We’re Exhibiting at Policy Control and Data Pricing 2014

Posted: March 31st, 2014 | Author: | Filed under: Events | Tags: , , , | Comments Off on We’re Exhibiting at Policy Control and Data Pricing 2014

Comptel is excited to share that we’ll be exhibiting at the upcoming Policy Control and Data Pricing 2014 conference, taking place 8-9 April at the Radisson Blu hotel in Berlin.

This is the fourth year of the conference, which has become a key event for the global telco industry.

As policy continues to evolve into a multi-faceted tool for traffic management, revenue generation and much more, it’s becoming increasingly important to build a network that can handle the rapid growth of user data.

We’ll be there to meet with our customers and others interested in learning about our analytics-enhanced Comptel Policy and Charging Control offering. Our unique approach natively integrates policy control and charging in a modern, offer-driven service creation environment, Charging Policy Offer Design (CPOD), allowing for the fast introduction of new services. This ultimately helps communications service providers become more responsive to customer needs, which is critical in an increasingly mobile and context-driven world.

If you’re attending the conference, and would like to find out why we think policy control needs a ‘SPARK’ today, please come stop by our booth!

Comptel Forms Two New Partnerships to Help CSPs Focus on Customer Experience and Smarter Operations

Posted: May 10th, 2013 | Author: | Filed under: Events | Tags: , , | 3 Comments »

The past few months have been very busy at Comptel. In addition to getting ready for Management World 2013 in Nice next week, we’ve been building partnerships with other organisations that also believe in taking customer experience to the next level for communications service providers (CSPs). By working with like-minded businesses, we have been able to not just help CSPs adapt to current trends, but plan for the future, too.

Here are our two latest joint offerings with our newest partners:

1. Adaptive Next Generation Service Assurance with Accanto Systems

First, we have partnered with Accanto Systems, a pioneer in customer experience management solutions for converged networks, to include Comptel Convergent Mediation with Accanto’s Intelligent Customer Experience Management (iCEM) platform. The result is a powerful, advanced network traffic monitoring tool that empowers CSPs with real-time, actionable intelligence they can leverage to deliver a better quality of service and quality of experience.

The Adaptive Next Generation Service Assurance offering will be critical as CSPs work to accommodate the explosive growth of data traffic and connected device usage, while simultaneously deploying new technologies such as LTE. It’ll be especially handy for service operations because it will enable them to drill down into available data to create a holistic view of network, service and device usage.

“We are happy to partner with Comptel and announce our joint offering to the market,” says Jarkko Multanen, CEO of Accanto Systems. “By combining Comptel’s convergent mediation product with our iCEM platform, we believe we can effectively address the performance management challenges that CSPs currently face, and at the same time, create new opportunities by providing visibility into the customer experience.”

2. Comptel Fulfillment Integration with Salesforce.com

Our other new partnership is with cloud computing leader Salesforce.com. Initially, we have entered a non-commercial agreement in order to revolutionise the way CSPs think about sales, service and innovation by integrating Comptel Fulfillment, our leading platform for catalog-driven order orchestration, with Salesforce.com. This will allow CSPs to better focus on accuracy and timeliness of service delivery.

“Comptel recognises that our customers are driving their focus to becoming ‘customer companies’ and that we need to leverage our platform to help them accelerate their transformation,” says Antti Koskela, senior vice president and CTO of Comptel. “Our next-generation fulfillment platform allows us to innovate in the areas that are most important in helping CSPs focus on the customer experience.”

The Future is Customer-Focused

Both of our partnerships are in line with what Comptel believes is the future of all CSPs: personalising service for every individual customer. We are determined to continue innovating to help CSPs with this mission and when we find a partner working toward the same goal, everybody wins.

Comptel will be at Management World 2013 in Nice, France from 14 -16 May. Stop by at Agora 2#11 if you’re interested in talking more about the future of CSPs and customer experience management. If we’re not there and you want to meet, please send us an email at comptel.marketing@comptel.com.