Comptel’s Grand Finale for 2014

Posted: January 5th, 2015 | Author: Leila Heijola | Filed under: News | Tags: , , , , , , , | 1 Comment »

The year 2014 ended very positively for Comptel. The team’s hard work was recognised in the form of several significant orders announced around the year’s end.

With the Telefonica de Chile deal, announced on 29 December, Comptel entered a new market in South America. Comptel’s fulfillment suite is a part of the Telefonica de Chile quad-play transformation project that will enable improved customer experience for integrated wireline, wireless, Internet and TV services.

On the same day, we also received a significant order from an existing customer in the Middle East region. The order value exceeded 1 million euros and comprises Comptel Convergent Mediation and Comptel Provisioning and Activation software licenses.

Ten days earlier, on December 19, we announced two other customer wins. One was a multi-year deal, with a value of 10.6 million euros, that involved a license upgrade and service extension for a mobile operator customer in India.

“Comptel has achieved a considerable degree of success in the Indian telecom market in recent years. The number of telecom subscribers served by Comptel’s operator customers in India has now exceeded 500 million, which is approximately 60% of the total size of the Indian telecom market,” said Juhani Hintikka, president and CEO, Comptel.

The second major order we received was from a German customer belonging to a major operator group. This multi-year deal also includes Comptel Convergent Mediation and Comptel Provisioning and Activation software licenses and related services. The deal value exceeded 1 million euros.

To Reverse Declining Revenues, the Telco Industry Has to Think Outside the Box

Posted: August 5th, 2013 | Author: Malla Poikela | Filed under: Telecom Trends | Tags: , , , , , , | 1 Comment »

A new report from independent global analyst firm Ovum showed that the telco industry may be experiencing declining revenues for the near future. Most of the decline will occur among telcos with significant exposure to Europe and other mature economies. The only significant growth is taking place within emerging markets, particularly China.

The findings come from a review of full-year KPIs of 23 of the world’s largest telcos, and the analyst firm expects revenues to slow down until at least 2018.

Ovum’s review may or may not come as a surprise to communications service providers (CSPs), which have already been in a constant dance to adapt to the latest technology and the latest competition. While Ovum’s findings seem grim, they should be embraced as an incentive to modernise and innovate their service offerings and customer focus.

The telco industry can look at two things in particular: finding the equilibrium that balances OTT contribution with their business models, and leveraging core competencies and rich data to operationally transform into a “customer company.”

1. Treat OTT players like inspiration, not competition.

The loss of revenues telcos are experiencing is, more often than not, blamed on OTT players. There’s no doubt that services like Apple, Google, Skype and WhatsApp are draining business from the industry, but that doesn’t mean that the answer is to aggressively defend market positions, or turn the other way and pretend they don’t exist.

Ovum’s telco operations analyst and report author Adaora Okeleke suggests using them as inspiration. “Telcos could feasibly play a role as service enablers, but they first need to adopt the leaner structures of OTT players such as Google,” she said in a statement. “By partnering with application developers and allowing them to use their secure platforms for service delivery, telcos will be able to drive innovation and reduce time-to-market.”

As my colleague, Steve Hateley, recently wrote, another option is to try new pricing structures that OTT players can’t give to customers. Some CSPs are experimenting with unlimited bundles, as opposed to reversed, limited bundles. There are also potential strategic alliances that could be built between CSPs and OTT providers that benefit everybody. After all, OTT players still depend on the network infrastructure that CSPs provide.

2. Create more efficient operations.

By invoking the “leaner structures” of Google, Okeleke acknowledges that there are inefficiencies in the current telco business model. But it doesn’t take too much digging to discover that this is a common sentiment.

As an example, many CSPs have more than one mediation and / or provisioning platform, which can end up producing redundancies and slow, error-filled service roll-outs. OSS consolidation may seem intimidating, but the rewards are worth it – by consolidating five systems into a single Comptel Convergent Mediation platform, for example, one CSP recently reduced operational costs by up to 30 percent.

Additionally, having a central solution for their increasing amount of network, service and other data allows CSPs to more effectively apply contextual intelligence to overcome their business challenges associated with better customer understanding.

The Future of Telco

There’s no doubt that things in the telecommunications industry are getting shaken up, but new technologies can offer a host of opportunities for CSPs just as old revenue and business models continue to decline. Comptel is working hard to provide those solutions to the telco industry, and we’re excited for the future, because those solutions mean a better experience for customers and better operations for CSPs.

Comptel Wins IBM Beacon Award for Best Communications Industry Solution

Posted: March 1st, 2012 | Author: Leila Heijola | Filed under: News | Tags: , , , , , , | No Comments »

This week has truly been one to remember in Comptel’s history. We not only launched a new brand in time for Mobile World Congress 2012 but also won an IBM Beacon Award!

Comptel’s convergent mediation solution was honoured as the Best Communications Industry Solution yesterday at a ceremony held during the IBM PartnerWorld Leadership Conference in New Orleans, Louisiana. Comptel’s vice president of North America, Brad Niven, picked up the crystal trophy for us, and we are eagerly awaiting its arrival to our Helsinki headquarters. Along with the IBM Beacon Awards, the IBM PartnerWorld Leadership Conference offers insights on business analytics and growth markets to help our customers, communications service providers, succeed.

IBM and Comptel have a long-standing partnership—we have won several customers together where Comptel Convergent Mediation has played an important role. One good example is Movistar Argentina, which was announced last year; Comptel and IBM jointly helped the operator to not only collect and transform more than 400 million network transactions daily into billable records, but also efficiently and effectively deliver and charge for advanced mobile services. This proof point and others were evaluated by leading industry influencers and IBM executives to win us this award.

We are delighted to have stood out among the hundreds of nominations for the IBM Beacon Awards and hope to continue our fruitful cooperation with IBM in 2012 and beyond.

Viva Las Vegas! Comptel Goes to Cisco Live!

Posted: July 12th, 2011 | Author: Leila Heijola | Filed under: Events | Tags: , , , , | No Comments »

Comptel is attending Cisco Live!, taking place 10-14 July in Las Vegas. In 2010, our partner’s U.S. event had 12,700 registrants; this year, Cisco is expecting to have more IT and communications professionals travel to Las Vegas (four of which will be from Comptel) than ever before.

For those of us not attending the actual show, we can always follow the event virtually. In 2010, the virtual event had more than 4000 visitors—it will be interesting to see if these figures will surpass those of last year as well.

Whether in Las Vegas or in front of their computers, attendees can choose from more than 500 technical sessions or attend several keynote sessions, the first of which CEO John Chambers will lead today. Then tomorrow, two dynamic ladies, CTO Padmasree Warrior and CIO Rebecca Jacoby, will take the stage and give their views on Cisco’s technology vision, including the impact on Cisco’s IT and business strategy.

Comptel is exhibiting (booth #2080—next to the Cisco Live! Lounge), and is available to demonstrate our fulfillment and cloud chargeback (based on Comptel Convergent Mediation) solutions, which are key to our Cisco partnership.

If Cisco Live!’s technical sessions, keynotes or World of Solutions expo hall, as well as the event’s evening entertainment, are not enough, and you are not keen on gambling, why not dive with the sharks! Dive-certified Mandalay Bay guests will now have the opportunity to scuba dive in the 1.3 million gallon, 22-foot deep Shipwreck Exhibit, surrounded by sharks, rays, sawfish, green sea turtles and schools of fish. Viva Las Vegas!