Dare More. Be More. Nexterday North 2017

Posted: September 6th, 2017 | Author: | Filed under: Events | Tags: , , | Comments Off on Dare More. Be More. Nexterday North 2017

In business, it can be tempting to play things safe, be conservative, and stay within one’s comfort zone. But, as telcos have learned in the past several years, those who dare to be courageous are able to smash through barriers to innovation and transformation.

The world’s top operators are doing just that, introducing disruptive sales, marketing and service strategies that improve customer satisfaction, increase the variety of service offerings, improve the speed of service delivery, and overall change the way telcos interact with their customers.

With the theme of “Dare More. Be More.”, the upcoming Nexterday North 2017 will celebrate those operators and other businesses that embrace the business culture of courage.

Scheduled for 19-21 September 2017 in Helsinki, Finland, our third annual event picks up where Nexterday North 2016 left off, encouraging communications service providers that have already taken steps to implement a digital transformation to go further.

Our CEO Juhani Hintikka put it this way in a press statement: “This year, Nexterday North will urge attendees who have taken action to courageously go beyond that initial execution – to be more daring in their strategies and ultimately, be more than what the industry has come to expect.”

We’re excited to welcome guests from within and outside the telco industry to learn, engage and communicate over three days in Helsinki. This year, we’ve revamped our agenda to make Nexterday North even more fulfilling for attendees. Here’s what you can expect:

Actionable Steps to Transformation

We want Nexterday North attendees to walk away from the event not only inspired, but also informed of the actionable steps and solutions they can take to make a difference in their business. We designed Day 1 for the people working day in and out at operator businesses, making change happen from the ground up. The schedule includes many opportunities for you explore solutions to improve customer engagement, service monetisation and the digital service lifecycle.

Inspiring Keynote Speeches

Day 2 is packed with exciting keynote speeches from a range of digital leaders and big thinkers. Executives from Deutsche Telekom, 2degrees Mobile, and Saudi Telecom will share their stories of digital transformation. We’ll also hear from:

  • Jason Silva – host of National Geographic Channel’s #1 rated and Emmy-nominated series “Brain Games” and a filmmaker who explores themes of innovation, technology, creativity and futurism
  • Mark Stevenson – one of the world’s most respected thinkers on technology and societal trends, helping you see where the world is going and how to adapt.
  • Hilary Mason – CEO and Founder of Fast Forward Labs who frequently speaks about the challenges and the rewards of working with big data, with a special focus on machine learning.
  • Adam Alter – a bestselling author who studies how we think, how consumers spend, doctors diagnose, judges punish, and investors invest.
  • Sarah Harrison – of The Courage Foundation, an international organisation that protects whistleblowers and truth tellers. She’s an expert in issues surrounding whistleblowing, freedom of information, surveillance and asylum.

Exciting Debates on Digital Transformation

Day 3 will include a series of conversations on the digital experience, culminating in two lively debates featuring participants from Accenture, TCS, Salesforce, RedHat, Avanto Ventures and Analysys Mason. The Dare More. Be More. LIVE Digital debate features industry-leading analysts and business transformers, along with their customers, who will debate the two most critical aspects of digital transformation: perfecting the elusive digital experience and how to make it happen.

As always, Nexterday North will be a hub of activity across the full three-day schedule. Visitors can stop by Industry Blueprint Alley, at any time, where they can browse a gallery of innovative and field-proven blueprints created by leading industry players, Nokia/Comptel, Accenture, Salesforce, TCS, RedHat, Avanto Ventures and Quuppa

We’ll also host the annual Nexterday fun run, Happy Hour, tasty food provided by Richard McCormick, live entertainment and the Nexterday app allowing you network and meet up with your peers.

We’re excited for what’s in store for this year’s Nexterday North, and we can’t wait to see you there!

Find out more about Nexterday North, 19-21 September, 2017 in Helsinki, Finland including its agenda and speakers. Register to attend at nexterdaynorth.com.


Comptel at TM Forum Live! 2017: Showcasing Sponsored Data and Predictive Customer Journeys

Posted: May 15th, 2017 | Author: | Filed under: Events, Uncategorized | Tags: , , , | Comments Off on Comptel at TM Forum Live! 2017: Showcasing Sponsored Data and Predictive Customer Journeys

Follow the customer, not the competitor. That’s the way it should work.

However, many operators struggle to find the right service, marketing or monetisation strategies to engage and excite their customers. Customer-centric strategy is now more important than ever, at a time when consumers demand better levels of service, attention and instant gratification from their operators across their whole customer journey. Customers are always on the journey and operators should be able to provide a personalised and consistent customer experience.

Comptel is working to help operators solve key customer challenges to improve customer experience at every touch point of their omnichannel journey, and we’ll demonstrate the fruits of our efforts at TM Forum Live! 2017 in Nice, France, 15-18, May 2017. We are proud to once again contribute to two TM Forum Catalysts, which are proof-of-concept initiatives that bring together large and small digital and communications service providers and other ecosystem players to develop innovative solutions for common industry challenges.

Both Catalysts provide strategies that help operators meet customer demands and add new revenue opportunities through improved engagement. If you’re in Nice for the event, we encourage you to stop by the Catalyst Theatre to learn about both initiatives. Here’s a preview.

New Business Models with Mobile Sponsored Data

Championed by Orange and NTT, this Catalyst also includes Datami, CloudSense and Sigma. Building on the success of our 2016 presentation, we aim to give operators the detailed blueprint they need to turn current sponsored data trials into complete market offerings.

