Comptel’s New Sydney Office Honors 15 Successful Years in the Region

Posted: December 16th, 2014 | Author: | Filed under: Around the World, Behind the Scenes | Tags: , , , , | Comments Off on Comptel’s New Sydney Office Honors 15 Successful Years in the Region

By Jussi Ware, Vice President, Australia and New Zealand, and Alliances APAC, Comptel

After 15 years of business in Australia and New Zealand, Comptel celebrated the opening of a new office in Sydney, Australia on 4th December.

Our business and customer base in Australia and New Zealand have grown steadily since we opened our original regional office in 1999. Today, eight of the leading telcos in the Australian and New Zealand market are Comptel customers. In recent years, Comptel has played an important role, in particular, in national broadband initiatives both in Australia, supporting NBN Co, and in New Zealand, supporting Chorus and Enable as part of that country’s Ultra-Fast Broadband programme.

The new office celebrates our continued commitment to support communications service providers and other telco industry players in Australia and New Zealand.

It was a pleasure to host a party to reinforce this and Comptel’s success in this market. Guests included local customers and partners such as NBNCo, Tech Mahindra, Alcatel-Lucent and Pactera. Representatives from Finpro, Team Finland and the Finland-Australia Chamber of Commerce also brought some Finnish flavor to the party.

Mr. Pasi Patokallio, Ambassador of Finland for Australia and New Zealand, gave the welcome address followed by comments from Comptel CEO Juhani Hintikka.

We are constantly looking for opportunities to add value and provide local support and relevant solutions to our customers around the globe. The new Sydney office will allow Comptel to further grow within the Australian and New Zealand telco markets, while strengthening our ability to serve customers in this part of the world.


How Chorus New Zealand Cut Fibre Provisioning Time by 40% with Comptel

Posted: May 16th, 2014 | Author: | Filed under: Compelling Cases | Tags: , , , , , , | 2 Comments »

If the telco industry will remember anything from 2014, it will be the decisive move toward disruptive technologies. With Over-the-Top (OTT) services and IPTV eating away at traditional sources of revenue, communications service providers (CSPs) are working hard to differentiate in an increasingly competitive and commoditised landscape.

A growing number of fixed broadband providers are turning to automated fibre fulfillment systems to stay ahead. Fibre deployments have been largely impractical for many CSPs, because of cost considerations and logistical reasons, but the need for disruptive tactics may change that trend. After all, ultra-fast broadband connections will be a unique offering in many countries. Pyramid Research estimates that only 35 percent of households worldwide will have a broadband connection this year.

Fibre fulfillment systems will be key differentiators for CSPs, as they will enable more efficient, seamless service delivery to see through customer demand. Comptel customer Chorus New Zealand was one such company that saw the benefits that could be realised – and this week, we were recognised with a Global Telecoms Business Innovation Award for our work together!

The Fibre Future

Chorus is New Zealand’s largest telecommunications infrastructure company. In late 2012, the business was looking for a modern fibre service fulfillment system that offered order management, large-scale logical inventory and activation capabilities that would help establish the company as a standalone entity from Telecom New Zealand. Chorus had recently been awarded a number of ultra-fast broadband contracts and set the goal of delivering a “best-in-class” fibre broadband experience to more than 830,000 New Zealand homes. That’s where we came in.

“Instead of undertaking a major OSS transformation that promised to be cumbersome and costly, Chorus New Zealand elected to pursue an ‘intelligent evolution’ project,” stated Dr. Mark H. Mortensen, author of the Analysys Mason case study. “The major benefit to doing so was it allowed them to provide a fully automated stack based on Comptel’s industry standards-based framework. As a result, Chorus experienced a 40 percent reduction in the time required to electronically provision a fibre connection to a customer’s premises.”

Through such an intelligent OSS evolution, the traditional barriers to fibre deployment fall away. By almost reducing the time of fibre provisioning by half, Chorus guaranteed that the ROI from fibre would be apparent much earlier in the deployment lifecycle. In turn, both the business and customers started to see the benefits of ultra-fast broadband sooner.

The service agility, operational flexibility and rapid time-to-market made possible can become serious differentiators for CSPs in the coming years. The companies that successfully deploy and deliver fibre, supported by automated, catalog-driven fulfillment and by undertaking an end-to-end approach, will pull out ahead of the competition. It also opens up the opportunity for more innovation and better customer service that will generate new streams of revenue to counter the risks of commoditisation.


Want to learn more about the award-winning Chorus & Comptel fibre fulfillment project? Download the full case study!

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