Posted: July 13th, 2016 | Author: Ulla Huopaniemi | Filed under: Compelling Cases | Tags: customer experience, fulfillment, OSS, telco, telecom, telecoms | Comments Off on Through Network Transformation, POST Technologies Gains Flexibility, Operational Savings
Outdated back-end systems no longer offer the flexibility to help operators create the dynamic digital services their customers want, nor do they lead to cost-efficiency from an operational perspective. Recognising this, many service providers across the globe are undertaking challenging back-end fulfillment transformation projects for their networks, with the aim of reducing operational expenses and providing customers with next-generation digital services.
For telcos, these network transformations are complex enough, but add on complimented mergers, acquisitions, regulations and organisational restructuring, and the project can seem downright implausible.
However, one Comptel customer was able to achieve the seemingly impossible and re-engineer its network for better flexibility.
New Business Model Requires Back-End Transformation
After the leading Luxembourg postal and telecommunication service provider, POST Luxembourg, divided its existing telecommunication operations into two separate companies due to regulatory obligations, the organisation’s new business model required a back-end transformation.
POST Telecom would market telecommunication services to residential and corporate customers and POST Technologies would provide wholesale services to POST Telecom and to Other Licensed Operators (OLOs). The company needed to split the IT operations and processes that supported both divisions, while still meeting a regulatory requirement that all orders shared the same processes, regardless of which customer placed the order.
Although POST Technologies would not need to directly interface with residential and corporate customers, the company recognized that it still needed to transform its fulfilment architecture so that wholesale customers could deliver modern and innovative services to their various end users.
Regulations put an added layer of pressure on POST Technologies, as the company was given a tight implementation schedule – the first phase needed to be up and running within nine months.
Equipped for The Future
Stemming from a negative experience with a previous waterfall-based transformation that was based on fixed, pre-defined project design and timelines, POST Technologies decided to follow agile work principles for this particularly daunting project.
“Agile methods were already used by POST for development projects,” said Luca Nadalini, Head of OSS-ISS-Fulfillment for POST Technologies. “But this was the first time we applied them to a large transformation project.”
Comptel, which already applies agile methods in product development, was able and willing to work with POST Technologies using lean delivery.
After a three-year long planning and evaluation phase, using TM Forum’s Frameworx as references for terminology and best practices, POST Technologies selected Comptel’s FlowOne Fulfillment suite as the company’s unified fulfillment solution for all services, enabling automated, accurate and controlled workflows. The suite also offered POST Technologies flexible service portfolio development, enabling the company to meet changing market needs and improve competitiveness.
Best of all, POST Technologies gained the flexibility to adapt its fulfillment processes to new requirements in the future, without having to engage in another expensive transformation project.
Working with Comptel, POST Technologies was able to meet its business objectives in a very challenging timeline. POST has now completed the first phase of its transformation project, which has already led to an increase in operational efficiency, higher revenue and margin, and improved customer experience.
Download this Comptel case study to get the full story on how POST Technologies transformed its fulfillment architecture with Comptel’s FlowOne Fulfillment.
Posted: June 23rd, 2016 | Author: Ulla Huopaniemi | Filed under: Events | Tags: broadband, fibre, network optimisation, OSS, ultra-fast broadband | Comments Off on 3 Comptel Webinars Explore the Global Fibre Broadband Opportunity
Operators around the world are finding ways to make the fibre broadband opportunity work to their advantage, and many others are using those blueprints to chart their fibre initiatives.
Comptel explored the fibre broadband opportunity from every angle in a recent series of webinars. In the first session, “How to Build a Perfect Setup and Business Model for Fibre Connectivity and Services,” Comptel CTO Simon Osborne was joined by analyst Dean Ramsay of Analysys Mason and product manager James Wheatley to discuss the market opportunity and ideal business model for fibre services.
Ramsay explained that, per Analysys Mason estimates, about 50 billion in U.S. dollars was spent on worldwide capital expenditures related to fibre-to-the-x (FTTX) capabilities. That was about 2 percent higher than 2014, said Ramsay, who added that more than half the world’s consumers will have access to fibre internet by 2020.
That would be an ideal outcome for many consumers, who are starved for faster internet to support complex home networks. The average household will run multiple fixed and mobile devices from a single home Wi-Fi network, and with bandwidth-greedy services like 4K video ready to enter more homes, demand will only increase in the years ahead. Ramsay explained that most consumers now know that fibre is the latest and greatest technology for fixed broadband services, which makes fibre capability an attractive marketing tool for operators.
Of course, to offer fibre, operators need to solve a number of infrastructure, network and service challenges. In his part of the presentation, GE’s James Wheatley explained how proper network design – focused on automation, optimisation and a single view to disparate networks – can help operators efficiently meet overwhelming demand for higher bandwidth services. He also offered best practices for aligning physical inventory to meet customer expectations around service availability and quality. Watch the first webinar here to learn more.
In the second webinar, Ramsay and Comptel’s Patrick Wijngaarden elaborated on our project with Chorus, a New Zealand-based operator that completed an aggressive fibre deployment in less than one year. “How Chorus Cut 40% of Service Delivery Time with Modernised Fulfilment” provides a strong case study for intelligent service fulfilment around fibre, as Chorus was able to roll out fibre to a majority of the country’s population thanks to an automated fibre provisioning process devised by GE and Comptel.
This type of intelligent network transformation, which limits disruption to the network while significantly increasing operator capabilities and service opportunities, provides a crucial blueprint to operators exploring fibre deployments. The third and final webinar in our series provided another compelling example, this time from POST Luxembourg, which navigated the delicate balance of a corporate split-off by adopting a more dynamic, efficient and automated fulfilment architecture to serve existing and future demands from customers. Watch “Agile Delivery Leading to Successful OSS Transformation” to learn more about that story.
As we’re seeing from worldwide activity, fibre will undoubtedly continue to be one of the top services those customers demand in the years ahead. Not only will fibre deployments help operators keep up with consumer expectations, but as Comptel VP North America Peter Middleton explained recently, fibre capabilities could also be the difference-maker that helps smaller operators compete with larger players in key markets like United States.
The only thing standing in the way? Network transformation. Chorus and POST Luxembourg proved that the network does not have to be an obstacle to service opportunity, as long as you know how to devise an intelligent and efficient strategy for evolution.
Watch the complete “Winning with Fibre” webinar series to catch up on the issues around fibre connectivity and to receive a blueprint for building the perfect business model for fibre connectivity and services.
Watch part 1: “How to Build a Perfect Setup and Business Model for Fibre Connectivity and Services”
Watch part 2: “How Chorus Cut 40% Of Service Delivery Time with Modernized Fulfilment”
Watch part 3: “Case Example – Agile Delivery Leading to Successful OSS Transformation”