Customers love using their mobile data for ecommerce, stream videos and play online games, but they’re afraid to engage in such activities that eat up their data plan. By allowing a third party to pay for data access, sponsored data programs remove the financial barriers that prevent mobile users from engaging. It’s a great incentive to improve customer engagement, build loyalty and drive revenue.

The Catalyst on Sponsored Data will take place at 16:30 pm on Monday, May 15 in the Catalyst Theatre.

Maximising Engagement with Predictive Customer Journeys

Championed by Orange, Ncell and ArtofArc, Comptel creates predictive customer journeys together with Salesforce, Vlocity, Huawei, Teavaro and Comarch. It’s important for operators to engage with customers at every level and channel of the buying journey, especially those customers who engage self-service shopping. Customer journeys are inherently omnichannel by nature, thus we need better insight into the real-time customers’ digital moments to find the right context to engage.

Customers crave this type of service – our recent research survey found 55 percent want more personalised engagements from their mobile carriers. Our Catalyst will provide the blueprint for operators to reach and motivate customers with those personalised, customised offers.

The Catalyst on Predictive Customer Journeys will take place at 15:00 pm on Tuesday, May 16 in the Catalyst Theatre.

We received so much positive feedback from last year’s Catalysts, and our Sponsored Data partnership was even recognized by TM Forum as the “Most Innovative Catalyst – Commercial Applications in Communications Industry” in its 2016 Catalyst Awards. We hope to make a similarly big impact this year, and look forward to sharing our ideas with guests in Nice.

Visit TM Forum’s Catalyst Theatre to see these demonstrations in action. To arrange a meeting with Comptel at TM Forum Live! 2017, email comptelmarketing@comptel.com

Download a copy of the Comptel research report “The Power of Personal” to learn more about changing consumer attitudes toward personalised services.


STC FUDEX 2017: Vision 2030 Objectives for Saudi Arabia

Posted: April 7th, 2017 | Author: | Filed under: Events | Tags: , , , , | Comments Off on STC FUDEX 2017: Vision 2030 Objectives for Saudi Arabia

The Kingdom of Saudi Arabia has set itself on a future-looking transformational journey for its people, the country and the region. Aiming to leverage itself as an investment power, backed up by a healthy portfolio of rich natural resources, the Kingdom will be a driver to connect African, Asian and European trade.

To fulfil the vision, it will be focusing on three key themes – a vibrant society, a thriving economy and an ambitious nation. The importance of the vibrant society is supported by strong historic roots and national identity, a good standard of living, family life and a supportive social and healthcare system. With a thriving economy, the KSA aims to provide “opportunities for all by building an education system aligned with market needs and creating economic opportunities for the entrepreneur, the small enterprise as well as the large corporation.” But, it won’t happen without ambition, so the Kingdom will look at improving efficiency and responsibility at all levels – starting with “an effective, transparent, accountable, enabling and high-performing government.”

A number of programs monitored by strong governance have been designed to help KSA conquer their vision and more details can be found here: http://vision2030.gov.sa/en

Vision 2030 Saudi Arabia

STC Role in Vision 2030

In 2016, Dr. Tarig M Enaya, Senior Vice President of the STC Enterprise Business Unit, was interviewed by a leading Middle East technology reporter at ITP.net. In that discussion, Dr. Enaya explained the role that Saudi Telecom Co. will play in Vision 2030.

“Digitisation is at the core of Vision 2030, essentially meaning we have a key enabling role to play,” he said. “We own and operate the largest fixed and mobile networks in the Kingdom, meaning we can connect almost any populated location in the Kingdom. We have a 147,000km-long fibre optic network tying major cities together, interconnected with metro rings, and reaching smaller towns and villages. We patch cover some areas with microwave and other technologies. Our mobile network covers 96% of populated areas, with 85% of all populated areas having LTE 4G network coverage.

“More important for Vision 2030 is the integration between ICT services and how integrated services and solutions are delivered and supported,” he continued. “To accelerate the growth of any service, you need good business practices and flawless business automation, a variety of different systems from different government agencies need to be interconnected together, and most important systems have to have very strict SLAs and high up-times.

Dr Tarig M Enaya, Senior Vice President of the STC Enterprise Business Unit

Dr Tarig M Enaya, Senior Vice President of the STC Enterprise Business Unit

“For us, Vision 2030 means we will continue to do what we have been doing since we merged the operations between our three business-to-business entities, the STC enterprise business unit, STC Solutions, and Bravo, but we will have to work harder and much faster.

Where things have dramatically changed over the past five years is how IT services are delivered, and the introduction of a cloud-based model and managed services methodology. When applied together to address customer needs and requirements, the two can create a very powerful mix. Virtualisation is the best way to manage IT hardware resource efficiency, but in its traditional sense, it means all the hardware is in one place, something that only the cloud can address.”

FUDEX 2017

The Future of Digital Technology Exhibition 2017 (FUDEX) was inaugurated by the Minister of Communications and Information Technology, Dr. Mohammed I. Al-Suwaiyel and organised by Saudi Telecom alongside major international companies in the ICT sector. The event (aligning itself to the KSA Vision 2030) took place 28th-29th March at the King Abdullah Petroleum Studies and Research Center (KAPSARC) in Riyadh. Its focus was to introduce the latest network/IT technology through an exhibition and workshops to the various departments of STC and the industry.

Exhibition

The exhibition was representative of today’s traditional telco thinking with a clear demarcation of network suppliers versus IT vendors. The network suppliers generally promoted around the key telco themes of 2016/17 – 5G, IoT and virtualisation, each being eager to promote their own proprietary solutions. The IT vendors focused specifically around application and data security, plus the enterprise deployment of IT applications in the cloud. The only obvious vendor-agnostic supplier of OSS/BSS offerings for telco services was Finnish independent software vendor Comptel.

