operators are not sure that they can innovate fast enough, nor are they certain they can meet customers’ increasingly demanding expectations.
It’s a matter of eliminating friction and embracing flexibility. Innovation starts with service infrastructure, which is the foundation on which we build tomorrow’s digital service businesses. To get there, operators must seek solutions and partnerships that enable agility.
This will be a major focus point of the Blueprint Alley and related discussions at Comptel’s inaugural Nexterday North, which will run from 9-10 November 2015 in Helsinki.
Perhaps nowhere are operators’ challenges more evident than within the network. For decades, they have spent fortunes on building rigid architectures that suit their service needs, but digitalisation continues to expand the variety of potential service offerings and the number of ways these services are made available to customers. Voice is no longer the dominant service offering; operators must now quickly connect consumers with the data-driven services (apps, messaging and digital content) they crave.
That means operators must constantly re-evaluate the network to ensure they can capably serve customers now and in the future. This impacts the dynamic between operators and their technology partners. Though they may possess domain expertise, do legacy partners have the forward-looking vision and innovative solutions that deliver a wider range of services? If your entire service architecture is tied up with a single vendor full stack, do you have the flexibility to react to the next big digital development?
In our Blueprint Alley at Nexterday North, we will explain to visitors that agility will be their biggest asset in adapting for the next 10 to 20 years of telco.
Operators must design their architecture to anticipate change, as agile service delivery will help reduce the friction that prevents them from connecting their digital supply with customers’ demands. If their current system integrator or technology vendor inhibits this approach, then it’s time for operators to seek progressive partners that possess both domain expertise and vision.
Nexterday North will be a rare opportunity to hear from big thinkers from both inside and outside telecommunications about building agile businesses. You will hear examples on what leading operators have been able to accomplish by emphasising agility in their infrastructure, and learn the steps you need to take to meet increasing customer expectations for speed and service.
By embracing this vision and looking at service architecture with a more creative eye, operators will eliminate obstacles and create a clearer, more certain path to future growth in Nexterday.
Want to learn more about agile service orchestration and delivery? Register for Nexterday North to receive a 2+2 pass – two days at Nexterday North, the site of our Service Orchestration Blueprint Alley, plus two days at the massive startup conference Slush.
Posted: April 28th, 2015 | Author: Steve Hateley | Filed under: Compelling Cases | Tags: Analysys Mason, service orchestration | Comments Off on Service Orchestration Overhaul Helps Mobily Optimise for Mobile’s Future
Like their counterparts around the world, Saudi Arabian consumers are hungry for mobile services. The most recent available government data showed that the country had a mobile subscription penetration rate of 176.9 percent in 2013, and that figure is only expected to grow.
Mobily, for one, now stands to benefit from this mobile service appetite after improving its service architecture. As we described in our new book, Operation Nexterday, Mobily successfully addressed several back-office inefficiencies, enabling the operator to capitalise on the demand for mobile services.
The company embarked on an ambitious plan in 2011 to re-engineer its entire service architecture for better flexibility, improved cost efficiency and faster time-to-market.
Complex Architecture Bogged Down Service Potential
Mobily has enjoyed steady growth in its customer base since launching in 2005, boasting 18.2 million mobile subscribers in its 2013 annual report. As we cover in Operation Nexterday, today’s consumer wants a multi-channel, automated, personalised, instantaneous digital buying experience. Generation Cloud wants services that move at their speed, and acknowledging this reality, Mobily decided to evaluate its back-office infrastructure to ensure it was well-positioned to serve these customers.
Mobily historically had developed its operation and business support systems (OSS / BSS) internally. In-house departments often developed applications independently of other parts of the company, which could sometimes result in out-of-sync design principals, inconsistent process terminology and redundant applications. This could complicate new products or services launches, which encouraged Mobily to seek out a simplified service architecture.
