Posted: January 5th, 2015 | Author: Leila Heijola | Filed under: News | Tags: convergent mediation, fulfillment, Germany, India, Middle East, provisioning and activation, South America, Telefonica de Chile | 1 Comment »
The year 2014 ended very positively for Comptel. The team’s hard work was recognised in the form of several significant orders announced around the year’s end.
With the Telefonica de Chile deal, announced on 29 December, Comptel entered a new market in South America. Comptel’s fulfillment suite is a part of the Telefonica de Chile quad-play transformation project that will enable improved customer experience for integrated wireline, wireless, Internet and TV services.
On the same day, we also received a significant order from an existing customer in the Middle East region. The order value exceeded 1 million euros and comprises Comptel Convergent Mediation and Comptel Provisioning and Activation software licenses.
Ten days earlier, on December 19, we announced two other customer wins. One was a multi-year deal, with a value of 10.6 million euros, that involved a license upgrade and service extension for a mobile operator customer in India.
“Comptel has achieved a considerable degree of success in the Indian telecom market in recent years. The number of telecom subscribers served by Comptel’s operator customers in India has now exceeded 500 million, which is approximately 60% of the total size of the Indian telecom market,” said Juhani Hintikka, president and CEO, Comptel.
The second major order we received was from a German customer belonging to a major operator group. This multi-year deal also includes Comptel Convergent Mediation and Comptel Provisioning and Activation software licenses and related services. The deal value exceeded 1 million euros.
Posted: May 8th, 2014 | Author: Special Contributor | Filed under: Events, News | Tags: BSS, India, new office, OSS | Comments Off on Comptel Opens New Office in Noida, India
This is a guest post from Comptel’s Manish Minocha.
After many months of anticipation, our new office in Noida (Delhi NCR), India officially opened its doors yesterday! We were pleased to share this milestone with some of our customers in an inauguration ceremony – the Finnish ambassador to India, His Excellency Mr. Aapo Pölhö, even joined us for the celebration.
Comptel launched its India operations back in 1996, so we could build closer relationships with the region’s communications service providers (CSPs). Our business footprint has grown substantially since then, with the likes of Bharti Airtel, Vodafone, Idea Cellular and Tata Teleservices deploying our OSS/BSS solutions. Our software now reaches nearly half of the country’s population (569 million subscribers)!
“For many years, India has been a key market for Comptel,” said our CEO Juhani Hintikka. “This new office reaffirms our commitment to helping our CSP customers transform their operations, innovate and deliver new offerings and grow their businesses. We are happy to play a key role in shaping the region’s telco market.”
Over the past 18 years, Comptel has also formed strong partnerships with global and local system integrators, such as IBM, TCS and Tech Mahindra, to enable us to further deliver high-quality OSS/BSS solutions that address the business and operational requirements of CSPs in India and worldwide.
“Since Comptel established its India presence, we have grown our team significantly, with further expansion still to come,” said Arun Aggarwal, president of Comptel South Asia. “With the growth of big data and interest in analytics to improve customer engagement and all aspects of CSPs’ technical and commercial processes, along with our strong base of integration partners, the future looks bright for Comptel in India.”
Through the new office, we hope to tap into the wealth of talented individuals in the region, to also continue to strengthen Comptel’s global services and support business and help operators ‘make their data beautiful.’ Stay tuned for more exciting things to unfold from the new office in Noida and Comptel.
Posted: December 27th, 2011 | Author: OSS Team | Filed under: Around the World | Tags: CSP, customer experience, India, LTE, network capacity, OSS/BSS, Wi-Fi | Comments Off on Around the World
The Hindu Business Line…
Take Broadband to the Masses
In order for India to sustain the economic growth it has experienced over the last few years, broadband needs to be accessible throughout the country. Spreading broadband beyond urban areas ensures the efficient delivery of remote education, healthcare and government services.
Factors that previously prevented widespread adoption include affordability and lack of availability. However, while the latter is less of a hurdle today as service providers continue to embrace wireless, the former continues to be a challenge. Sustainable growth requires subscriber plans that are reasonable yet profitable. This is where OSS/BSS providers can help, by giving communications service providers (CSPs) the opportunity to make flexible plans while simultaneously reducing their costs.
Increased Network Congestion Requires Fresh Thinking from Operators
As the growing popularity of smartphones brings a boom in data traffic, operators are developing new ways to acknowledge network congestion problems and deliver a personalized customer experience. In fact, recent research from Current Analysis claims that social media and end-user forums have become a key part of identifying network issues and prompting operators to take action.