STC FUDEX 2017

The one observation that emerged from being part of and studying the expo was a distinct lack of network and IT convergence perspectives. The network vendors were discussing their own particular flavours of infrastructure cloud commoditisation, and the replication of traditional network features as virtual network functions (VNF).  There was little attention paid by these suppliers to actual commercialisation of NFV services and the evolved processes needed. The IT vendors, on the other hand, demonstrated little to no appreciation that the CIO’s role is due a considerable responsibility upgrade as the network moves to a data centre model. No doubt this will be a focus for STC in the coming year and next year’s FUDEX will likely represent the convergence more strongly.

Ministerial VIP Visit

Along with a huge entourage, the exhibitors and attendees were treated to an Executive VIP visit from Minister of Communications and Information Technology Dr. Mohammed I. Al-Suwaiyel , STC Group CEO Dr. Khaled Hussain Biyari, and STC Technology & Operations SVP Nasser Sulaiman Al Nasser. The executives familiarised themselves with many of the exhibiting vendors being suitably impressed with the future technology and solutions being promoted to assist STC to address the challenges of the KSA Vision 2030.

STC FUDEX 2017

Comptel at FUDEX

Since 2015, Comptel has been championing the vision of “Perfecting Digital Moments” alongside its thought-leading NEXTERDAY concept, which encourages the telecommunications industry to “Think Again, Think Ahead and Think Across” vertical industries. The concept aligned very well with the visionary objectives of KSA Vision 2030, especially around digital transformation and empowerment of its people through technology.

During the event, Comptel were promoting two Digital Journeys that telcos around the world are currently addressing. The “Digital Customer Journey” presents solutions to map out contextual engagement, service personalisation and customer experience to help the telco CMO transform and connect with valuable subscribers and consumers. The “Digital Service Journey” lays down a realistic approach to addressing the evolution of telco network services and IT/OSS. It considers the modernisation of telco operational processes and roles, the introduction of early-stage hybrid virtualisation technology, plus the move to full scale Digital Service Lifecycle Management™ for future-state NFV-enabled networks. This was the topic of the keynote workshop delivered by Comptel to an impressive audience from across STC attendees.

In addition, Comptel and STC announced a second initiative to nurture and develop young talent within Saudi Arabia. The first initiative in 2014 took a number of talented young STC IT professionals to various locations around the globe, educating them on the broader business and technology topics from the telecommunications industry. In 2017, STC and Comptel announced the “Hunt-a-Shark” initiative and signed a joint memorandum-of-understanding at FUDEX.

STC FUDEX 2017

At the very heart of Vision 2030 lies innovation, youth enablement, cost optimisation and economic growth through new revenue sources. The “Hunt a Shark” contest is aiming to unlock these objectives by inviting university students from Riyadh to share their ideas about emerging digital platforms and artificial intelligence-driven economies. Finalists will compete to secure – or ‘hunt’ – seed funding, training and mentorship to support their ideas, based on business rationale, uniqueness, viability, relevancy and alignment of their idea with Vision 2030.

Summary

The Kingdom of Saudi Arabia are embarking on an exciting path with Vision 2030. They have the resources, the people and the ambition to get there and Saudi Telecom with its industry-leading partners will clearly play an important role to make the vision a reality.


A Storm of IoT Solutions and Use Cases at MWC17

Posted: March 16th, 2017 | Author: | Filed under: Events | Tags: , , | Comments Off on A Storm of IoT Solutions and Use Cases at MWC17

By Malla Poikela and Veli-Pekka Luoma

Here’s an existential question: if you don’t think or talk about the Internet of Things (IoT), do you even exist?

With the increasing number of IoT use cases on display at telco events, that could soon be the reality. It’s no surprise to hear that, according to the findings from the Mobile World Live Annual Industry Survey, IoT is the most attractive new business area for businesses in 2017. IoT, together with 5G, NFV/SDN, artificial intelligence, analytics, and automation, was among the most frequently discussed, debated and showcased topics at this year’s Mobile World Congress.

Mobile World Live Annual Industry Survey 2017

Discussions at MWC17 focused not on IoT theory, but rather the practical development of IoT applications and solutions, along with tangible real-life use cases. IoT solutions are expected to make life easier, healthier and smarter, and help to conserve the scarcest resource in an individual’s life: time. The solutions keep cities cleaner, safer and more secure. Tens of billions of sensors and connected devices will allow the digital economy to impact every aspect of our lives and improve the quality of life.

A number of these use cases were on showcase at MWC17, ranging from health services to IoT-enabled camera drones, location services to smart lighting, fitness to augmented reality/virtual reality (AR/VR), smart factories to connected dogs, and autonomous cars to self-service retail stores, to mention a few. Never before MWC had exhibited so much IoT, with leading Tier-1 operators demoing a range of practical solutions including a theft prevention solution for cars, mopeds and bikes, smart rubbish collection, livestock tracking, remote city lighting control, and remote health monitoring.Intelligent home automation: house temperature, water, green energy

The conversation also revolved around the IoT network, including looks at LoRa, Sigfox, NB-IoT, LTE-M and 5G. 5G was heavily discussed throughout MWC17, in particularly in relation to certain IoT use cases like driverless cars, robo-taxis and remote surgical operations that mandate ultra-low ’millisecond’ latency, vast amounts of data, and frictionless, stable and high bandwidth data speeds. For example, Renault-Nissan has set a goal to roll out 10 car models with autonomous driver functionality by 2020. At the same time, LoRa Alliances and Sigfox are both rapidly expanding globally: LoRa, with its 400+ strong member alliance, has 34 publicly announced operators and Sigfox is already available in over 30 countries.