A Game Plan and Platform for Success
Mobily committed to a service overhaul in 2011. The operator relied on TM Forum standards as a framework to document its existing process flows, gaps and redundancies, which made it easier to develop a strategy to address those weaknesses.
That was followed by a switch to a new Comptel service orchestration platform, which offered a consolidated, simplified and automated operational back-end. After the revamp, Mobily was able to reduce operational and support costs and ensure faster time-to-market. Execution timelines for new product launches were reduced from two days to 30 minutes, and fulfilment order processing shrank from 15 minutes to 10 seconds.
The initiative unlocked $95 million in direct operational savings, but most crucially, it allowed Mobily to establish a more flexible foundation for service development. Today, Mobily is in a much better position to address the needs of Generation Cloud and profit from a dynamic digital buying experience.
Download this case study from Analysys Mason to learn how Mobily re-engineered its service architecture with Comptel OSS Solutions.
Posted: April 24th, 2015 | Author: Juhani Hintikka | Filed under: News | Tags: business review, financials, intelligent data, service orchestration, strategy | Comments Off on Comptel’s Strong Start for 2015!
Comptel’s net sales and profit grew significantly during the first quarter of 2015, which continued the trend from the second half of 2014. Our European operations especially continued strong sales in Q1. Our FlowOne Fulfillment solution continued, as in the last year, to be our main growth driver.
We were also awarded a deal with a new customer in Indonesia, together with our strategic partner, Tech Mahindra. Strategically, this was an important deal, as Indonesia is defined in our strategy as one of our target growth markets. Our backlog continued to be strong with a 32.3% increase compared to the previous year.
In Q1, we invested in development areas as defined in our updated strategy. Despite our investments, profitability continued to improve, and our operating results grew 55.7% year over year. During the first quarter, we secured three significant orders, valued over EUR 0.5 million. A few Q1 forecasted orders were delayed to the beginning of Q2.
Business Review of Q1 2015
Comptel’s net sales increased in the first quarter by 16.3 per cent from the previous year, to 21.0 million (18.0). The net sales increase was due to the strong backlog at the end of the year. European sales continued with strong growth as in the second half of last year.
The operating result for the period was EUR 1.5 million (1.0), which corresponds to 7.1 per cent of net sales (5.3). The profitability improvement is all attributable to the growth in net sales.
The result before taxes was EUR 0.8 million (0.8), and the net result was EUR 0.29 million (0.15). Net profit improved by 92.3 per cent. Earnings per share for the period under review were EUR 0.00 (0.00).
The Group’s financial income/expenses were EUR -0.7 million, which is a result of US dollar long-term strengthening. The tax expense for the period was EUR 0.5 million (0.6), of which EUR 0.3 million were withholding taxes related to double taxation (0.7).
The Group’s order backlog increased from the previous year and was EUR 55.8 million (42.2) at the end of the period.
Life is digital moments. Digital demand will be driven by “Generation Cloud” customers and enterprises interacting with millions of digital applications. The Internet of Things with billions of connected devices will further accelerate digital demand, leading to exploding data volumes. Future mobile and fixed networks will provide hyper speeds and undergo a transformation from hardware to software. Network functions will be virtualised. Mounting complexity will require orchestration of business flows and virtualised resources.
Comptel’s mission is to perfect digital moments and translate them into business moments by connecting digital demand and supply.
The Comptel strategy focuses on providing solutions for digital and communications service providers in two major areas – Intelligent Data and Service Orchestration. The Intelligent Data business delivers solutions and services to customers for monetising data and turning Big Data into intelligent, automated actions. The Service Orchestration business area provides solutions and services for business flow orchestration and mastering the digital buying experience.
Comptel’s strategic target is to establish itself as a leading software vendor for connecting digital demand and supply.
Strategy execution is based on six strategic objectives: solutions with unique value, thought leadership, customer excellence, new markets, leverage by partners and inspired people.