Additionally, many operators are training customer support staff to assess network failures and award credits to individual subscribers when needed. This is a step forward towards improving the customer experience, but as IDC analyst Andy Hicks recently said, the key to ensuring predictive and proactive customer service is implementing service and network automation, so that subscribers’ needs are addressed before end users call customer service.
LTE Won’t Stop Carrier Wi-Fi Momentum
Despite the growth in LTE networks, many CSPs are embracing Wi-Fi due to its massive footprint, low-cost and large presence on smartphones. In addition to deploying Wi-Fi access points in hotspot locations, they are integrating the technology into their core networks and extending OSS/BSS and customer management capabilities to Wi-Fi.
While the benefits of LTE are clear and the technology is continuing to gain momentum, ABI Research analyst Aditya Kaul observes that the true motivation for adopting LTE is for customer acquisition, competitive differentiation or being first to market. But the adoption and promotion of Wi-Fi still makes sense for many operators when it comes to retention, which could even be turned into a competitive advantage. Do you think Wi-Fi has a long term play, as new LTE services, products and packages continue to roll out?
Posted: October 14th, 2011 | Author: OSS Team | Filed under: Around the World | Tags: broadband, Europe, FCC, India, mobile broadband, roaming, telecom, Telecom Asia, United States, wireless | 1 Comment »
India Unveils Draft Telecom Policy
This past Monday, India unveiled a draft of new policy meant to “facilitate consolidation in the converged telecom service sector, while ensuring sufficient competition.” A major change will be the removal of roaming fees within the country. Policy makers are hoping this move will encourage customers to make more calls outside their home territory.
Amid corruption over the allocation of the telecom spectrum, this new policy also focuses on transparency by issuing telecom licenses and spectrum bandwidth separately rather than bundling them. Do you think this proposed plan will ultimately benefit CSPs and subscribers, and revitalize India’s telecom industry?
Time to Rethink Data Roaming
Informa Telecoms & Media’s Paul Lambert asserts that the European Commission (EC) regulation for the data roaming market is out of step with the way smartphones interact with the network and how smartphone data is used while roaming.
Paul believes EC regulations should guide operators to charge for usage rather than the number of kilobytes a device consumes. Many smartphones consume data by constantly interacting with the network to update data applications, even when they are not being accessed by users. Thus, data is unwittingly consumed much faster.
Do you agree that it’s time to rethink data roaming?
FCC to Revamp Phone Subsidy to Spur Expanded Internet Access
FCC chairman Julius Genachowski recently revealed plans to overhaul the U.S. phone subsidy program, the Universal Service Fund, by extending broadband Internet connections in rural areas. The plan will bring wireline and wireless high-speed Internet connections to 18 million homes that don’t have access, increasing the number of people who use high-speed Internet from 65 to 90 percent.
The FCC also plans to revamp fees paid to rural carriers for connecting calls, which chairman Genachowski says could result in significant consumer benefits. We’re looking forward to hearing more details when the final version of the plan is unveiled on October 27th for the FCC vote.
Posted: September 9th, 2011 | Author: OSS Team | Filed under: Around the World | Tags: 3G, 4G, Africa, Asia, bill shock, BSS/OSS, India, LTE, mobile, mobile broadband, policy control | 3 Comments »
India May Need ‘Tens of Billions’ in Broadband Network Spending
India, Asia’s third-largest economy, is targeting better public access to information and services—a move that requires billions to expand broadband connectivity. The opportunity for telecom operators and both local and global companies supporting the infrastructure build-out is tremendous in this region, where the number of broadband connections is expected to jump 13-fold to 160 million by March 2015. However, this dramatic, rapid subscriber growth is challenging the scalability and affordability of India’s broadband network and 3G services.
As the article notes, overcoming growth issues requires new business partners and ways of structuring to make money, in combination with some innovation. Flexible, dynamic OSS solutions are also essential for enabling operators to manage and monetise these offerings.
The East African…
Global Cellphone Makers, Telcos Scrambling for East African Market
Like India, East Africa’s fastest growing sector is the telecoms industry. According to Jolyon Barker, global leader at TMT Deloitte, this will continue to be the case in the coming years, as more international companies invest in the region, operators heighten the competition and people own handsets and connect to the Internet anytime, anywhere.
