Last month, we polled Compelling Conversations on OSS readers on their customer engagement habits. Primarily relevant for communications service providers, the informal survey asked about when you’re most likely to interact with customers. Fifty-percent of respondents told us they were most likely to engage in order to create upsell opportunities, followed by a three-way tie (16.7%) between engaging at the point sale, point of complaint and when contracts are up for renewal. You can see the full results here.
This month, we’re curious to know where your business priorities stand, as new technologies continue to roll out and customer expectations remain high. We’re looking forward to your responses—and again welcome you to share any thoughts in the “Comments” section below, especially if you select “Other”.