We’re Exhibiting at Policy Control and Data Pricing 2014

Posted: March 31st, 2014 | Author: Malla Poikela | Filed under: Events | Tags: , , , | No Comments »

Comptel is excited to share that we’ll be exhibiting at the upcoming Policy Control and Data Pricing 2014 conference, taking place 8-9 April at the Radisson Blu hotel in Berlin.

This is the fourth year of the conference, which has become a key event for the global telco industry.

As policy continues to evolve into a multi-faceted tool for traffic management, revenue generation and much more, it’s becoming increasingly important to build a network that can handle the rapid growth of user data.

We’ll be there to meet with our customers and others interested in learning about our analytics-enhanced Comptel Policy and Charging Control offering. Our unique approach natively integrates policy control and charging in a modern, offer-driven service creation environment, Charging Policy Offer Design (CPOD), allowing for the fast introduction of new services. This ultimately helps communications service providers become more responsive to customer needs, which is critical in an increasingly mobile and context-driven world.

If you’re attending the conference, and would like to find out why we think policy control needs a ‘SPARK’ today, please come stop by our booth!


Millions of Customers Will Reach Their Data Cap Every Month. Have You Considered Their Customer Experience?

Posted: March 10th, 2014 | Author: Special Contributor | Filed under: Events | Tags: , , | No Comments »

By Fredrik Jungermann, Founder and Managing Director, tefficient

During the last two years, mobile operators in mature markets have been able to shift from monetisation based on the number of minutes and SMSs (where demand at best is stable) to monetisation based solely on the data volume (where demand is growing exponentially).

But this has changed the customer experience. Because of the growth in data usage, more and more customers face the situation in which they run out of data before the end of the month. Some telcos – for example, in the USA, Canada, Australia and Norway – have decided to offer service packages that charge overage fees, so the price of that extra megabyte can suddenly be 100 times higher. This is a problem, because it’s the high value, high usage customers who are penalised most.

In most countries, telcos are blocking access or throttling speed, instead of charging overage fees. Blocking access when a cap is reached is possibly leading to higher upsell probability, but there’s a good chance that this strategy can result in a poor customer experience, too.  To be totally cut off can lead to irritation and a decision to “wait out the month” while relying solely on Wi-Fi. The customer may even want to top up, but is choosing to wait until he/she is in a better location or has access to a PC.

To balance customer experience with upsell probability, throttling represents a more subtle way to indicate that a customer has used up the quota and should consider a top-up or upgrade. But the real differentiator is how an operator notifies customers about their options.

Simplicity Key to Upsell Effectiveness

The way a communications service provider notifies a customer about service packages is integral to his/her experience. Many mobile operators choose to send customers an SMS when the data cap is about to be reached. This SMS should inform the customer what he/she can do to remedy the situation, too. Surprisingly, not all operators have the functionality that allows customers to simply reply to that SMS to top up. Some operators instead instruct the customer to click on a web link or log in via a self-serve tool. If the customer is in transit, this might not be feasible.

A link or next-step includes a number of other hurdles, too. Maybe the customer feels that the screen of the smartphone is too small to display web content. Maybe he or she is wary when it comes to clicking links in general or forgets the necessary log-in credentials. An offer that requires a few more steps guarantees there will be no immediate upsell – and any sales person knows that the propensity to buy declines quickly with time and additional processes.

Very few operators report on their data upsell effectiveness. There’s one exception: Tele2, a Swedish operator, reported that 58 percent of their customers who reached their cap during Q3 bought more data. This is world-class upsell effectiveness. Is it because Tele2 has designed the most beautiful web interface for upgrading and top up? No, it’s because the business created a super-simple customer experience: Reply to the notification SMS with “200” if you want to buy an additional 200 MB of data, with “500” for 500 MB, with “1” for 1 GB and with “3” for 3 GB. In addition, Tele2 supports all other upgrade and upsell channels: web (log-in self-serve but also non-log-in form), app and call-in.

Tele2 has other strengths: The 200 MB top-up increment is much smaller than some competitors, starting at 1 GB. The likelihood of a customer buying 1 GB of data – the average monthly smartphone consumption in Sweden – at the last day of the month is very low; make the increment small, and you overcome this issue.

Another factor behind the figure is that the top-up service package is designed to be lower than the base service packages. High usage customers are thereby incentivised – not penalised. A third factor is that the price per MB falls with the size of the increment. Other operators charge as much per gigabyte regardless of if you buy one or ten.