Some of the key challenges facing the telecom sector in East Africa include the need for better infrastructure and energy supply to meet the demand for newer technologies and more connectivity services. There is also increased pressure on operators, particularly small, local ones, to find innovative ways to grow while maintaining a high quality of service on tight margins. Communications service providers (CSPs) can effectively handle this pressure with the right levers to control service/resource supply and further encourage customers’ use of data services. What advice would you give to CSPs looking to survive and succeed in the East African market?
LTE Asia: Can Mobile Operators Sell Volume-Based Pricing to Customers?
Sabah Hussain of Informa Telecoms & Media believes that with the capacity crunch, it is not economically or technically feasible to provide unlimited broadband for all. But will customers be able to understand volume-based pricing, and will they accept it?
CSL, one of the first operators to launch LTE, has proved that volume-based pricing can indeed be implemented while keeping customers satisfied. The operator has accomplished this by educating subscribers on how to keep track of their data consumption. It has helped them avoid bill shock via text messages, made it easier for customers to upgrade their price plans or buy additional capacity at any time, and ensured high-quality over-the-top (OTT) services. Sabah goes on to explain that “a more controversial strategy has been to migrate all CSL customers to LTE no matter what.”
Overall, Sabah concludes, moving everyone to LTE is an advantage because customers will no longer have to worry about the variations in quality of service they’ll receive or wonder about the differences between 3G and 4G. Do you agree with Sabah’s points about the benefits of moving all customers to LTE?
Posted: July 29th, 2011 | Author: OSS Team | Filed under: Around the World | Tags: 3G, bandwidth, Broadband Traffic Management, cloud, customer experience, India, OSS/BSS | Comments Off on Around the World
Consumer demand is forcing operators to look for new and creative ways to expand their businesses and generate profit. Some operators are increasing their network capacity to capitalize on the growing popularity of smart devices, such as the iPhone and iPad, and uptake of data services, while others are rethinking how to create loyalty and reduce churn through close customer focus.
As journalist Nithyasree Trivikram writes, in the Middle East, “where there are low-end subscribers and high penetration levels, there is more of a focus on strong distribution and active promotions” that target different customer segments. In comparison, with higher-end, mobile broadband services, operators will brand dongles and bundle them with value added services; for example, Vodafone Qatar offered free Facebook access to acquire customers and are also enhancing customer service by speaking over five languages in their call centres.
Moving forward, Nithyasree predicts that telcos will veer away from the primary role of network operators, and instead increase their focus on developing partnerships, digitizing the economy, and improving customer experience.
India May Auction More Wireless Broadband Spectrum
India’s Department of Telecommunications stated that it may auction more bandwidth for wireless broadband services. The main goal may be to boost the government’s finances; last year, the auctioning of two slots of wireless broadband brought in $8.23 billion. But, the operator benefits include the ability to provide high-speed Internet access as well as Internet telephony and television services. Auction winners can eventually use the bandwidth for voice and high-speed data services, as well. This is perhaps even more important as the future of more 2G and 3G bandwidth remains uncertain.
It will be interesting to see how this plan unfolds throughout the coming months. In a previous Around the World blog post, we highlighted India’s telecom landscape and the country’s insatiable demand for mobile communications services. This article is proof that legislation will play a big role in India’s future growth.
Telco Cloud Providers Must Partner with IT Services Players: Ovum
According to a new report from analyst firm Ovum, telcos face operational challenges when it comes to offering cloud services. Ovum analyst and report author Mark Giles believes that operators have focused on getting cloud services to market quickly rather than on the complex and timely process of adapting their existing OSS/BSS to fit a cloud delivery model. But, the analyst notes, telcos can truly make their mark in the cloud by bringing internal network and IT teams together and collaborating with IT providers.
However, not everyone agrees with Ovum’s views. Alex Leslie of Connected Planet thinks that the analyst firm “missed the mark” and over-generalised in its report. He argues that telcos have invested in OSS/BSS technologies like real-time charging and policy control in order to support cloud’s on-demand service delivery model. Which opinion do you agree with?
Posted: June 10th, 2011 | Author: OSS Team | Filed under: Around the World | Tags: 3G, China, Customer Satisfaction, India, LTE, mobile, mobile broadband, Smartphones, telecom, Thailand, Wi-Fi, WiMAX | Comments Off on Around the World
A Brief Guide to India’s Telecom Market
In this article, Ray Le Maistre gives readers an overview of India’s telecom landscape. There is an insatiable demand for mobile communications services! By the end of 2005, about 80 million mobile lines had been activated, and just five years later, mobile connectivity had grown to a whopping 750 million users. This is a clear reflection of the desire for communication services from the Indian population, which is in line with a previous Around the World blog post we highlighted detailing a Frost & Sullivan report on India’s tremendous growth over the next five years.