Discussions around advanced sensor technology noted the remarkable size and duration of the batteries that power these devices. IoT-enabled sensors are extremely small, but their batteries can last for up to 10 years, enabling the long-term monitoring of movement, location, temperature, skin moisture, activity, blood pressure, heart beat and many more factors. We also learned about a new material called Graphene – invented in 2004 and later the subject of a Nobel prize in physics – that enables the development of entirely new active sensors that could even be installed inside the human body.

IoT health monitoringFar away are times when MWC was just a showcase for telecom technology. Other industries presence has become a norm, the IoT is enabling the creation of intelligent and connected systems that will mean the entry of more new players, startups and industries at MWC. Car manufacturers, financial service providers, media companies, medical companies, smart city operators, transportation companies, retailers, industrial companies, agricultural entities and many more are involved or starting to get involved as they try to get their hands on with the latest transformative IoT solution.

At the same time, operators certainly need to talking to those businesses to seek new avenues of revenue growth. By enabling digital services for IoT, telcos can dramatically expand their number of potential customers enjoying digital services. In time, operators will see, meet and cooperate with many more of these use-case driven players in events like MWC.


#MWC17 Highlights: Consumer, Network and Mobile Disruption

Posted: March 8th, 2017 | Author: | Filed under: Events | Tags: , , , , , | Comments Off on #MWC17 Highlights: Consumer, Network and Mobile Disruption

We’re winding down after an incredibly exciting and energetic few days in Barcelona for Mobile World Congress 2017. The team here at Comptel has set a goal to out-do itself at every annual MWC by making an even bigger impact than the year before. We definitely feel we accomplished that this year, with so much going on:

  • Two great Fireside Briefings with Deutsche Telekom and Salesforce
  • Digital Customer Journey and Digital Service Journey live demos
  • A brand-new volume in our “Nexterday” book series
  • The launch of our insightful research report, “The Power of Personal
  • An incredible #Nexterday party at Esferic
  • Our beautiful booth stood out from the crowd

Check out how our booth, which doubled as a video game screen, came together:

Thanks to all those who paid a visit to our booth – it was well-visited, meeting rooms were fully-booked and we had a busy few days showcasing our solutions to customers, partners, analysts and media.

As for the full show, #MWC17 also had plenty to offer in terms of insights, announcements and industry excitement. Here are a few takeaways from several top keynotes last week:

John Stankey: Customers are The Ultimate Barometer of Success

In his keynote, AT&T CEO John Stankey said that the voice of today’s telco customer carries more weight than it has in the history of the telco industry. Customers want appreciation, personalisation and simplicity. They want to live their life on their terms and to get more for less. CSPs need to get comfortable feeling uncomfortable to live up to the expectations of today’s customers, said Stankey.

To succeed, telcos must build engaging digital platforms. What matters the most is how many hours your customers spend on your platform and how much of your full range of personalised services and content they enjoy, he added.

Stankey listed what he believes are the main engagement principles for future telco platforms:

  1. Video will be the dominant playing field
  2. Multi-sided business models will remain important
  3. Content that is compelling matters
  4. Integration matters for value and convenience
  5. The product is software

Most importantly, the product is software that captures the customer’s imagination. Vertically integrated products do not have a future any more, said Stankey. Instead, it’s all about software that goes beyond ubiquitous connectivity, contributing to greater customer experience and a stronger emotional bond to content. Software is the product wrapper that reengineers entertainment and glues everything together.

Comptel booth MWC17

Vivendi on the Future of Mobile Content

With strong positions in music, entertainment and gaming, Vivendi has a unique perspective on the various types of digital content today’s mobile consumer craves. In his keynote, CEO Arnaud de Puyfontaine explained that telcos will be able to offer mobile content through partnerships with companies like Vivendi.

The company’s mobile short studio, called Studio+, produces 10 episodes of a series, with each episode at 10-minutes in length, a model that de Puyfontaine said is perfect for bite-size mobile content experiences. His company is now developing telco partnerships to roll out the content, which in turns helps CSPs dip their toes into an innovative digital service channel.

Vivendi tried to purchase its own telco subsidiaries in the early 2000s, he explained, but that failed strategy pointed the company toward a more flexible horizontal convergence model. Strategically, telco partnerships will provide Vivendi and its partners scale and agility, said de Puyfontaine.

Disruption at the Network Edge

Executives from three mobile leaders – Sprint, Deutsche Telekom and Nokia – discussed the importance of edge computing to serving the new mobile economy. The panel included Günther Ottendorfer, COO, Technology at Sprint, Bruno Jacobfeuerborn, CTO at Deutsche Telekom and Michael Clever, SVP Mobile Broadband at Nokia.

Edge computing brings network functions physically closer to the consumer to, among other things, dramatically reduce network latency. A number of factors drive this trend, including the growing number of connected devices (from VR/AR to connected cars) that require continuous broadband connectivity, and the emergence of 5G. For example, Sprint is diversifying its core network by deploying thousands of small cells instead of microcell towers, according to Ottendorfer.

Meanwhile, Deutsche Telekom has joined the Telecom Infra Project, a community initiative to re-imagine how telco networks support data-intensive services like video and virtual reality. According to Jacobfeuerborn, video will account for 80 percent of the world’s mobile data traffic by 2021, which means telcos need to work now to bring better connectivity closer to the consumer.

Nokia’s Clever spoke to the benefits of new network technologies – including a shared data layer and a stateless machine architecture – to introduce endless capacity, scale and robustness to the network. Real-time analytics of network data could radically reduce the complexity and costs of the network and help telcos generate new revenue streams by better leveraging network assets and customer data, Clever said.