Tele2 shows that to deliver a great customer experience when it comes to cap notification and data upsell, operators should make it transparent and easy to buy regardless of location, context and wallet. Operators will then maximize the upsell propensity and reap the additional revenue benefits.

Personalised Service, Great Experience

Customer experience is going to become the defining differentiator for operators as services get commoditised and markets get crowded. This all starts with creating special kinds of service offerings for different audiences. Businesses that prove to be agile and responsive to customer needs when a new service package is needed will reap the rewards of enhanced personalisation. While the shift from SMS and voice revenues to data is ending, the shift to how to best price data to meet customer needs is just beginning.

Comptel will host its Focus Group 2014 meeting 25–26 March at the Långvik Congress Wellness Hotel, just outside of Helsinki, Finland. Fredrik will moderate one of the event’s panel discussions, “How to Best Launch – and Profitably Increase Adoption of – 4G LTE and Fiber.”


Want to learn more about telco in 2014? Download our new eBook, “What Telco CMOs and CTOs/CIOs Are Thinking in 2014.”

In this eBook, we share exclusive, global executive research that highlights:

- Executive strategies for 2014

- Barriers to integration

- Technology priorities

- Attitudes toward data & planning

Download


What Exactly Happened at Mobile World Congress Last Week?

Posted: March 4th, 2014 | Author: Leila Heijola | Filed under: Events | Tags: , , , | 1 Comment »

Mobile World Congress 2014 broke all the records of the previous year. With more than 85,000 visitors and 1,800 exhibiting companies in Barcelona, the event saw quite a bit of fanfare. Comptel was at MWC all week and we enjoyed being right in the middle of the action.

From Big Data to smartphones, connected cars to connected refrigerators, Mobile World Congress 2014 showed us a glimpse of what we can expect this year… and next year and the year after that. As a final recap, we decided to comb Twitter and see what topics had caused the most excitement.


Want to learn more about telco in 2014? Download our new eBook, “What Telco CMOs and CTOs/CIOs Are Thinking in 2014.”

In this eBook, we share exclusive, global executive research that highlights:

- Executive strategies for 2014

- Barriers to integration

- Technology priorities

- Attitudes toward data & planning

Download


Mobile World Congress Day 3: The Turning Point for Telco Networks

Posted: February 28th, 2014 | Author: Steve Hateley | Filed under: Events | Tags: , | No Comments »

The third day of Mobile World Congress was defined by the keynote session about Big Data and mobile, but the underlying theme was network infrastructure. Three CEOs in the space touched on the upcoming evolution of networks: Joe Tucci of EMC, Michael Combes of Alcatel-Lucent and Patrick Gelsinger of VMware.

The consensus was that mobile devices and the dramatic, sweeping changes in traffic requirements are going to fundamentally change the structure, dynamics and functions of networks around the world.

“I believe we are just at the beginning,” said Combes.  He emphasized the importance of a structural change to build networks for the customer habits of tomorrow. “We clearly have to see the network differently to deliver the scale and elasticity required for new applications.”

Networks, in Context

Combes charged that the whole telecommunications industry is at a turning point that started about five years ago, when an increasing number of mobile devices entered the scene. He estimates that there will be a 440 percent increase in cloud and datacenter traffic between 2012 and 2017, but many communications service providers (CSPs) are still building networks with a legacy footprint.

Combes highlighted the debate taking place about the need for more intelligent, faster networks and how networks and the cloud are becoming more integrated. He touched on how this is changing the dynamic of the industry, because network operators will be deploying across a unified cloud platform and datacenters will be shared by multiple tenants.

“In Europe, there still aren’t enough investments in network and IT,” he said. “[CSPs] have no other way but to compete on price, as opposed to innovation.” He believes that networks must adapt to user needs and become user-aware.

Comptel’s vision of contextual intelligence at every touchpoint plays right into this line of thinking.

Infrastructure 2.0

Joe Tucci, the CEO of EMC, discussed the phenomenon as well.

“What’s happening is IT is bleeding into networks and vice versa,” he explained. “We call it the 3rd grade platform of IT.” He added that developers will rule in the future. They will look for platforms that help them create new and innovative solutions. And a lot of those platforms will be in the cloud.

Patrick Gelsinger of VMware picked up the conversation by explaining how virtualisation is bringing efficiency and savings to networks that used to rely upon physical servers. He added that VMware has actually virtualised 70 percent of the company’s own servers.