Additionally, Ray notes that introducing Broadband Wireless Access (BWA) services, which are likely to run over the world’s first large-scale Long Term Evolution Time Division Duplex (LTE TDD) networks, should help deliver some of the tangible growth that the Indian government is looking for. However, the Indian government is concerned that not enough local telecom companies are benefiting from the operators’ combined annual capital outlay of more than $30 billion. As a result, there have been talks of introducing local manufacturing quotas. Ultimately, legislation will play a big role in what’s to come, and as Ray states, because India’s market is changing so quickly, it’s hard to predict what market-altering new legislation or regulation might come along next.
WiMAX to Survive as ‘Niche’ Tech
WiMAX seems to have lost to LTE as the dominant mobile broadband standard, but it will survive as a “niche” technology, author Liau Yun Qing reports. According to In-Stat analyst Chris Kissel, the former may find a place to survive in under-developed markets such as Latin America or Africa, where technology can still be built in areas with little or no mobile service. There could also be room for WiMAX in small markets focused on wireless DSL and in the smart grid market. Chris notes that ultimately, the problem with implementing WiMAX is that mobile operators had to build it from the ground up since it’s not backwards-compatible to any existing UMTS standard. Despite WiMAX’s decreasing popularity, LTE is thriving in China, India and elsewhere. In fact, according to a Global mobile Suppliers Association report in May, there are 208 operators worldwide investing in LTE—98 more than in June 2010. Do you believe WiMAX will survive as a niche tech with this rapid rise of LTE, and if so, for how long?
More Plan to Buy Smartphones: Survey
The popularity of smartphones is both undeniable and rapidly growing. According to an online survey conducted by Nielsen, almost 42 percent of online customers in Thailand without smartphones said they will definitely, or are likely, to buy one in 2011. At the end of 2010, Nielsen survey research showed that Southeast Asia’s average smartphone ownership was 25 percent. Will Wang, director of the firm’s telecom practice, states that while Thailand still awaits the arrival of a full-scale commercialized 3G network, citizens are willing to buy a smartphone so they can integrate with social networks and enjoy gaming experiences via Wi-Fi or existing data services. However, it’s important to remain focused on what will keep smartphone users satisfied, especially as smartphone usage increases. As Oliver Suard points out, it’s critical that industry leaders remember to focus on customer satisfaction on all types of mobile users, and remember to also cater to those who do not own an iPhone or are heavy users of mobile broadband value-added services.
Posted: June 7th, 2011 | Author: Special Contributor | Filed under: Industry Insights | Tags: Billing Systems, Brazil, Customer Service, India, Kenya, Malta, Network, Nigeria, Number Portability, OSS | Comments Off on Ensuring Everybody Is Ready for Number Portability Implementation
By Samantha Tanner, Telecoms IQ at IQPC
The most important aspect when implementing number portability is making sure that awareness of the service transcends regulators, operators and customers to ensure a smooth implementation and allow greater choice in taking up the service.
Number portability’s overall aim is to allow mobile phone subscribers the choice of changing service providers whilst keeping their existing numbers. Therefore, it allows greater freedom for customers, while pushing operators into offering an improved service and creating greater competition. So, in order to make Number Portability successful from all sides, how do you go about promoting it?
Malta is a successful case study in how to promote Number Portability before implementation in order to create awareness of the service. Although full number portability was not implemented in the country until 2006, the idea was set in motion in 2005 when the Malta Communications Authority published its Number Portability proposal. A full campaign was strategically planned in order to make the Maltese people aware of the new service that would be made available to them.
Philip Micallef, chief executive of the Malta Communications Authority (MCA), explained this decision: “This period was very important as it was set in order to give the industry time to set the various processes involved. In the meantime, when this decision was published, it was featured prominently in the media, including the main television stations during prime time news. A number of interviews undertaken by MCA staff on the subject also took place during this period and were well covered by a number of newspapers, radio programmes and television programmes.”
Additionally, the regulator promoted the service with SMS short codes and sent out information booklets to provide the information that mobile phone users would need in order to make a decision on whether to take advantage of the service or not.
The process of promoting the scheme in Malta has carried on beyond the inception of Number Portability. As Philip Micallef explains, “Public awareness is also being extenuated by the operators who are now marketing number portability in their own campaigns trying to attract people to subscribe with them, and at the same time, keeping their telephone numbers. The result of the public awareness on number portability is evident by the high number of porting statistics.”