Did you miss Comptel at Mobile World Congress 2017? Catch up on what you missed by downloading our new research report, The Power of Personal, and keeping an eye on Nexterday.org for fresh content from our new book, Nexterday: Volume III.


Every Reason to Join Comptel at #MWC17

Posted: February 23rd, 2017 | Author: | Filed under: Events | Tags: , , | Comments Off on Every Reason to Join Comptel at #MWC17

It’s an exciting time at Comptel! Our team is counting down the days to Mobile World Congress 2017, one of the biggest events of the year.

We have so much to announce and discuss, including the release of our new book, “Nexterday: Volume III,” and the results from our new research report, “The Power of Personal.” Mobile World Congress MWC17

As the third volume in our Nexterday series, the book covers the most important steps you as a telco need to take in your digital customer and service journeys. The research, which includes an official report, eBook, infographic and videos, surveyed real mobile customers to give you a better sense of their expectations for personalisation.

If you’re heading to Barcelona, you can get your hands on a hard copy of the new book and our research report by visiting our booth in Hall 5 at Stand 5G40, or you can email comptel.marketing@comptel.com to book an individual meeting.

But, those aren’t the only reasons to meet up with Comptel at #MWC17. Here’s a few more:

We’re Hosting a Fireside Briefing with Deutsche Telekom

Telcos hear all about the importance of network innovation, but what does it really look like in practice? Our fireside briefing is the perfect opportunity to find out.

On 28 February at 6 pm, visit the Comptel booth for an in-depth panel discussion about the Deutsche Telekom Pan-Net project, which will cover everything you need to know about DT’s ambitious plan to centralise digital service production for 13 national companies in one location. The panellists include:

  • Sven Hischke, Managing Director, Deutsche Telekom Pan-Net
  • Iulian Stoica Petrescu, Pan-Net Enterprise Architect, Telekom Romania
  • Juhani Hintikka, CEO, Comptel
  • Antti Koskela, EVP Service Orchestration, Comptel
  • Martin Beyer, Sales Director, Comptel

I’ll be moderating the discussion, and there will be a brief period for Q&A. The DT Pan-Net story is a really remarkable story of network innovation and disruption, so you won’t want to miss this chat.

We’re Talking Customer Engagement with Salesforce

Right after the Deutsche Telekom panel, I’ll cover off some of the top highlights of our “Power of Personal” research report, which explains how personalisation can be a difference-maker for service creation and revenue generation.

Then, Comptel EVP Intelligent Data Niilo Fredrikson and Salesforce Director of Product Management Communications Mustafa Oyumi will introduce our joint “Best Next Engagement” solution, which will provide a model and method to achieve powerful customer engagement. Don’t miss it.

We’re Hosting a Party at Esferic

Salesforce is also joining us to throw the coolest #MWC17 party in town, on Wednesday 1 March at 7 pm at Esferic. We’ll have live music, an open bar and finger food, plus plenty of networking opportunities. Tickets are free but limited to just 300 spots – be sure to follow Comptel on LinkedIn or stop by our booth to pick up your ticket!

We’re Smashing Telco Myths and Hosting #Nexterday Demos

Sick of hearing the same tired telco myths over and over? We are too, so we’re setting up a Telco MythSmasher in our booth, where you can stop by and destroy the most annoying misconceptions about service transformation and customer experience. You’ll have the chance to compete – the top three myth smashers will get a cool prize for their mobile device.

While you’re at the booth, be sure to ask for a demo of our new solutions, including:

  • Digital Customer Journey – Personalised digital services, at your fingertips. Check out:
    • My Digital Moments, which leverages the capabilities of FASTERMIND and MONETIZER
    • Salesforce customer engagement powered by Comptel FASTERMIND
    • FWD, the Digital Sales Channel. An easy and contextual way for operators to boost ARPU and increase digital service consumption by selling time-based data access.
  • Digital Service Journey – OSS modernisation through to full Digital Service Lifecycle Management with the FlowOne suite
  • IoTed™ – An IoT-driven app that helps users answer the question “Are you well?”

Comptel is planning to make this year’s show our biggest and best Mobile World Congress yet, and we want to join the fun. Find us in Hall 5 at Stand 5G40, or email comptel.marketing@comptel.com right now to book an individual meeting.


IBM BusinessConnect Helsinki 2016: Partnerships Make Innovation Possible

Posted: November 4th, 2016 | Author: | Filed under: Events | Tags: , , | Comments Off on IBM BusinessConnect Helsinki 2016: Partnerships Make Innovation Possible

“Welcome to the Cognitive Era,” IBM proclaimed recently at Messukeskus Expo and Convention Centre in Helsinki, hailing an opportunity to outthink challenges, competitors and the limits of what is possible. IBM BusinessConnect 2016

IBM says the cognitive era is one in which companies compete with each other by using algorithms, which are to a great deal responsible for how those companies develop, advance and succeed. Cognitive computing capabilities are emerging that resemble human learning and thinking processes: Discovery, Decision and Engagement. It’s taking data analysis as we know it to an entirely new level.

As we heard in many of the presentations at IBM BusinessConnect Helsinki 2016, digitalisation is a data-driven enabler for re-inventing and re-imagining the customer experience. That new experience can then be implemented through fresh business models and ecosystem-based collaboration. Partnerships are everything, because partners make innovation easier to achieve.

