Posted: January 5th, 2015 | Author: Leila Heijola | Filed under: News | Tags: convergent mediation, fulfillment, Germany, India, Middle East, provisioning and activation, South America, Telefonica de Chile | 1 Comment »
The year 2014 ended very positively for Comptel. The team’s hard work was recognised in the form of several significant orders announced around the year’s end.
With the Telefonica de Chile deal, announced on 29 December, Comptel entered a new market in South America. Comptel’s fulfillment suite is a part of the Telefonica de Chile quad-play transformation project that will enable improved customer experience for integrated wireline, wireless, Internet and TV services.
On the same day, we also received a significant order from an existing customer in the Middle East region. The order value exceeded 1 million euros and comprises Comptel Convergent Mediation and Comptel Provisioning and Activation software licenses.
Ten days earlier, on December 19, we announced two other customer wins. One was a multi-year deal, with a value of 10.6 million euros, that involved a license upgrade and service extension for a mobile operator customer in India.
“Comptel has achieved a considerable degree of success in the Indian telecom market in recent years. The number of telecom subscribers served by Comptel’s operator customers in India has now exceeded 500 million, which is approximately 60% of the total size of the Indian telecom market,” said Juhani Hintikka, president and CEO, Comptel.
The second major order we received was from a German customer belonging to a major operator group. This multi-year deal also includes Comptel Convergent Mediation and Comptel Provisioning and Activation software licenses and related services. The deal value exceeded 1 million euros.
Posted: July 23rd, 2013 | Author: Steve Hateley | Filed under: Industry Insights | Tags: catalog, catalog-driven fulfillment, Comptel, Comptel Catalog, Comptel Fulfillment, concept-to-cash, fulfillment, product lifecyc, provisioning and activation, Service order management | Comments Off on Catalog-driven Fulfillment Gets Validation, Concept-to-Cash Gains a New Guise
Comptel is encouraged to see that Sigma Systems’ recent acquisition of Tribold further validates our lead in terms of championing catalog-driven fulfillment for communications service providers (CSPs). Comptel initially introduced the catalog-driven fulfillment concept in 2010, and affirmed our market leader position through the Comptel Fulfillment platform release in 2012, which is now in active deployment with customers appreciating the real value of the catalog-driven approach.
At that time, many of our customers were questioning the difference between our catalog approach (technical abstraction and simplification for faster time-to-market through process repeatability) and that of the commercial catalog (product definition and linkage to the commercial process such as CPQ). This debate was further discussed in blog posts “Viewpoint – The Single or Dual Catalog Conundrum” and “More on the Catalog Conundrum.”
In catalog-driven fulfillment, the service catalog acts as the brains of the system. This means that service order management, provisioning and activation systems are able to not only retrieve product decompositions from the catalog, but also use that information when orchestrating and fulfilling orders. Additionally, in a well-architected solution, workflow components can be designed within order management, which can be published for discovery by the service catalog.
Comptel’s catalog-driven approach to service fulfillment works independently of workflow design, effectively decoupling product lifecycle management from the technical processes required to implement services. When technical product information is managed in Comptel Catalog, a customer has better visibility on deliverable products. Additionally, he/she will find it easier to define new products that can be delivered without complex and lengthy workflow creation and modifications.
It’s interesting that Sigma has chosen the concept of “Idea to Install” to explain the joint value of the aforementioned companies. Effectively, it’s another phrase invented to explain a traditional fulfillment northbound (BSS) and southbound (NEM) integration, accompanying phrases such as Order-to-Activate and Concept-to-Cash (which brings in the additional vector of revenue management).
There is trend forming among CSPs towards operational transformation, aimed at aligning systems closer to actual customer processes and the management of the customer experience (also known as the creation of the “Customer Company”). So is this north – south level of pre-integration relevant anymore when you consider the need for a more multi-dimensional integration approach towards Over-the-Top (OTT) providers and value-added applications? Only time will tell.