Comptel has been very excited about the potential held in software-defined networking (SDN) and network function virtualisation (NFV). If the expected benefits of lightning fast speed, agility and real-time responsiveness are realised, these new networks will empower CSPs to deliver better, more personalised customer experiences than ever before. It was great to hear that other companies in the space are working toward similar goals.

The telecommunications industry is indeed at a turning point and with the right infrastructure, CSPs will be able to meet both customer and business goals in new and creative ways.


Want to learn more about telco in 2014? Download our new eBook, “What Telco CMOs and CTOs/CIOs Are Thinking in 2014.”

In this eBook, we share exclusive, global executive research that highlights:

- Executive strategies for 2014

- Barriers to integration

- Technology priorities

- Attitudes toward data & planning

Download


Mobile World Congress Day 2: Getting Big Value Out of Big Data

Posted: February 25th, 2014 | Author: Steve Hateley | Filed under: Events | Tags: , , , | No Comments »

The first day of Mobile World Congress was a busy one, full of panels, speeches and workshops. When Day Two began, I knew it was going to be another exciting one, full of insights from thought leaders across the telco industry. Today, one of those thought leaders was Comptel’s VP of Analytics and Technology, Matti Aksela. Matti was a participant during the morning panel session, “Big Data Goes on Stage.” He joined executives from Blancco, Creanord, Omnitele, Tieto, and Tecnotree to discuss the current state of Big Data and the changes we can expect to see over the next several years.

Big Data is still a fairly difficult term to define. At Comptel, we believe that the term is a new label that’s being applied to something fundamental – the ability to build a business strategy around customer data. The panel acknowledged this, noting that telcos are handling petabytes upon petabytes of information that could potentially be useful to the business.

But what do telcos really need to make the most out of Big Data?

The Foundation of Data is Infrastructure

Tomi Paatsila, CEO at Omnitele, explained that scalable infrastructure is integral to Big Data analytics, because organisations have to be able to adapt to different traffic environments. Matti added that scalable infrastructure also needs to support different types of data to effectively consolidate all that information.

Part of that requirement is due to the emergence of new virtual machines (vms). Ideal infrastructures will have to be vendor-agnostic, providing a seamless integration for the technologies of yesterday, today and tomorrow. As Lucas Weber, product manager at Blancco pointed out, both virtualization and the rise of cloud computing have added new layers of complexity to the data that infrastructures must be able to handle.

However, collecting and processing all those petabytes of data can still be a cumbersome (and expensive) task for telcos, especially if they attempt to do so manually.

Automation for the Next Generation

The panelists agreed that automation is a key element to any Big Data solution. They also agreed that it’s important to analyse end-user behaviour at every possible touch point, a particular science of the customer experience that Comptel has championed for a long time. When telcos can collect contextual intelligence at every touch point, execs can make informed business decisions based on real-time, segmented customer interactions.

Matti often observes organisations that are frustrated with the results of their Big Data solution, because business leaders didn’t identity a specific motivation behind implementation. As Matti said on today’s panel, “The key is to start looking for value out of the data right away.” To do that, telcos need to decide which business problem can be solved with the help of Big Data. In Matti’s experience, the top use case is churn reduction.

Weber summed up the panel conversation perfectly: “At the end of the day, consumers and enterprises should benefit from Big Data.” As telcos strive to become customer-centric companies, the ability to efficiently utilise Big Data to create a better customer experience will be an important factor in their success, or their failure.


Want to learn more about telco in 2014? Download our new eBook, “What Telco CMOs and CTOs/CIOs Are Thinking in 2014.”

In this eBook, we share exclusive, global executive research that highlights:

- Executive strategies for 2014

- Barriers to integration

- Technology priorities

- Attitudes toward data & planning

Download


Mobile World Congress Day 1: Customer Experience, Disruption Reign Supreme

Posted: February 24th, 2014 | Author: Steve Hateley | Filed under: Events | Tags: , , | No Comments »

At long last, the wait is over. The hype and speculation and planning has come to an end and this year’s Mobile World Congress begins. The leading authorities in the telco field have all come together to share their thoughts on the current state of the industry, as well as what lies ahead.

Day One of the conference featured speeches by a number of industry experts and one of the central themes throughout the day was customer experience. Everyone at Comptel has been excited to hear this renewed emphasis on delivering better service. We’ve worked hard to enable communication service providers (CSPs) to become customer-centric organisations. The goal to deliver a better customer experience is already helping break down traditional silos that exist between CMOs, CTOs and CIOs and, in the future, this may become a make-or-break priority for every telco business.

