Increasingly, there’s discussion within the telecom sector whether unlimited data is making a comeback. In fact, in Wednesday’s blog post we highlight a story asking this very question. This made us wonder how our readers are striking the balance between happy customers and manageable networks. We invite you to share your thoughts on this by voting in today’s poll — and, as always, we welcome you to post in the “Comments” section below.
Did you have a chance to vote in last month’s poll on the biggest business priorities for communications service providers over the next 12 months? Well, the results are now in, with a three-way tie between reducing customer churn, reducing time-to-revenue and finding new ways of increasing profitability. If you missed it, Comptel’s CEO, Juhani Hintikka, recently outlined two strong approaches for facilitating these types of business performance improvements.
Last month, we polled Compelling Conversations on OSS readers on their customer engagement habits. Primarily relevant for communications service providers, the informal survey asked about when you’re most likely to interact with customers. Fifty-percent of respondents told us they were most likely to engage in order to create upsell opportunities, followed by a three-way tie (16.7%) between engaging at the point sale, point of complaint and when contracts are up for renewal. You can see the full results here.
This month, we’re curious to know where your business priorities stand, as new technologies continue to roll out and customer expectations remain high. We’re looking forward to your responses—and again welcome you to share any thoughts in the “Comments” section below, especially if you select “Other”.
Over the years, we have surveyed communications service providers (CSPs) and consumers alike to provide deeper insight into the telecoms world. For instance, at this year’s Mobile World Congress, we revealed that a whopping two-thirds of subscribers feel neglected by their mobile operators—and that they are really looking for their CSPs to interact and engage with them.
Today, we are bringing this polling tradition to our blog, Compelling Conversations on OSS, and invite you to share your thoughts on pressing industry issues with us. We hope you will vote in our inaugural survey related to customer engagement, and welcome you to share any thoughts in the “Comments” section below, especially if you select “Other”.