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Posted: September 27th, 2012 | Author: Steve Hateley | Filed under: Industry Insights | Tags: BSS, catalog, Comptel Catalog, Comptel Fulfillment, fulfillment, OSS, provisioning and activation, Service order management | 2 Comments »
Advantages of a catalog-driven fulfillment philosophy
We’re regularly faced with our Service Provider customers and prospects questioning the inclusion of catalog within the Comptel Fulfillment stack – stating quite categorically that “they already have a product catalog” and why would they need another? So I just wanted to put a few words together to demonstrate the real advantages behind the service catalog approach.
More than ever, increasingly complex services depend upon efficient, fast and accurate time-to-market, but too often in many OSS and BSS implementations, product specifications are intrinsically linked to the workflow that implements the service. In the most extreme cases, the workflow itself is the specification of the service. This practice leads to an unmaintainable and inflexible architecture, because every time a change is required to a product, the workflow must be modified. The more changes that are made, the lengthier the workflow becomes, and the more unreadable, unmanageable and unviable it is as a practical architectural solution. Unfortunately, in many cases this tends to be the case for single catalog implementations.
In catalog-driven fulfillment, the service catalog acts as the brains of the system. This means that service order management, provisioning and activation systems are not only able to retrieve product decompositions from the catalog, but also use that information when orchestrating and fulfilling orders. Additionally, in a well architected solution, workflow components can be designed within order management which can be published for discovery by the service catalog.
Comptel’s catalog-driven approach to service fulfillment works independently of workflow design, effectively decoupling product lifecycle management from the technical processes required to implement services. When technical product information is managed in Comptel Catalog, a customer has better visibility on deliverable products. Additionally, they will find it easier to define new products that can be delivered without complex and lengthy workflow creation and modifications.
Therefore, specifying technical product information in a data definition, rather than in a workflow design delivers immediate efficiencies in terms of building, delivering, enhancing/customising and supporting a product. Taking a catalog-driven fulfillment approach will allow a CSP to:-
- Launch products and services faster. Increasing the profitable lifespan of new services, accelerating product launch to meet market expectations for new service and quickening competitive alignment.
- Reduce product launch and management costs. Enabling access to new low volume niche markets, protecting margins in the face of reduced profit on mass market services.
- Enable greater innovation in product and service creation. Customer expectations for tailoring is growing, so maximising the ability to convert network potential into innovative marketable products, particularly products built together with partners, is key.
Posted: August 24th, 2012 | Author: Steve Hateley | Filed under: Compelling Cases | Tags: Compelling Cases, Comptel, Comptel Catalog, CSPs, fulfillment, IT, Making Data Beautiful, mobile, order management, provisioning and activation, ROI, service provider, Southern Europe | 1 Comment »
As part of our “making data beautiful” initiative here at Comptel, we’d like to share real-life examples of how we’ve helped communications service providers (CSPs) put this idea into action. Today, we’re launching an ongoing series, “Compelling Cases: Comptel in Action,” that showcases the various successes of our work with CSPs through mini-case studies. These stories will illustrate real-life examples of Comptel’s solutions in action, starting off with today’s inaugural post on increasing productivity through streamlined service delivery.
Realising the need to stimulate growth and accelerate revenue generation, a mobile service provider based in Southern Europe embarked on a task to achieve these goals. To do this, the service provider sought to more efficiently introduce new products and services to its customers and to better manage its assets. After considering several competing vendors, the CSP opted to deploy Comptel Fulfillment, which would enable it to achieve its goals of offering a broader portfolio of products and services and simplify its service creation process.
With Comptel Fulfillment, the CSP would be able to take a multi-dimensional approach to solving its challenge. Specifically, Comptel Provisioning and Activation fully automates the process of activating subscriber orders, Order Management for end-to-end control of customer purchases, and Comptel Catalog for breaking down a sellable product bundle into technical network capabilities.
After beginning work with Comptel, the CSP was able to increase its process and IT efficiency, plus increase operational staff productivity by up to 10%. On top of this, a return on investment (ROI) is anticipated in just 18 months from the time of deployment. Ultimately, the CSP’s fully integrated approach to service order orchestration means they now have streamlined service delivery, improved asset management and a lower total-cost-of-ownership.
