Comptel Deepens the Telenor Customer Relationship with a New Fulfillment Solution and Services Deal

Posted: December 5th, 2014 | Author: | Filed under: News | Tags: , , , , | Comments Off on Comptel Deepens the Telenor Customer Relationship with a New Fulfillment Solution and Services Deal

Comptel today announced a major order from Telenor in Norway. The four-year contract is a continuation of the long relationship between the companies. The deal amounting to eight million euros comprises Comptel Fulfillment software licenses and services.

The Comptel Fulfillment suite of products is specifically targeted to reduce the time it takes from the first customer contact until the billable service is delivered. If the network is pre-built, which often is the case for modern DSL and FTTx networks, service delivery can be done in a matter of seconds instead of hours and days.

Automation Is the Key

Comptel Fulfillment offers a combination of automated features, which can reduce most, if not all, of the back-office work, leaving only the field work as manual:

Order Management automates the process of capturing order information and distributing the tasks to systems and involved personnel.

Catalog automates the decomposition of products and services into reusable tasks for fast creation and delivery.

Resource Inventory and Number Management automate the allocation of the required resources, such as network device ports and IP addresses.

Activation automates the interaction with the network, pushing commands to network elements and service delivery platforms.

“We are really pleased to continue our customer relationship with Telenor in Norway. It is a privilege to be part of the Telenor Norway fulfillment transformation project for their fixed network,” said Juhani Hintikka, president and CEO, Comptel.

“Comptel Fulfillment has an important role in our long-term efforts to modernise and simplify products, processes and IT systems,” says Terje Foyn Johannessen, director of telephony & Internet, Telenor Norway. “We aim to significantly reduce operational expenditure and offer our customers improved experience with better quality and faster time-to-market for new services.”


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