This is in stark contrast to the situation currently being played out with Number Portability implementation in Kenya. Although the service was announced and implemented by the country’s regulator, there has been opposition to the service with the country’s two biggest operators who have been locked in a bitter dispute over claims of sabotage. The regulator Communications Commission of Kenya (CCK) has had to step in with this dispute threatening to affect the nation’s perception of the whole service.
Other, more successful, Number Portability implementations, such as that experienced in India, show that educating the nation’s mobile phone users and making sure the operators know that their customer service has to improve helps make the service a success. Since Number Portability was introduced in January, more than 10 million mobile phone users have opted to use the service. This, in part, has been down to superior branding implemented by smaller operators. Additionally, in the two and a half years since Number Portability has been available in Brazil, over 9 million people have utilised the service with over 1.2 million porting their number in the first half of 2011.
Similarly, once Nigeria implements Number Portability and other countries in Eastern Europe follow suit, such as Romania, it’s important that the regulator and operators work closely together in setting out some clear guidelines to adhere to – like in India and in Malta. They’ll really want to avoid any such situation that has been seen in Kenya.
In summary, one of the greatest benefits of number portability is that it forces operators to review their OSS capabilities in order to avoid churn. The service makes them look at their customer service strategy, network capabilities and billing systems in order to improve upon their service.
This post was created from content for the Number Portability 2011 event being held in London from 20th-22nd June.
Posted: March 31st, 2011 | Author: OSS Team | Filed under: Around the World | Tags: charging, Global, India, North America, policy control | 1 Comment »
Mobile Handset Market in India to Witness Tremendous Growth in Next Five Years [Report]
Aseem blogged about a recent Frost & Sullivan report, which looks at the Indian mobile handset market and the country’s expected mobile market growth within the next five years. According to analysts, India has reached the coveted position of the second largest mobile handset market in the world after China—it’s expected to become even bigger with 208.4 million phones being shipped by 2016 at a CAGR of 11.4% between the period of 2010 – 2016.
Aseem’s post stuck out to us because Olivier Suard touched on a similar topic a few weeks back. One particularly interesting fact he noted—last year, India had about 68 mobile handset players, and if Frost & Sullivan’s predications are accurate, it will skyrocket to more than 200! If this is indeed the case, further competition and the squeezing of profit margins will take place—and OSS can have a major play.
With the proliferation of Web 2.0 and Internet surfing, the use of smartphones is expected to rise in India. But during subscribers’ switch from ‘dumb phones’ to smartphones, it’s important to maintain a high quality of experience. For instance, customers using basic handhelds should have the option to select which services they want during activation, and those surfing the web on their mobiles shouldn’t experience slow speeds due to network congestion.
Pricing ‘Sweet Spot’ Still Eludes Carriers
BSS/OSS reporter Susana Schwartz discusses the disconnect that has emerged between carriers and customers when it comes to pricing wireless and wireline data services. Customers are bitter towards the new usage caps and overage fees they feel are being forced by AT&T and other communications service providers (CSPs). The timing of Susana’s piece comes on the heels of recent stories on customers claiming that their data usage is off. While the percentage of users generating high data traffic is fairly small, it’s still necessary for operators to figure out—sooner rather than later—how to target those customers with these caps without ‘punishing’ the greater whole of their user base.
Susana points out that there’s no confusion in the messaging about 4G and LTE investments, but relatively little is said about the changes in OSS/BSS environments to ensure services are fulfilled, assured and billed in the most optimal way possible. If carriers manage to translate this into more consumer-friendly terms—and that provisioning, billing and customer-care systems are more accurate and robust—then perhaps there wouldn’t be so much distrust on the accuracy of the metering of usage and the consequences in terms of caps and overage charges.
Usage-based pricing seems to be the ‘sweet spot’ for operators—taking the approach “you get what you pay for”. Policy and charging control can accurately identify these customers and the services they consume and bill them appropriately.
TM Forum’s Inside Leadership…
Predictions for 2011: Environmental Drivers of Communications Trends
Rob Rich, managing director of TM Forum Insights Research, shared some global communications trends and predictions for 2011. He notes that, in general, the growth of communications services is connected to the state of the global economy—and thankfully, the Organisation for Economic Cooperation and Development reported good news for this year; the global economy is expected to expand 4.2 percent. China and India are expected to lead the larger economies in growth, by approximately 9%and 8%, respectively. However, developed economies are not expected to perform as well, with the U.S. expected to achieve an increase of 2.2 percent, Japan a rate of 2 percent and the European Union slightly less than 2 percent.