For example, Jon Fredrik Baksaas, chairman of GSMA and CEO of Telenor Group, believes that huge commitments from mobile operators to customers will be necessary going forward. He explained that, by 2020, there would be 22 billion mobile broadband connections and 200 million LTE connections, so telcos must be able to differentiate themselves by offering the best customer experience possible. Ahmad Julfar, Group CEO at Etisalat advised mobile operators to embrace increasing customer demands, from greater efficiency to personalised experience. In order to accomplish that, companies must have the right technological capabilities and a spirit of innovation.

Sirgoo Lee, CEO of Kakau Group, took this concept a step further, saying that innovation is not enough. He believes that organisations must be completely disruptive. And who better to harp on the importance of disruption in the telco industry than Jan Koum, founder and CEO of WhatsApp? Today, Koum highlighted the company’s most recent disruption – the introduction of a voice product. While this voice product stole the spotlight today, moving forward, Koum believes that data is going to be key for continued disruption.

The power of data is something that Comptel has believed in for years. In fact, it’s for that very reason that our VP of Analytics and Technology, Analytics Business Unit Matti Aksela shared his insights on what it takes to successfully deploy a Big Data strategy in advance of this year’s event.

As Mobile World Congress 2014 unfolds this week, we’ll be curious to see what other central themes emerge in the keynote presentations. For now, though, it’s clear that the priorities we’ve set for 2014 reflect the changing needs of the telco industry. Be sure to keep checking back in for continued roundups and thoughts on this year’s event!


Want to learn more about telco in 2014? Download our new eBook, “What Telco CMOs and CTOs/CIOs Are Thinking in 2014.”

In this eBook, we share exclusive, global executive research that highlights:

- Executive strategies for 2014

- Barriers to integration

- Technology priorities

- Attitudes toward data & planning

Download


Comptel and Big Data at Mobile World Congress 2014

Posted: February 24th, 2014 | Author: Matti Aksela | Filed under: Behind the Scenes, Events | Tags: , , , , , , | 1 Comment »

You probably have not been able to avoid hearing the term, “Big Data”, nor about the expectations of its limitless possibilities for communications service providers (CSPs). CSPs have a unique opportunity to delve into the spectrum of network, customer, service and other information at their fingertips and flowing through their OSS/BSS, eventually using it to improve both internal operations and customer-facing processes.

But Big Data sadly often means Big Projects. It is not just management of the three core “Vs” – volume, velocity and variety – that contributes to this, so can the setup of the technology to store and collect the data. But often, the biggest challenge stems from the fourth “V”, or value. What do operators need to do in order to drive true value from Big Data? I believe that there are some key requirements for being successful here:

  • Have a strategic business objective to focus on. Do not just collect data for the sake of collecting data, but have a goal in mind and a roadmap of what to do to drive more value when you reach that goal. (Buy-in from the boardroom, of course, helps, too, especially with issues like breaking down organisational silos.)
  • Don’t start with a blank slate. It’s important to have a set of proven, productised applications to address your business pains, whether it be customer experience-driven like smart throttling or network-focused for proactive service management, for instance.
  • Collect experience and learning in your organisation if you see information as your key asset, but don’t wait until you have built an experienced team to do so – have that as your plan, but start generating value from operational applications from the get-go.

And that’s where Comptel comes in. We’ve been developing our Big Data offering to help CSPs give their initiatives a running start, and also  supply them with the tools to support information-based decision-making and derive the true value they’ve been looking for – quickly and in a future-proof and extendable way – to solve acute business pains and build on that success.

Comptel provides a true Big Data solution, addressing all key components of the Big Data process:

1)     Data Ingestion: Integration, importing and formatting of historical and real-time data from CSPs’ own data sources, combined with external data for a truly holistic view of the business. This is powered by Comptel’s proven technology used in our mediation solutions.

2)     Data Management: Transformation, correlation, enrichment and manipulation of data to ensure optimal usability, and using the most appropriate methods to store data—whether it be Hadoop for unstructured data, massively parallel processing databases or in-memory data grids.

3)     Data Analysis: Highly accurate, real-time predictive analysis, modelling and reporting, powered by machine learning.

4)     Business Analytics Applications: Productised solutions to solve acute business pains, utilising the whole Big Data solution to drive immediate value.

One important aspect of Comptel approach’s is the utilisation of both historical and real-time data to drive true value—we do not see these as separate discrete steps of a process, i.e. building a predictive model and then applying triggers based on the model’s predictions, but instead having the predictive model applied in the real-time data stream to reap and benefit from contextual intelligence.