IBM BusinessConnect 2016 brought together a big crowd of about 1,500 enthusiastic professionals looking to get inspired and excited about the partnership opportunities offered by digitalisation and the Internet of Things (IoT). The program was fully packed with interesting presentations from IBM, KONE, Finnair, cyborg Neil Harbisson, and Comptel’s hybrid cloud, just to mention few. Here’s a summary.

The IBM/Comptel Telco Story

IBM and Comptel have a long-standing partnership that stretches over 10 years. Comptel is both a partner and a customer of IBM software and services. Together, we are actively helping telco operators around the world transform their OSS/BSS environments. Our strategic partnership is in the area of Digital Service Lifecycle Management (DSLM) with the IBM Architecture for Cloud-Based Networking, devising a new model for service orchestration and delivery of SDN/NFV.

Internally, Comptel deploys IBM cloud software assets in a hybrid environment for R&D, testing, training and more, both on-premises in Comptel’s own data centre and off-premises in the cloud. This hybrid workstyle offers us flexibility and agility, creating a better customer experience, whether we are using services on- or off-premises in single or multi-tenant mode.

IBM, like Comptel, believes in this hybrid cloud model. A presentation from IBM explained the global movement toward cloud, but stressed that cloud should not be viewed simply as a blanket destination: “Not every service needs to move to the cloud,” said the presenters. The key consideration for telcos is to figure out which services are better to run in a cloud environment, and then achieve seamless end-to-end orchestration across the hybrid network environment. Ultimately what matters most is being able to deliver a compelling customer and user experience irrespective of where the service resides.

Cognitive Computing in Healthcare

IBM and Tekes discussed their partnership, which resulted in the creation of the Watson Health Center of Excellence in Finland. Their aim is to improve the health of citizens, further local innovation and strengthen the Finnish healthcare business ecosystem. The partnership invites health companies to build an ecosystem on top of IBM’s Watson platform to create “the world’s most advanced data-led IoT hospitals.” Healthcare touches us all, and there’s a big need and sense of urgency around creating new innovative and disruptive health services. The ultimate vision is to establish a hospital-free model where the hospital is a base for service and care at home.

Moving People at an Urban Scale

KONE digitializationKONE, a Finland based company serving more than 400,000 customers worldwide, moves more than 1 billion people every day with more than 1 million elevators and escalators. They anticipate the urbanisation trend to accelerate business, as more than 200,000 people are moving into cities every day, driving the need for sustainability and smart urban living. By embracing open innovation, KONE benefits from fresh ideas from outside their own company. Through IBM Watson, KONE has made a massive volume of escalator and elevator data available to third-party startup companies to innovate. This ecosystem and collaborative approach to innovation will be essential for KONE to take its business to the next level.

San Fran to Finland, Nonstop

Finnair SlushThe airline industry is also undergoing a digital transformation. Digitalisation is changing how airline employees work, how operations are run and how customers are served. Finnair is at the leading edge. Through an innovative strategic collaboration with Slush, Finnair has arranged exclusive direct flights to Europe’s leading startup event for attendees traveling from San Francisco. The San Francisco-to-Helsinki flight path will part of Finnair’s ongoing flight options starting in June 2017. It’s one example of how Finnair is working with leading startups to create better customer experiences and possibilities.

A Union Between Biology and Technology

Neil HarbissonCould you imagine hearing colours?

The most exciting and memorable speech at IBM BusinessConnect was given by cyborg Neil Harbisson. He was born with an extreme form of colour-blindness that meant he could only see grayscale. But, with the help of an internet-connected head implant that converts light into sound, Harbisson is now able to “hear” colours. Harbisson had his head antenna permanently installed in his skull in 2004, and his merging of biology and technology represents the ultimate in collaboration.

“Not many people go for a walk in the supermarket for fun, but I do,” he said. “I have an electronic eye that converts light into sound to enable me to ‘hear’ colour. So, the cleaning product aisle is very exciting. The rows of rainbow-coloured bottles sound like a symphony to me.”

He views the internet as an extension of his body and says he is able sense the inaudible reality around us, even hearing a sunset. Harbisson takes his role as a cyborg seriously, founding the Cyborg Project in 2010 to protect his rights under government classification. This is truly uncharted terrain, and we’ve only seen a glimpse of the possibilities of digital and connected technologies.

Comptel’s Nexterday North 2016 will feature many more inspiring stories of unique partnerships and collaboration. Register for Nexterday North to hear from some of the world’s leading thinkers in innovation, academics, technology and business, including Mike Walsh, Dietmar Dahmen, Chris Messina, David Meerman Scott and more.



SDN World Congress 2016: Thoughts on NFV Evolution, Standards, Challenges

Posted: October 20th, 2016 | Author: | Filed under: Events | Tags: , , , , | Comments Off on SDN World Congress 2016: Thoughts on NFV Evolution, Standards, Challenges

Greetings from SDN OpenFlow World Congress 2016, after a busy week when the entire industry came together to discuss, present and exchange views on SDN and NFV. Our industry is confronting perhaps its biggest-ever evolution – the transition to software-defined networks – and this event was a great place to discuss the implications. At the show, we got further insights into NFV/SDN proof of concepts and field trial experiences, but we also learned about several existing commercial launches in the areas of vCPE, vEPC, vIMS and vCDN. Without a doubt, many operators are moving past the trial stage and are deploying SDN and NFV in the real world. SDN World Congress

Running from 10-14 October in the World Forum in The Hague, Netherlands, Layer 123’s SDN World Congress brought together more than 1,600 industry experts. The event’s main message was simple: more industry players than ever are looking into NFV and SDN, and they are part of a tremendous journey that will change the industry fundamentally and forever.