This and other third-party validated case studies are available at TechValidate-Comptel Solutions
Posted: May 2nd, 2012 | Author: Simo Isomaki | Filed under: Industry Insights, Telecom Trends | Tags: cell towers, CSP, fulfillment, intelligent interactions, LTE-A, LTE-Advanced, mobile broadband, next-gen mediation, online charging systems, policies, policy control, provisioning and activation, Service Provider IT, SPIT | 1 Comment »
In my last post, I touched on what LTE-A is and the benefits we can expect from it, including much more bandwidth. However, there is some room for improvement with this technology.
The Price Issue
First and foremost, there are cost issues related to the massive performance increase. For instance, if you have a mobile broadband bundle with a capacity of 2 GB, this could quickly be consumed in roughly 15-20 seconds. If you’re a heavy user today and spend about 30 GB a month, at maximum capacity, it would not last long in LTE-A. Depending on how the service is put to market, consumers could end up paying a fortune for its speed—hindering adoption and prolonging the transition to LTE-A.
So why will it be so pricey? There are a few fundamental reasons. First, the cell in LTE-A is smaller but much faster than those found in previous generations. So this means that we will have more cells (think of these as the roadside ‘towers’), but they will most likely be built into streetlight poles and other facilities in addition to physical towers. Here’s where the price comes into play—each cell has a cost. In addition, each of those cells needs to be connected to the core network somehow (typically microwave radio or optic cable), and with more cells comes more cables and more complex networks.
Also, each cell needs to transport more data as bandwidth grows. Thus, the infrastructure to support such bandwidth requires major investments by communications service providers (CSPs), including in new technologies like small cell devices for more specific locations. We can also expect more fibre rollouts, which will need to be connected to all kinds of routers, switches and repeaters in the telecom network. These will all need to be planned, installed and operated. While we assume that efficiency increases in hardware over time (smaller space and faster speed) and power consumption decreases, all this infrastructure will have a major impact when it comes to cost. In addition to the purchase and operations, the cost of labour for actually digging up the ground, laying the cables and filling the ground can really add up.
What about Vendors?
This means a lot of various things for software vendors like Comptel and others in the OSS/BSS and Service Provider IT (SPIT) field? We believe the infrastructure rollout will need to be as automated as possible to drive the need for an excellent fulfillment process, logical network connections and efficient resource management. This will, in turn, reduce wasted time and money. The increase in bandwidth will likely drive more customer offerings and drive the need for service orchestration and catalog-driven order management. The complexity of the service must be conveyed in a way that makes sense for customer segments using the network capacity, and various service bundles should be prepared and proposed.
One may, however, discover that there are so many different ways to bundle these services that they completely avoid it and allow customers to self-personalise their subscriptions in advance or just in time. CSPs will naturally want to charge and control this usage and the bandwidth that customers are getting, such as services without quota restrictions like music streaming with a fixed monthly fee. Perhaps they can consider time-, location- or service-specific profiles of policies that enable customers to enjoy the vast capacity at full speed.
With this in mind, we already enjoy a degree of granularity like watching a TV series at full capacity, while others view it at a lesser quality, all enabled by policy control and online charging systems. We’re also starting to see CSPs analysing and adapting their customer engagement through intelligent interactions like free services and campaign offers, better matching service profile configurations and other things that better suite personal preferences of usage. All of these services need to be activated, changed and deactivated in real time with a provisioning and activation engine that can scale to the vast speed and low latency.
Likewise, the usage data will be so diverse and vast in its volume that a next-generation mediation system with massive scalability is needed to enable managing the online feeds of data and transactions securely and to adapt the data from various sources and formats with all of the potential various destinations (and their formats). This layer we saw formed in the CDR/file world will also be very necessary in the new online/diameter world.
In summary, behind the acronym LTE-A, there is a promise of vast bandwidth, which no matter how you look at it, will surely benefit us, especially as many other innovations can then be applied to it. There are some hurdles to overcome, but just as many opportunities presented with the technology.
If you’re interested in talking about LTE-A a bit more, please leave a comment or come to our booth at the upcoming Management World 2012, taking place in Dublin in May, to chat with me about it.