Swinburne University Students in Melbourne Assist with Comptel UI Design

Posted: July 13th, 2017 | Author: | Filed under: Around the World | Tags: , , , | No Comments »

At Comptel, we place a great deal of importance on lending our expertise and partnering with other organisations across the globe to develop the next generation of IT leaders. We have seen great success in our partnership with Saudi Telecom, one of the largest CSPs in the Middle East and Africa, where we worked together to educate and empower the next generation of IT talent in Saudi Arabia through the “Young IT Talent” programme.

Over the past several months, we have also been working closely with a group of talented students at the Swinburne University of Technology in Melbourne on our first academic partnership project. These students had the opportunity to contribute directly to a new Comptel SaaS solution for order fallout management.

Telco operators, specifically fixed services operators, suffer from a high rate of failing customer orders.  Already, 35 percent of orders fail during the initial six months of a new service launch, and as network technologies evolve towards virtualisation, that figure will only continue to rise. When customer orders are not being processed properly, operators are not able to begin generating revenue. The cost of manual labour to determine the cause of these fallouts can be expensive, which is why we created our Automated Fall-Out Management (AFOM) solution to handle this process.

Several of our local team members worked directly with Swinburne students to coach them through designing a user interface for AFOM. The solution taps into a CSP’s service orchestration solution and aims to flag and solve customer orders before they are pushed into the order management process. AFOM was developed through our Fastermind AI solution.

The goal for these students was to develop a part of a User Interface that was easy to use, intuitive and was a true value-add for customers. The Design Factory Melbourne and the Department of Computer Science and Software Engineering at Swinburne University were the perfect groups to take on this task, as it required actual UI design, as well as advanced software development, which is where Comptel’s team members lent a hand.

After a few months of work, the students presented their unique UI designs and impressed the Comptel team with their level of technical understanding and capability, along with their ability to adapt to changes in the process.

It was great to hear some very positive feedback from the students as well. Many of them came forward and expressed that it was “very interesting work” and they were proud to have contributed work to “solve a real problem.” Several of them even said they would be interested in continuing the project for Comptel, as they had many more ideas on how to enhance AFOM.

While IT innovation is on the rise in Australia, with the Australian Bureau of Statistics reporting that 43 percent of businesses overall introduced one form of innovation, the cooperation between universities and technology companies is still in its infancy stage. Comptel is honoured to do our part in pioneering these types of initiatives in the country and looks forward to working closely with the university in the future.

In September, Comptel will host the third Nexterday North event to bring together the brightest minds in telco to spur innovation and explore creative ways to reach Generation Cloud and transform their businesses for the better. Register for Nexterday North to reserve your exclusive spot.


Abe’s Law of Experience Design

Posted: December 3rd, 2013 | Author: | Filed under: Industry Insights | Tags: , , , , , , | 1 Comment »

There once was a sharp-dressing American gentleman named Abraham Lincoln. He was a great man by many standards, and there’s also a brilliant quote from him I always use as the first slide of all of my presentations and lectures: “The best way to predict your future is to create it.”

I think Honest Abe was spot on – why wait for the world to change, when you can just roll up your sleeves and get the wheels turning? At Comptel, we’ve adopted Abe’s wise words as our unofficial slogan in our mission to drive a meaningful, usable, and delightful user journey for customers across all of our products.

Beyond UI

Good user experience doesn’t happen by accident. It’s rooted much, much, deeper than just the graphical user interface. These are self-evident fundamentals that the likes of Jony Ive from Apple have made very visible in the consumer product space over the past decade, but strangely are still not widely adopted in professional software markets. The simple fact of the matter is that in a domain as business-critical and complex as OSS, putting proper weight on your user experience – instead of just the user interface – is even more important than with consumer products.

To that end, Comptel is dedicated to making a dent in our industry through strategic experience design. For us, user experience is not an obligatory final touch at the end of the R&D pipeline, it’s a driving force that runs deep throughout the organisation – from Product Managers, UX Designers, and Development teams, who work together to lay the basic bricks for the user journey, all the way to sales and service teams. We are all responsible for contributing to the overall user and customer experience in our daily work.

In the coming months, we’ll share more on the importance user and customer experience and offer further insight on today’s design trends. You will have the chance to get to know Comptel’s creative process, as well as our research methods and the design tools that we’re using to redefine experience design as we know it.

This is most definitely not a monologue, so we would love to hear your thoughts on the current stage of experience design in the OSS space. Please take this opening piece as an invitation to an honest dialogue, whether in the comments section below, on Twitter (https://twitter.com/ediootti), or over a very real cup of coffee in a face-to-face conversations!

Juho Paasonen is Head of Experience Design at Comptel