It Always Comes Back to The Customer

Customer needs are changing rapidly, with a strong preference toward digital-first experiences. You can thank the influence of over-the-top (OTT) cloud service providers for that. Unsurprisingly, a lot of talk at the event was about delivering a superior customer experience through a more agile and elastic network environment. SDN and NFV are not goals to be achieved, but rather the means to service transformation to better the personal customer experience.

But, SDN and NFV are about more than technology evolution; they represent a paradigm shift that will change how future operators and businesses will work. Technology is a big part but people, processes and organisation are even bigger. The business case-led way of thinking and working is growing stale, as it’s unrealistic to build a “business case per network function” as we’ve learned in dusty old presentations about network management.

The Multivendor-Proof Network Eliminates Vendor Lock-In

We heard a lot about the idea of vendor interoperability, or what is described as building a multivendor-proof network. This characteristic is a must-have, since avoiding vendor lock-in is one of the biggest benefits of NFV and SDN technologies. These benefits exceed the traditional single-vendor network approach in every sense.

SDN World Congress Of course, it won’t be easy to create a multivendor-proof network. It will require technology standardisation, cooperation, open source principles and set of defined interfaces: APIs. But it’s clearly the way the industry is headed, and the only way we will achieve the full benefits of virtualisation technology.

Standardisation Enables Multi-Party Cooperation

There was plenty of talk about the key role standardisation will play. Organisations like MEF Forum, Open Source MANO (OSM), the European Telecommunications Standards Institute (ETSI), OPEN-Orchestrator (OPEN-O) and the Open Networking Foundation (ONF) are leading the way. Comptel is involved in several of these groups, each of which focuses on its individual areas of expertise while encouraging collaboration, information sharing, discussion and debate. Ultimately, standardisation is advancing the multi-vendor and open-for-all approach to network design in acknowledgement of the desire for interoperability.

The nature of cooperative work within our industry is changing given this emphasis on multivendor networks. NFV and SDN are bringing companies together, leading to the creation of industry blueprints, proof of concept trials, and field experiments. Comptel is already involved in several, in fact.

The Network Automation Cycle

Many industry players at the event underlined the importance of automation and orchestration, driven by real-time analytics that rely on data and closed-loop processes to improve customer experience. They also advocated end-to-end seamless orchestration across new virtual and established services.SDN World Congress

“Operations are the elephant in the room,” as one analyst aptly described significant operational concerns. Centralised and coordinated control and orchestration are the key assets that allow digital service lifecycle management in a hybrid network environment. The “orchestrator of the orchestrators” will be the enabler by providing a holistic, end-to-end view the dynamic digital services in multidomain networks.

There’s No Doubt: NFV/SDN Will Happen

NFV is going to happen; there’s no lack of confidence in the actual value of the technology. Of course it’s worth keeping in mind that it’s still early days for NFV, which remains an immature technology before standards become clear and stabilised.

The switch to virtualisation is both a technology and business challenge but even more it’s about culture, people, processes and trust. The true value of virtualisation comes back to the customer: you and me. At the end of the day, successful transformation will be about education, experimentation and strong relationships.

Network virtualisation will be a hot topic at Nexterday North 2016, which runs from 28-29 November in Helsinki. Register now to reserve your spot at the show.


On the Road with The Nexterday Tour 2016

Posted: September 20th, 2016 | Author: | Filed under: Events | Tags: , , | Comments Off on On the Road with The Nexterday Tour 2016

There’s an entire world of fresh ideas and exciting opportunities for telcos to indulge, many of which are discussed in various industry conferences around the world. That’s why Comptel is happy to bring and present these ideas directly to you if you were not able to hop on a plane and visit each event. Nexterday Tour 2016

The Nexterday Tour 2016 is our global effort to share the latest, most dominant and most appealing market trends directly with our customers and partners. At the same time, we discuss key thought leadership themes, including how Comptel’s software addresses market requirements in Nexterday.

We want to tap into the latest industry trends and insights from major global industry events, including our own Nexterday North event, which asks telcos to stop thinking about digital transformation and start executing. We package everything together with content and videos from operators, industry speakers and thought leaders, and go on tour to deliver them to telcos around the world.

What is the Nexterday Tour?

The program includes trends and insights gathered from a number of big events, stretching from the Comptel anti-seminar Nexterday North in Helsinki last November, and extending through Mobile World Congress in Barcelona, TM Forum Live! in Nice, the Big Communications Event in Austin, and a scattering of NFV/SDN events throughout Europe and the U.S. Our next stop will be in October for Dreamforce in San Francisco and the SDN and OpenFlow World Congress in The Hague.

It’s the third consecutive year we’ve run a global program. You might have known our previous tours by other names – “Barcelona in a Box” in 2014 and “Beyond the Event Horizon” last year. We visited more than 15 cities last year, meeting with 400 individual customers from 45 global operators.

So far, this year’s tour has taken us to South America, Europe and the Asia Pacific region, adding up to over 10 countries, over 15 cities, dozens of operator brands and hundreds of individual customers. And the tour finishes with our second annual Nexterday North from 28-29 November, 2016 in Helsinki.

Top Themes for 2016

Our focus in 2016 is on digital transformation and disruption within the telco industry.

We wanted to cover how new players in telco – including startups, but also non-telco players like Airbnb, Uber and Spotify – are shaking up the industry with innovative digital offerings that require operators to change their approach.

We’re also covering broader global trends. In his keynote speech at Nexterday North 2015, Kjell Nordstrom talked about urbanisation, describing how within the next 20 to 30 years, 80 percent of the world’s population and 90 percent of its economic value will be centralised in 600 megacities. On the tour, we’ve discussed what that means for telcos in the years ahead.

