Comptel User Group Kick-Off: What Lies Ahead for OSS/BSS?

The Comptel User Group (CUG) kicked off yesterday with a lively, interactive discussion involving members of our executive management team and several OSS/BSS industry analysts.  The core theme throughout the day—what lies ahead for OSS/BSS?

Arnhild Schia and Gareth Senior first posed this question by looking at the dumb pipe, smart pipe and Telco 2.0 business models, and which type of communications service provider (CSP) can best balance revenue, resources and the customer experience, to come out on top.  The group talked about the many variants (customer base, region, etc.) that affect this—and the critical role software suppliers play in helping to strategically direct CSPs to the best position.

Building on this, the discussion shifted to cover the following hot topics—and more:

• The importance of understanding the ‘wholeness’ of the customer (taking customer experience management to the next level),
• Charging fairness, whether it be the conundrum of the ‘all you can eat’ model or that of roaming management,
• The evolution of the fulfillment process, as it becomes more active, real time and ‘service aware’, and
• Business policy management, with new technologies like cloud and LTE changing the game.

We look forward to diving into these challenges and opportunities further today with customer and partner case study presentations, and tomorrow with solution sessions and issues-focused roundtables.

Leave a comment, and let us know what you think lies ahead for OSS/BSS in the coming months and years.