Tuesday 13th November was day 1 of the 2012 AfricaCom event in Cape Town. This is the first year it has been extended to 3 days, with day 1 being a ‘preview day’ … and I will confess to having been ‘worried’ that it would have ‘watered down’ the event. But I was wrong! Yesterday was probably the busiest first day Comptel has ever had at AfricaCom in 4 years of attending. With the organisers, claiming a record 8,000 pre-registrations and expecting 7,000 to arrive and with today being the keynotes, things can only get busier. So anyway, here are a few thoughts from day 1:
1. Informa, the event organisers, presented an overview of the opportunities in the Africa market. Customer Engagement Management (CEM) was a big part of this, and it is clear that as competition heats up, and customers become more demanding in Africa, operators need to get more personalised and targeted with their offerings and customer engagement strategies. Perhaps it is best to quote the original releases as it says it better than I can paraphrase: “There is more depth to a mobile operator’s customer base in Africa than two or three years ago and, for this reason, MNOs need to gain a greater insight into their customers’ behavior and offer them services that match their individual needs and preferences. Using this insight to design new business models … will enable a more compelling and personalized set of services to a wider variety of customer segments
2. And if the test of this was interest in finding solutions for it, then it is spot on! The majority of conversations yesterday with operators visiting our stand was about customer insight, serving customers more personally and better targeting of services to meet individual’s needs. These conversations could have been about simple analytics or segmentation … but they were more: they were about individual subscribers being treated as individuals. … and best of all was being able to explain how Comptel’s Social Links product can meet this by allowing CSPs to better determine customers’ needs, wants, likes and dislikes at a granular level based on historical and real-time data and predictive modelling … and in context.
3. We have the best stand in the show!!! Not my words only … but several visitors made this statement. Not the biggest or fanciest … but one that perfectly illustrates our tagline of “Making Data Beautiful” … a calm, clean and organised beacon of illumination among the chaotic hustle and bustle of the show. And our engagement solutions built around the “Event-Analysis-Action” paradigm is brought to life as it slowly rotates on our back wall turning heads of passers-by … literally! Come see for yourselves at stand #C05.