Management World Americas: OSS Consolidation & Operational Excellence

Yesterday afternoon, I had the pleasure of stepping in for Gareth Senior and presenting with Emilio Rodriguez of Mexico’s Axtel as part of Management World Americas’ Operational Excellence Summit. We were a part of the “Back Office Simplification” track, which was among the first conference sessions of the day, and many of the themes from the keynote perspectives were explored in greater detail through case studies, such as Axtel’s as well as those from Comcast Cable and XO Communications.

To briefly summarize, Comptel and Axtel outlined how to do more with less. We worked with the communications service provider over an eight-month period to consolidate its five mediation and provisioning systems into a single, convergent platform—all to enable Axtel to roll out WiMAX and FTTH. And, in the end, we helped to not only deliver an on-time, on-budget project, but also prepare Axtel for next-generation network technologies, reduce its operational costs by 30 percent and improve its business agility.

Like Keith Willetts said, cost-cutting measures such as OSS consolidation are important for alleviating the squeeze on revenue and margins. It is also critical for improving efficiency (resulting in fewer processes) and taking friction out of operators’ businesses (leading to more flexible and responsive service development and improved customer support).

Comptel hopes that those in attendance at Management World Americas enjoyed our presentation and Operational Excellence Summit track. We invite you to leave a comment with any thoughts or questions.