Clearly, Big Data analytics is reshaping the telco landscape. According to our recent research supported by Vanson Bourne, about two-thirds of telco executives (64 percent) say they are already in the process of leveraging Big Data to improve customer service, for instance. This is the time for Big Data to show that it is not just a hyped concept but a true generator of value—and we believe that the way to do that is through scalable, Big Data solutions designed to achieve and build on CSPs’ business objectives from day one.

To discuss how contextual and operational intelligence can augment CSPs’ efforts, come to our booth (Hall 5, Stand 5F41) at Mobile World Congress 2014. Look forward to seeing you in Barcelona this week!


Want to learn more about telco in 2014? Download our new eBook, “What Telco CMOs and CTOs/CIOs Are Thinking in 2014.”

In this eBook, we share exclusive, global executive research that highlights:

- Executive strategies for 2014

- Barriers to integration

- Technology priorities

- Attitudes toward data & planning

Download


FTTH Conference 2014: Strategy, Process and Deployment in Europe

Posted: February 10th, 2014 | Author: Steve Hateley | Filed under: Events | Tags: , , | 1 Comment »

Fibre-to-the-Home (FTTH) deployment has often been hailed as a cure-all to the problems that are plaguing many communications service providers (CSPs) today. Across Europe, bandwidth is becoming a pronounced issue at a time when more people are streaming more data than ever before. The problem is usually one of economic feasibility. While 93 percent of households in the U.S. can choose between cable or DSL connections, only 42 percent of households in Europe can choose a cable connection.

Meanwhile, FTTH deployment is an even longer way off in many countries… but potential opportunities can make it worth exploring in more detail. CSPs have taken this to heart. The benefits of FTTH deployments are too big to overlook, and with the right planning and execution strategies, these investments can seriously pay off in the long run.

A Real-World Case Study

Comptel knows firsthand that FTTH deployment can yield countless opportunities for CSPs, because we’ve worked with a number of them and done it successfully. In 2011, Australia’s NBN Co selected Comptel to provide catalog-driven service fulfillment for a national broadband project and to ensure wholesale services were delivered quickly and efficiently across the fibre network to retail channels. Last year, we partnered with Alcatel-Lucent to provide Chorus New Zealand with a fibre fulfillment and inventory solution. The high-speed broadband network supports retail service providers that are experimenting with new services, and has opened up revenue opportunities for Chorus New Zealand and the CSP’s customers.

When the agility and flexibility of fibre are fully leveraged, then CSPs unlock a whole new world of potential, which is more important than ever, given the decline of traditional sources of revenue. So what’s really holding CSPs back when it comes to FTTH? There are a number of technical hurdles to overcome, but nothing that can’t be solved with the right tools.

The fibre rollout lifecycle will be covered in detail in a workshop during the FTTH Conference 2014 in Stockholm. Comptel will be presenting alongside Alcatel-Lucent, Comsof – iToolsOnline, GE Smallworld, and TE Connectivity, and speaking specifically to the timely and accurate orchestration, deployment and launch of such services. “Optimised Planning and Execution of FTTH Deployments: How to Increase the Success Rate of Your FTTH Project” will also educate operators on how they can:

  • Plan a deployment without overspending on CAPEX and OPEX
  • Create efficient operational processes
  • Ensure effective network documentation

The workshop runs from 13:00 – 18:00 on 18 February. It’s in good company, too, with other sessions running throughout the day about the challenges and solutions facing FTTH, optimising FTTH with integrated solutions and showing case studies of successful deployments.

If you’re planning on attending the FTTH Conference 2014 and want to get in touch with Comptel, please reach out to us at comptel.marketing@comptel.com and see more details about the workshop with Comptel here.

Connect with me on Google+ or Twitter to keep in touch, or follow @ComptelCorp.


Want to learn more about what’s on the minds of communications service providers? Download our full Comptel User Group APAC Survey findings about Big Data, fulfillment and more.
Download the Full Survey


Zain Technology Conference Focuses on Customer Experience and the Future of Telco

Posted: December 30th, 2013 | Author: OSS Team | Filed under: Events, Industry Insights | Tags: , , , , | No Comments »

Times are changing for the telecommunications industry. Different consumer habits, new mobile devices and increased competition from OTT players have all made companies rethink their revenue models. Services that used to play a big role in operators’ bottom line, like voice and SMS, have fallen to the wayside. Now, there’s a definite need to make up for those losses and more telcos are investing in technologies like predictive analytics.