Comptel´s marketing strategy strives for industry thought leadership on carefully selected themes and topics which are: the digital buying experience, monetising more with less time, orchestration of service and order flows from ground to cloud, and intelligent fast data. The essence of Comptel’s thought leadership is captured in the book, Operation Nexterday, that was launched at Mobile World Congress in March 2015.
We expect 2015 net sales to grow compared to the previous year, and we expect operating profit to be in the range of 8-12%, excluding one-time charges.
Posted: February 4th, 2015 | Author: Special Contributor | Filed under: Industry Insights | Tags: INB, Intel Network Builders, NFV, SDN, service orchestration | Comments Off on Comptel Joins Intel Network Builders to Help Further Define NFV and SDN’s Future
By Daniel Tyrode, Strategic Product Manager, Comptel
Comptel has been closely following the development of both network function virtualisation (NFV) and software-defined networking (SDN) through multiple forums, events and initiatives. As my colleague Stephen Lacey wrote recently, we decided to lend our voice to NFV and SDN standardisation by joining the European Telecommunications Standards Institute’s (ETSI) NFV specialisation group in 2014.
At the same time, we explored an industry-led initiative to contribute to NFV and SDN’s future, with the idea of accelerating innovation. The Intel Network Builders (INB) program looked to be a perfect fit, and we are pleased to share that late last year, Comptel officially became an INB member organisation.
Why the INB?
INB serves as a cross-industry platform for collaboration between more than 100 communications service providers (CSPs), software vendors and hardware manufacturers within the NFV and SDN ecosystem. The INB’s goal is to leverage the collective experience of its member organisations, to identify ways to make NFV and SDN infrastructure easier to build and operate.
A key advantage for the INB is that its members are able to innovate and find solutions much more quickly than a typical standardisation body. The INB’s work is intended to support – and not negate – the efforts of organisations like ETSI by implementing short- and mid-term solutions that may later influence hard-and-fast standards.
Our interest in joining INB stemmed from recognition that new market pressures are changing telecommunications faster than the industry can manage. Competition is coming from all sides, including major cloud vendors who are edging their way into the market and putting pressure on traditional telecoms players to innovate.
We knew there was an opportunity for Comptel to contribute solutions, as we have a unique view of NFV and SDN infrastructure challenges that few others possess.
How Comptel Contributes
Comptel’s innovative service orchestration stack offers a complete end-to-end view of NFV and SDN, which provides an important foundation to orchestrate and manage end-to-end services. While many in INB focus on finding solutions to back-end infrastructure challenges, few focus on how NFV and SDN will impact the customer experience at the same time.
Comptel has an interesting value proposition for both sides of the equation. On the back end, our order management, mediation, analytics and policy control solutions can all be run as network functions on virtualised hardware, while our Service Orchestration (SO) Configure Price Quote (CPQ) interface work gives us a perspective into how customers will order and provision the new services that software-based functions will enable.
This holistic view and the strength of our proven, end-to-end product portfolio is what appealed to INB organisers when we showed our interest in membership.
The Advantage for Operators
We are excited to develop partnerships with our peer INB groups and have identified a number of intriguing proofs-of-concept that we believe offer potential for NFV innovation, particularly in the area of service orchestration automation.
Comptel customers should likewise be excited, because collaborative efforts like INB are a boon to operators that desire faster access to flexible and cost-efficient solutions. No one company has all the answers, but through the INB framework, key players in the telco market have an opportunity to drive some of the blueprints for NFV and SDN implementation. Better still, the INB enables quicker speed-to-market for the type of innovative solutions that will change the industry forever.
Visit our SDN/NFV Resource Library to learn more about how cloud and virtualisation technology helps operators unlock cost savings, enable flexible networks and compete on a higher playing field.
Come and see it in practise at Mobile World Congress 2015. Comptel will be located in Hall 5 at Stand 5G40. Email firstname.lastname@example.org to pre-arrange a meeting.