Similarly, we’ve heard frequently about the increasing value placed on customer experiences. A massive 89 percent of companies planned to compete on the basis of customer experience this year, according to Gartner. How has digitalisation influenced that trend, and – as keynote speaker Mike Walsh will discuss at Nexterday North 2016 – how does the increasing level of consumer familiarity with digital tools and services impact telco innovation?

We’ve discussed new telco business models, new network technologies and new service opportunities. We know that networks are embracing software in the era of NFV, data centres and cloud. We know that the Internet of Things (IoT) is a major opportunity, but that 99 percent of devices aren’t connected to the internet yet. At the same time, we know that up to four billion people on Earth also lack internet access. So what are operators and the whole industry doing to solve that challenge, alongside the others?

We’re also covering a number of challenges and opportunities in our industry, such as the need to find fresh new data monetisation strategies to take advantage of customers’ hunger for digital services. We also discuss the increased need for hyper personalisation in marketing, sales and service, and the need for telcos to re-engineer their service orchestration models to suit a more self-serve, conversational and automated service delivery lifecycle.

It’s been exciting to get out of the office, speak directly with customers and hear their ideas and thoughts on all of these concepts. Generally speaking, we’re seeing operators starting to broaden their mode of thinking. Ideas that would have once been considered too radical for telco are now being carefully considered, whether it’s ways to change how we work, new service opportunities to tap into, or new global trends that affect our business.

It’s important for telcos to continue the conversation and step away from the industry’s collective blindspot. With the Nexterday Tour 2016, Comptel is proud to play a part in helping operators have these important discussions.

Join us on the Nexterday Tour 2016 by registering for Nexterday North 2016, 28-29 November, in Helsinki. You can check out our fantastic speaker lineup here, which to date includes digital transformation visionary Mike Walsh, marketing guru David Meerman Scott, futurologist Dietmar Dahmen, operator speakers and many more.


3 Comptel Webinars Explore the Global Fibre Broadband Opportunity

Posted: June 23rd, 2016 | Author: | Filed under: Events | Tags: , , , , | Comments Off on 3 Comptel Webinars Explore the Global Fibre Broadband Opportunity

Operators around the world are finding ways to make the fibre broadband opportunity work to their advantage, and many others are using those blueprints to chart their fibre initiatives.fiber internet services

Comptel explored the fibre broadband opportunity from every angle in a recent series of webinars. In the first session, “How to Build a Perfect Setup and Business Model for Fibre Connectivity and Services,” Comptel CTO Simon Osborne was joined by analyst Dean Ramsay of Analysys Mason and product manager James Wheatley to discuss the market opportunity and ideal business model for fibre services.

Ramsay explained that, per Analysys Mason estimates, about 50 billion in U.S. dollars was spent on worldwide capital expenditures related to fibre-to-the-x (FTTX) capabilities. That was about 2 percent higher than 2014, said Ramsay, who added that more than half the world’s consumers will have access to fibre internet by 2020.

That would be an ideal outcome for many consumers, who are starved for faster internet to support complex home networks. The average household will run multiple fixed and mobile devices from a single home Wi-Fi network, and with bandwidth-greedy services like 4K video ready to enter more homes, demand will only increase in the years ahead. Ramsay explained that most consumers now know that fibre is the latest and greatest technology for fixed broadband services, which makes fibre capability an attractive marketing tool for operators.

Of course, to offer fibre, operators need to solve a number of infrastructure, network and service challenges. In his part of the presentation, GE’s James Wheatley explained how proper network design – focused on automation, optimisation and a single view to disparate networks – can help operators efficiently meet overwhelming demand for higher bandwidth services. He also offered best practices for aligning physical inventory to meet customer expectations around service availability and quality. Watch the first webinar here to learn more.

In the second webinar, Ramsay and Comptel’s Patrick Wijngaarden elaborated on our project with Chorus, a New Zealand-based operator that completed an aggressive fibre deployment in less than one year. “How Chorus Cut 40% of Service Delivery Time with Modernised Fulfilment” provides a strong case study for intelligent service fulfilment around fibre, as Chorus was able to roll out fibre to a majority of the country’s population thanks to an automated fibre provisioning process devised by GE and Comptel.

This type of intelligent network transformation, which limits disruption to the network while significantly increasing operator capabilities and service opportunities, provides a crucial blueprint to operators exploring fibre deployments. The third and final webinar in our series provided another compelling example, this time from POST Luxembourg, which navigated the delicate balance of a corporate split-off by adopting a more dynamic, efficient and automated fulfilment architecture to serve existing and future demands from customers. Watch “Agile Delivery Leading to Successful OSS Transformation” to learn more about that story.

As we’re seeing from worldwide activity, fibre will undoubtedly continue to be one of the top services those customers demand in the years ahead. Not only will fibre deployments help operators keep up with consumer expectations, but as Comptel VP North America Peter Middleton explained recently, fibre capabilities could also be the difference-maker that helps smaller operators compete with larger players in key markets like United States.

The only thing standing in the way? Network transformation. Chorus and POST Luxembourg proved that the network does not have to be an obstacle to service opportunity, as long as you know how to devise an intelligent and efficient strategy for evolution.

Watch the complete “Winning with Fibre” webinar series to catch up on the issues around fibre connectivity and to receive a blueprint for building the perfect business model for fibre connectivity and services.

Watch part 1: “How to Build a Perfect Setup and Business Model for Fibre Connectivity and Services

Watch part 2: “How Chorus Cut 40% Of Service Delivery Time with Modernized Fulfilment

Watch part 3: “Case Example – Agile Delivery Leading to Successful OSS Transformation