At the recent Zain Technology Conference in Dubai, more than 600 participants gathered to discuss these trends and more. Hosted by Zain Group, which offers telco services in eight markets across the Middle East and Africa, the event was a massive success.

Panelists, thought leaders and executives got together to share insights and tips. More than anything, though, they discussed topics that were close to the theme of the event: “Innovating Zain’s customer experience.”

Comptel has always believed that telco needs to improve the customer experience to move forward, and this conference showed that we are far from alone with this line of thinking.

The Events List

Keynote presentations were delivered by Zain Group CEO Scott Gegenheimer and CTO Hisham Allam. Other presentations featured senior leaders from companies like Ericsson and Huawei. There were also more than 80 interactive sessions that discussed the future of the telco sector.

The theme of customer experience resonated throughout the sessions, speeches and impromptu meetings. Comptel’s session, “Engaging with Customers Through Data and Technology,” touched on these points as well. Vice President of Comptel’s Analytics Business Program, Jimmy Ruokolainen, explained how data and analytics can help create contextual, automated customer experiences that predict value segments, improve customer satisfaction and remove silos by unifying business and technology. Zain Kuwait has covered this topic before, as the company has been leveraging some of Comptel’s Social Links to improve customer experience through analytics.

The levels of competition today in the telco sector have made it imperative for every business to think about different ways that services can be distributed, marketed and, ultimately, delivered. This event, the third Zain Technology Conference, was bigger than either of the two before it. That shows promise for the future. It’s easy to tell that most communications service providers (CSPs) today are willing to broaden their horizons and experiment with new things to offer a better customer experience.

CEO Scott Gegenheimer summed it up well, saying:

“This has been our largest conference to date, and we are thrilled to see how much it has grown and how beneficial it is to our colleagues in the technology sector as well as to ourselves. With 63 technology providers taking the opportunity to present their latest technologies and solutions, I am confident that many valuable conversations were held over the three days, and that Zain Group’s view of its future is better understood by our suppliers and partners.”

Comptel’s Take


Comptel couldn’t agree more about emphasizing the intersection of technology and customer experience. Happy, loyal customers are going to be the most important business advantage for CSPs in the coming years, which is why Comptel invests so much into contextual intelligence for communications. Through innovative new ways in fulfillment, marketing and analytics, businesses will be able to meet customer needs in a way that personalises each interaction. In turn, customers will have positive impressions of the brand and will be far less likely to churn.

Going into 2014, it’s clear that customer experience is only going to increase in importance. But, judging from the attendance at Zain Technology Conference, CSPs will be more than prepared.


Comptel Hosts a Very Special Christmas Party for Children in Foster Families

Posted: December 18th, 2013 | Author: OSS Team | Filed under: Events | No Comments »

December is a busy month for businesses, families and friends. At Comptel, we’ve been busy planning and hosting a Christmas party for our employees’ children and a Christmas party for Comptelians… but the most exciting event we’ve helped host this month was a Christmas charity party for children in foster families.

Why We Chose This Cause

Coinciding with the December celebrations, many companies in the Bulgarian market traditionally look after those who are less fortunate, especially children who are looking for loving homes. Orphanages enjoy generous gifts and attention from numerous private and corporate benefactors.

But children who aren’t living in orphanages often don’t get a chance to receive these kinds of gifts. With so much attention focused on orphanages, kids in foster families can get overlooked. Every child deserves their Christmas, and Comptel decided to help make that dream become a reality. We helped throw a Christmas party for the children entrusted to the gentle care of foster families registered with the Sofia Municipality while awaiting their adoptive parents.

The Party

The celebration took place on last Sunday, 15th December in the Joya restaurant. Twenty-eight parents and thirty children aged 0-18 years attended, and twelve volunteers from Comptel hosted the party. The volunteers showed outstanding abilities working with the little ones. The kids read books that were donated by our colleagues, and two of the volunteers (who are international chess champions) demonstrated how to play chess and discussed the strategy.

Our partners and co-donators – creative colleagues from Impressia store – also organized amazing art classes for making Christmas decorations. The beautiful Snowhite (in the role is Andji) danced and played with the kids. And the Christmas-themed cake (courtesy of Luxury Cakes Surprise) was a dream come true!

Of course, Santa Claus also made a visit and gave gifts to everyone – parents and children!

***

In today’s dynamic world, where free time is one of the most valuable things, everyone at Comptel is proud that we managed to make this Christmas party a success for children in need. We worked hard to make sure that everyone in the room had a reason to smile. We hope that these childrens’ smiles multiply every year – and that we can be there to help make this happen!