After evaluating the global trends, Rob made some communications industry predictions for 2011—here is a sampling of the ones that struck us:
- The margin crunch intensifies—fixed line revenues, including for data, are under pressure, and the rapid growth of mobile broadband won’t bring additional revenues, but will continue to require massive investment in network capacity. Arguably, CSPs’ greatest opportunity is in acting as enabler for other parties in the value chain. In the short term, there is no quick fix.
- Cloud services approach the mainstream—there’s lots of activity in this area with different companies investing in data centers, computing infrastructure, software platforms and much more. Only some will see true success, and the Forum expects to see rationalisation during 2011. They predict the sweet spots will be small- and medium-sized businesses, emerging markets and Software as a Service. In addition, enterprises will be forced towards the adoption of cloud by financial considerations.
- Data management and analytics become critical competencies—communications is one of the world’s most data intensive businesses, but the timely and effective use of this data is behind many other industries—a situation that needs to be addressed. The customer experience can be greatly improved with data management and analytics. This has many benefits including increased revenue, enhanced brand reputation, reduced churn and the extension of the CSP’s role across the value chain. This is especially true when the information is ready in real time. CSPs need to start by figuring out where the biggest payback will be and go from there.
TM Forum members may read the full version of this Quick Insights report on the association’s website.
Posted: March 11th, 2011 | Author: OSS Team | Filed under: Around the World | Tags: Australia, charging, India, policy control, policy management, SIM management | Comments Off on Around the World
Mobile Network Operators Need New Approaches to Make Data Profitable
Editor Ian Mansfield covered a recent Ovum report, Making a Profit from Mobile Broadband Data, which looks at why mobile network operators (MNOs) need to find a smarter approach for managing their networks and charging for data usage. The report explains that MNOs need to use customer data held in the BSS with policy management and controls in order to manage soaring traffic loads, drive profits, personalise the customer experience and increase their agility and response times. Clare McCarthy, the author of the report, noted that, “some MNOs have already adopted plans with options such as discounted evening and weekend use or monthly data caps. However, this approach doesn’t go far enough and only addresses one part of the equation. It doesn’t maximise revenue potential with high-value customers.”
This is a similar point Bob Machin raised after attending Informa’s Broadband Traffic Management event back in November—the industry has been steadily moving from Policy Control 1.0 to Policy Control 2.0, with the first wave dominated by the need to control (and indeed deter) the use of data services, and the second taking a much more liberal approach which encourages data usage, but aims to flatten out peaks and troughs in demand, spreading usage more evenly across networks, geographies and time spans to allow a much better return.
TM Forum: Revenue Management Community…
Minutes, Seconds – Who’s Counting?
Tony Poulos, BSS strategist and evangelist for TM Forum, blogged on Telstra’s recent move from 30-second billing blocks to one-minute billing blocks. While the communications service provider (CSP) says this move will bring the company in line with industry standards (and analysts have noted that Telstra will reap tens of millions in revenue from the change), consumer groups are unsurprisingly opposed. They are saying that it will make phone calls more expensive, and that the industry could easily charge in smaller time blocks. As Tony points out, CSPs generally aspire to one-second billing, and this was pretty much the world standard. From a BSS/OSS perspective, this move is certainly a surprise, as more CSPs are looking to charge in real time and offer more advanced and flexible pricing models to optimise subscribers’ experiences. What are your thoughts on Telstra’s move?
Many India Lines Inactive, Finds Regulator
India editor Gagandeep Kaur reported on recent data from the Telecom Regulatory Authority of India and Visitor Location Register, which found that 222.52 million lines (nearly 29%) of the total mobile phone lines (771.18 million) are inactive. There are a lot of pre-paid numbers that have been activated but used only for a certain amount of time; users likely activate new numbers either with the same CSP or a rival. In January 2011, Bharti Airtel added 3.3 million new mobile lines to reach a total of 155.8 million—giving the CSP a 20.2 percent share of the mobile market; while Reliance added 3.2 million to reach a total of 128.9 million—giving it a 16.7 percent market share. The only operator that recorded a reduction from its subscriber base was Videocon Telecommunications; this is believed to be the result of subscriber churn following the introduction of mobile number portability, which was introduced earlier this year. It will be interesting to see how these figures shape out throughout 2011, particularly because SIM management will play a larger role in CSPs’ OSSs and as India’s wireless subscriber base continues to grow.