Comptel User Group: Lessons Learned and Best Practices

The Comptel User Group has got off to a great start!  We’ve had more than 100 communications service providers (CSPs), partners, analysts and Comptelians from around the world travel to Windsor to share their experiences with OSS/BSS, network transformation, service innovation and business growth, among other things.

Wednesday featured CSP and technology partner case study presentations on the challenges and opportunities around mediation system upgrades, network discovery and inventory, as well as:

• Dynamic SIM management, including number allocation.  Country host O2 gave a keynote presentation that looked at the evolution of what SIM can do; this area is rapidly expanding, with the technology being embedded into more devices like automobiles.  Following that, a Wataniya case study covered the demand for vanity numbers in Kuwait and how this form of personalization is driving a better customer experience and competitive differentiation.

• Subscriber repositories for generic user profiles.  Hong Kong’s SmarTone-Vodafone led an interesting session that looked at the provisioning of subscriber profile attributes, like customer type (fixed or mobile broadband, etc.), and how it has helped the company to offer unique, personalized data and other advanced services, and enable the concept of the ‘smart pipe’.

• Policy control (both in terms of bandwidth management and roaming cost control).  TeliaSonera spoke on the launch of its 4G network and the introduction of its new tiered pricing plans to balance revenues (monthly fee plans), resources (network usage allowances) and customer satisfaction (faster speeds).  In addition, Brazil’s Oi covered the importance of PCRF in optimizing customers’ quality of service and allowing it to innovate new services.

Thank you again to those customers, partners and staff that presented yesterday.  If you have any questions about the content or would like to learn more about these areas, please contact [email protected].

Stay tuned for thoughts from the solution workshops and LTE and cloud services roundtables.  We’ll also have the results from our interactive voting session around CSPs’ revenue streams and business models.